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Napleton's Valley Hyundai
Aurora, IL
2,616 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,616 reviews
March 11, 2017
NA The financial person was very rude, aggressive, and disrespectful. He got very mad and yelled at my mother. Also the wait time for him was suppose to The financial person was very rude, aggressive, and disrespectful. He got very mad and yelled at my mother. Also the wait time for him was suppose to be 25 minutes and we waited for an hour and half. More
by talowe1988
Verified Customer
March 07, 2017
What a Visit I experienced nothing but professionalism at Napleton's Valley Hyundai. As soon as I walked in the door I was greeted with a smile. They just landed I experienced nothing but professionalism at Napleton's Valley Hyundai. As soon as I walked in the door I was greeted with a smile. They just landed another lifetime customer More
by bkane73
Employees Worked With
Aaron Thomas
March 07, 2017
Santa Fe 2017 While I was pretty sure of the vehicle I wanted, as I had done my homework before going to the dealership (and had just attended the Chicago Auto Show While I was pretty sure of the vehicle I wanted, as I had done my homework before going to the dealership (and had just attended the Chicago Auto Show, I was impressed with the time the staff, Radu to start then Steve to finish, spent with me explaining the differences between the 3 SUVs that Hyundai offers. The test drive was thorough, allowing me adequate time to get a good feel of the vehicle. My preferred color was not in stock on the lot, Steve was able to locate my vehicle at another site and made arrangements for it to be delivered to the Aurora location in very short order. I was allowed to "borrow" the car I test drove while waiting for my vehicle to arrive. The car was ready at the promised time, in perfect condition. Steve spent a great deal of time with me going over the many features the car has. I was very impressed and pleased with my experience at Napleton's Hyundai and hope to have a continuing good relationship going forward. More
by michred89
Employees Worked With
Steve Cree, Radu Bostan, Mike Terzo
March 06, 2017
RonM Brian did a great job. The only negative was that he was doing more than one job and as a result had to put an associate with me to explain features, Brian did a great job. The only negative was that he was doing more than one job and as a result had to put an associate with me to explain features, This slowed down the ending portion of the transaction More
by rmaczek
Employees Worked With
March 03, 2017
New car purchase Sales representative was courteous friendly answered all my questions showed all the features of the interested vehicle expertly explained pricing and Sales representative was courteous friendly answered all my questions showed all the features of the interested vehicle expertly explained pricing and finance options took a thorough test drive of the vehicle with me this was the best car buying experience I have had in 30 years More
by j.andelbradt
Employees Worked With
Anthony Vazquez
March 03, 2017
Service Customer service at this dealership was great. Patrick was very informative and not pushy in any way to purchase a car. I would definitely recommend t Customer service at this dealership was great. Patrick was very informative and not pushy in any way to purchase a car. I would definitely recommend this dealer to friends. More
by colls4
Employees Worked With
Patrick gould
March 03, 2017
N/A Happy with the purchase. Great dealership and employees. Got the car just the way I wanted. Very nice employees dealership has nice cars. Happy with m Happy with the purchase. Great dealership and employees. Got the car just the way I wanted. Very nice employees dealership has nice cars. Happy with my car got a great deal. More
by mishkat.vhora
Employees Worked With
Barry Butler, Mike Terzo
March 02, 2017
An ok dealership They need to be a little more forthcoming with information especially in the finance department. They need to make sure to greet customer in a timely They need to be a little more forthcoming with information especially in the finance department. They need to make sure to greet customer in a timely manner. More
by obriend47
February 28, 2017
Leasing made easy. Your personnel are most professional in the discharge of their duties. This was my first experience with leasing a vehicle and any concerns I may have Your personnel are most professional in the discharge of their duties. This was my first experience with leasing a vehicle and any concerns I may have had regarding this type of financing were quickly dispelled. Brian was most patient and helpful in his explanations of the working of this process. Thank you! MMB More
by bbarouski
February 26, 2017
Lease was coming due My experience was an enjoyable one. I came in for an oil change on my leased Santa Fe and decided to look for my next car as my lease would be up in a My experience was an enjoyable one. I came in for an oil change on my leased Santa Fe and decided to look for my next car as my lease would be up in a few months.i liked the fuel economy on the Elantra. So I decided to take a test drive and I liked the way it drove. And with all of the new features it made it an easier decision. More
by res0arv2
Employees Worked With
Sean Mckane, Goran Milidrag
