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Napleton's Valley Hyundai
Aurora, IL
2,616 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,616 reviews
February 25, 2017
Keep on returning Napleton's Valley Hyundai I have to say, I like using the dealership of my choice due to the one salesman. Steve Cree. Steve go's through everything with a fine tooth brush, an I have to say, I like using the dealership of my choice due to the one salesman. Steve Cree. Steve go's through everything with a fine tooth brush, and makes sure you understand everything about the car you are purchasing. I feel he really go's to bat for me when it comes to the purchase. I have given his dealership five sales now, Steve didn't receive one, due to him being out of town. Steve Cree, he should be recognized as the best sales representative for Hyundai. Thank you Steve for everything! Bradley Gannegan More
by gannegan
Verified CustomerEmployees Worked With
Steve Cree
February 24, 2017
Hyundai Elantra 2017 Good vehicles. Great staff. Polite, not aggressive, met my needs. Worked with me on the overall price to meet my budget. I liked really liked the reba Good vehicles. Great staff. Polite, not aggressive, met my needs. Worked with me on the overall price to meet my budget. I liked really liked the rebates for being a vet, uber driver and other rebates. I was even picked up at my home in Chicago to brought to Aurora to get my vehicle, free of charge. More
by mr_shyguy83
Employees Worked With
Other Employees :
Goran Milidrag, Juan Castaneda
February 23, 2017
Salesman Patrick Gould Patrick Gould is a real Gentleman to work with. He understood what I wanted and was able to find the right car just as I wanted. I have told my friend Patrick Gould is a real Gentleman to work with. He understood what I wanted and was able to find the right car just as I wanted. I have told my friends about this young man and said to see him! More
by dsea711
Employees Worked With
Patrick Gould was my salesman
February 22, 2017
Great buyer experience I had a great experience buying my Sonata here. Brian, Anthony and the rest of the staff on the sales floor and in finance were all very courteous and I had a great experience buying my Sonata here. Brian, Anthony and the rest of the staff on the sales floor and in finance were all very courteous and helpful. All of my questions were answered and all concerns addressed. More
by dburtzos
Employees Worked With
Other Employees :
I've forgotten the name of the sales manager, who was also very helpful, Anthony Vazquez
February 18, 2017
Excellent service and prices Great service and prices. Wide range of cars with suitable financing optionas and excellent prices. The car is awesome and the Salesman was great. The Great service and prices. Wide range of cars with suitable financing optionas and excellent prices. The car is awesome and the Salesman was great. They offer also good financing options More
by sameralzaim0
Employees Worked With
Mike Terzo
February 16, 2017
Excellent service I owned an Equus and got totaled by an accident. Since I desired to get a G80 for replacement, my salesman had provided complete information and fair I owned an Equus and got totaled by an accident. Since I desired to get a G80 for replacement, my salesman had provided complete information and fair price to help me went through the deal. Thanks. More
by WILLIE.CHOI
Employees Worked With
Steve Cree
February 14, 2017
Very pleased This is my 3rd Hyundai from Napelton's Valley Hyundai. My experience has always been great and I will continue to come back. I've never come across a This is my 3rd Hyundai from Napelton's Valley Hyundai. My experience has always been great and I will continue to come back. I've never come across a single employee that has been friendly & treated me with respect. More
by KathyDoud
Employees Worked With
Mike Terzo
February 11, 2017
Best purchase experience I was looking for a car for a while, mostly online. I liked a car at Napletons hyundai in Aurora, the was good and the price was even better. Jordan g I was looking for a car for a while, mostly online. I liked a car at Napletons hyundai in Aurora, the was good and the price was even better. Jordan greeted me at the door and helped with the whole process. More
by jason.ulb
Employees Worked With
February 09, 2017
BEST EXPERIENCE EVER..... NAPLETON HYUNDAI MADE THIS EXPERIENCE OF SHOPPING FOR A VEHICLE VERY EXCITING, I LOVED EVERYTHING ABOUT IT, THEY WERE THE BEST, AND THE CUSTOMER SERVI NAPLETON HYUNDAI MADE THIS EXPERIENCE OF SHOPPING FOR A VEHICLE VERY EXCITING, I LOVED EVERYTHING ABOUT IT, THEY WERE THE BEST, AND THE CUSTOMER SERVICE WAS EXCELLENT....... More
by mslady2009.lc73
February 08, 2017
Aggressive Help My sales Rep Nick was very helpful. I had done a lot of pre-research and Nick was professional and very straight-forward. When he didn't know an ans My sales Rep Nick was very helpful. I had done a lot of pre-research and Nick was professional and very straight-forward. When he didn't know an answer to my question, he went and got the answer instead of talking around the issue. Sean was a big help too as they worked together with me in looking at options that may fit my needs and price range. I am very satisfied! More
by williamcdavis0
Employees Worked With
Sean, Nick Marsili
