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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
May 30, 2023
Joe Williams was very helpful on the trade in and sale of my new car. He worked out an excellent deal for me. As well as made sure I understood all of the cars logistics and the fine print of the deal my new car. He worked out an excellent deal for me. As well as made sure I understood all of the cars logistics and the fine print of the deal More
by wilsop4
Employees Worked With
Joe Williams
May 29, 2023
Disappointing would be an understatement. A recall service appointment resulted in a damaged fob that dealer said was "normal wear and tear". They swapped out our fob for a fob that had lock/ A recall service appointment resulted in a damaged fob that dealer said was "normal wear and tear". They swapped out our fob for a fob that had lock/unlock buttons gouged out and pressed back in which almost immediately fell out. Talking with service manager and sending email to their customer care resulted in no acknowledgement of needing to correct their damage. I will never go back for service or a new vehicle and will tell as many people as I can. More
by edward.williams
Employees Worked With
George Valkor, Ron Stelle
May 27, 2023
Friendly and easy to work with . My salesman Darren was the best. The most fun I ever had buying a car and getting a great deal on top of it. If you need a car see Darren!!! My salesman Darren was the best. The most fun I ever had buying a car and getting a great deal on top of it. If you need a car see Darren!!! More
by Har
May 20, 2023
I bought a 2023 Elantra Hyundai. Brice Abbott went above and beyond to help me leave with a new car. He was patient and easy to talk to. He answered all my quetions and we had some l Brice Abbott went above and beyond to help me leave with a new car. He was patient and easy to talk to. He answered all my quetions and we had some laughs too. My friend came with me and she also was Happy with how well Brice explained everything to us. Thank You Brice. God Bless you. 🙂 More
by Neena
Employees Worked With
Brice Abbott
May 17, 2023
Best customer service experience hands down in the Chicago surrounding area. Definitely recommend Jordan for going beyond his ways to get me on the road again! Thank you Jordan Chicago surrounding area. Definitely recommend Jordan for going beyond his ways to get me on the road again! Thank you Jordan More
by Cruzsergio
Employees Worked With
May 15, 2023
I went in yesterday and brought my first car and Joe williams helped me with the car buying experience and he made it extremely easy and didn’t take long at all if you ever find yourself buying a car fr williams helped me with the car buying experience and he made it extremely easy and didn’t take long at all if you ever find yourself buying a car from this dealer please ask for Joe you won’t regret it such a nice guy to talk to and everything definitely will be back! More
by Justin
Employees Worked With
Joe Williams
May 10, 2023
Easy access, great location , clean, modern. friendly and helpful staff. I was particularly impressed with Brian Anderson the Sales Mgr. He was very knowledgeable and sincere. Not at all pus friendly and helpful staff. I was particularly impressed with Brian Anderson the Sales Mgr. He was very knowledgeable and sincere. Not at all pushy. Also impressed with Sayef Ihmeidin the Sales Associate.. He was accommodating and again not pushy. Also impressed with Brian Waggonier in finance . More
by Mary A.
Employees Worked With
Other Employees :
Sayef Ihmeidin...Sales Associate and Andrew Casper Service Dept Mgr. , Bryan Waggoner
