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Napleton's Valley Hyundai
Aurora, IL
2,632 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,632 reviews
February 18, 2017
Excellent service and prices Great service and prices. Wide range of cars with suitable financing optionas and excellent prices. The car is awesome and the Salesman was great. The Great service and prices. Wide range of cars with suitable financing optionas and excellent prices. The car is awesome and the Salesman was great. They offer also good financing options More
by sameralzaim0
Verified CustomerEmployees Worked With
Mike Terzo
February 16, 2017
Excellent service I owned an Equus and got totaled by an accident. Since I desired to get a G80 for replacement, my salesman had provided complete information and fair I owned an Equus and got totaled by an accident. Since I desired to get a G80 for replacement, my salesman had provided complete information and fair price to help me went through the deal. Thanks. More
by WILLIE.CHOI
Employees Worked With
Steve Cree
February 14, 2017
Very pleased This is my 3rd Hyundai from Napelton's Valley Hyundai. My experience has always been great and I will continue to come back. I've never come across a This is my 3rd Hyundai from Napelton's Valley Hyundai. My experience has always been great and I will continue to come back. I've never come across a single employee that has been friendly & treated me with respect. More
by KathyDoud
Employees Worked With
Mike Terzo
February 11, 2017
Best purchase experience I was looking for a car for a while, mostly online. I liked a car at Napletons hyundai in Aurora, the was good and the price was even better. Jordan g I was looking for a car for a while, mostly online. I liked a car at Napletons hyundai in Aurora, the was good and the price was even better. Jordan greeted me at the door and helped with the whole process. More
by jason.ulb
Employees Worked With
February 09, 2017
BEST EXPERIENCE EVER..... NAPLETON HYUNDAI MADE THIS EXPERIENCE OF SHOPPING FOR A VEHICLE VERY EXCITING, I LOVED EVERYTHING ABOUT IT, THEY WERE THE BEST, AND THE CUSTOMER SERVI NAPLETON HYUNDAI MADE THIS EXPERIENCE OF SHOPPING FOR A VEHICLE VERY EXCITING, I LOVED EVERYTHING ABOUT IT, THEY WERE THE BEST, AND THE CUSTOMER SERVICE WAS EXCELLENT....... More
by mslady2009.lc73
February 08, 2017
Aggressive Help My sales Rep Nick was very helpful. I had done a lot of pre-research and Nick was professional and very straight-forward. When he didn't know an ans My sales Rep Nick was very helpful. I had done a lot of pre-research and Nick was professional and very straight-forward. When he didn't know an answer to my question, he went and got the answer instead of talking around the issue. Sean was a big help too as they worked together with me in looking at options that may fit my needs and price range. I am very satisfied! More
by williamcdavis0
Employees Worked With
Sean, Nick Marsili
February 05, 2017
Great Salesperson Steve was informative, fair, and an absolute pleasure to work with. He explained all of the features of my car thoroughly and he was very easy to neg Steve was informative, fair, and an absolute pleasure to work with. He explained all of the features of my car thoroughly and he was very easy to negotiate with. I enjoyed this experience which is rare when dealing with the whole car shopping experience. More
by krage10
Employees Worked With
Steve Cree
February 04, 2017
Mrs The staff was friendly , place was very clean , it would help it you had more colors to pick from not just your basic black and white , Also this was The staff was friendly , place was very clean , it would help it you had more colors to pick from not just your basic black and white , Also this was my third Hyundai , second with your dealership ,, I really expected more deals a better price and more incentives , turning in a Tucson with only 10,000 miles and in very good clean condition , might go to another dealer next time to see if I can get better deal , I thought Hyundai took car of there returning customers . Other than that everything went smooth More
by lynnie4now
Employees Worked With
Radu Bostan
February 03, 2017
Great experience! Brian was a great person to work with! He went over everything that we needed to know about the car that we were interested in and gave us enough tim Brian was a great person to work with! He went over everything that we needed to know about the car that we were interested in and gave us enough time to consider our purchase. More
by pavnica
Employees Worked With
February 03, 2017
Great dealership Everyone was more than helpful and kind. Mike knew I didn't want to buy right away and didn't pressure me at all to buy. He spent the time to answer a Everyone was more than helpful and kind. Mike knew I didn't want to buy right away and didn't pressure me at all to buy. He spent the time to answer all my questions there and when I called him. Mike and Sean McKane were more than amazing and I love my car!! More
by Tichak
Employees Worked With
Mike Terzo, Sean McKane
