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Napleton's Valley Hyundai
Aurora, IL
2,616 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,616 reviews
October 24, 2016
Outstanding Everyone in the sales process was professional in their actions. Sales presentation was not high pressure, additional warranty sales presentation was Everyone in the sales process was professional in their actions. Sales presentation was not high pressure, additional warranty sales presentation was excellent, and the explanation of the workings of the electronics was terrific. More
by homandale
Verified CustomerEmployees Worked With
Can't remember the names
October 19, 2016
Review Brian Anderson was great. I've had issues with others in the past at this location. I'm glad that he remembered me, and knew of the past problems I h Brian Anderson was great. I've had issues with others in the past at this location. I'm glad that he remembered me, and knew of the past problems I had with napleton's and he made sure I got exactly what I was looking for. More
by mikeycolosimo
Employees Worked With
October 16, 2016
Great Service My first experience at Hyundai Napleton was a good one. It was a long process but it was all worth it at the end. My salesperson was very consistent My first experience at Hyundai Napleton was a good one. It was a long process but it was all worth it at the end. My salesperson was very consistent very friendly and very informative. He made this process a great one and I will be back in the future. More
by nenebabi0416
October 14, 2016
Positive experience. Good place to buy a car. Friendly staff, clean dealership, good inventory. All employees represented your company well. Will recommend to others. Will Good place to buy a car. Friendly staff, clean dealership, good inventory. All employees represented your company well. Will recommend to others. Will do the maintenance here as well. More
by ezpar9
Employees Worked With
Michael Gaddy
October 14, 2016
Entire team was very nice to us we enjoy it my kids love the suv entire family is happy with my decision that I choose the suv and your dealer. We are glad that we choose your dealership. My husband and kids love the suv the kids are enjoyingredients the suv. We definitely like the car We are glad that we choose your dealership. My husband and kids love the suv the kids are enjoyingredients the suv. We definitely like the car and the people at the dealership. More
by stlpatel
October 12, 2016
Aaron's Genesis Steven Cree will be selling me more cars. He was genuine and didn't oversell the car to me. He answered what I needed answered and didn't try to flash Steven Cree will be selling me more cars. He was genuine and didn't oversell the car to me. He answered what I needed answered and didn't try to flash sell me anything. He took his time. Most people don't do that because I'm only 24 and they don't take my money seriously. He did. So thanks again Steve! More
by cj.kyotaka
Employees Worked With
Steve Cree
October 11, 2016
"A" customer service I'm extremely pleased with my new Santafe, and my purchase experience at Napletons of Naperville it was excellent from start to finish. Jordan was my I'm extremely pleased with my new Santafe, and my purchase experience at Napletons of Naperville it was excellent from start to finish. Jordan was my first contact and I couldn't ask for better assistance. He was very helpful and understanding. More
by e.rivera25
Employees Worked With
October 09, 2016
Purchase Experience Our purchase experience was excellent from beginning to end! Juan was an awesome salesperson, and answered all of our questions, followed up with us Our purchase experience was excellent from beginning to end! Juan was an awesome salesperson, and answered all of our questions, followed up with us a week later. More
by mcarroll1260
Employees Worked With
Juan Cordes
October 05, 2016
Happy Everyone was very friendly and welcoming. Both employees I worked with were very knowledgeable and professional. I couldn't be happier with the purcha Everyone was very friendly and welcoming. Both employees I worked with were very knowledgeable and professional. I couldn't be happier with the purchase I made. More
by brilloso7
Employees Worked With
Shane Soto, Dennis Crockett
October 05, 2016
Made my day Stopped by one morning with my husband Chris and wasn't sure what to expect, but I was pleased to meet Michael Terzo and have him help with our car pu Stopped by one morning with my husband Chris and wasn't sure what to expect, but I was pleased to meet Michael Terzo and have him help with our car purchase. He was a fantastic. More
by HappyWife
Employees Worked With
Michael Terzo
