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Napleton's Valley Hyundai
Aurora, IL
2,616 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,616 reviews
September 23, 2016
Returning customer Great besides scratches on car after a wash right after I bought the car. This is the second time I bought a hyundai that ended up with scratches righ Great besides scratches on car after a wash right after I bought the car. This is the second time I bought a hyundai that ended up with scratches right after the car had been taken to get washed. Even sales staff know it's not the carwash itself, it's the people who work behind the scenes. So unprofessional.. definitely won't be a returning customer. More
by ernadalesevic
Verified Customer
September 21, 2016
best car buying experience Jordan made my purchase of my new Hyundai very simple.I did not have to worry about anything ,they did everything for me -finance and ect. I recomand Jordan made my purchase of my new Hyundai very simple.I did not have to worry about anything ,they did everything for me -finance and ect. I recomand this dealer and Jordan to everyone that is shoping for a new Hyundai. More
by a.dahn
Employees Worked With
September 20, 2016
Surprised Was very happy with everything about my lease deal.looking forward to being a loyal Napleton's customer. I would definitely recommend Napleton, to my Was very happy with everything about my lease deal.looking forward to being a loyal Napleton's customer. I would definitely recommend Napleton, to my family and friends. More
by pinochlemwidd
Employees Worked With
Shane Soto
September 19, 2016
Great customer service salesman So sorry for the late review. We purchased a used Infiniti last September and had become discouraged after weeks of test drives and searches. Just hap So sorry for the late review. We purchased a used Infiniti last September and had become discouraged after weeks of test drives and searches. Just happened to drive by this dealership and found the exact color, make, and model of the car we were looking for. I can NOT say enough positive things about Brian. He was spectacular in every way. I would highly recommend this salesman!!! More
by MrsJay
Employees Worked With
September 18, 2016
Santafe sport Had a great experience. Very excited about my purchase! I would refer other people to this dealer. My sales rep was a huge help and very nice. Had a great experience. Very excited about my purchase! I would refer other people to this dealer. My sales rep was a huge help and very nice. More
by ksully506
Employees Worked With
September 16, 2016
New car purchase Excellent job, wery friendly, informative, salesman Ron was wery patient with us, gave us a lot of time to decide witch car we want to purchase, he Excellent job, wery friendly, informative, salesman Ron was wery patient with us, gave us a lot of time to decide witch car we want to purchase, he said. he will be happy to help us in the future More
by stefa1long
Employees Worked With
Ron
September 14, 2016
Speed is not their priority We waited more than 90 minutes to get to see the finance guy, and total time at the dealership was over 4 hours. WAY too long when we were paying cas We waited more than 90 minutes to get to see the finance guy, and total time at the dealership was over 4 hours. WAY too long when we were paying cash. More
by brian49
Employees Worked With
Jaun
September 13, 2016
New car purchase This will be my 3th Hyundai that I bought from Napleton's Valley Hyundai and my favorite sales person Jordan Kabranov. If you are hesitating going the This will be my 3th Hyundai that I bought from Napleton's Valley Hyundai and my favorite sales person Jordan Kabranov. If you are hesitating going there please do not -go there do not think twice !!!!!! More
by Mom of two
Employees Worked With
September 09, 2016
Another good experience Very satisfied, have puchased 5 cars from here and have been very pleased with sales and service! I am also impressed with the warranty that comes wit Very satisfied, have puchased 5 cars from here and have been very pleased with sales and service! I am also impressed with the warranty that comes with the cars. I like the improvements from the 2014 SanteFe to the 2017 SanteFe! More
by smoore0
Employees Worked With
September 08, 2016
First Hyundai purchase We originally did not set out to purchase a Hyundai and were simply stopping by to mark them off our list. Our salesperson Mike Terzo was great at ed We originally did not set out to purchase a Hyundai and were simply stopping by to mark them off our list. Our salesperson Mike Terzo was great at educating us on the Hyundai approach and offering and then worked extremely hard finding a model that would meet our unique needs. He did a great job not being overly aggressive as we found some salesmen at other dealerships to be but he made sure to follow up and answered a few questions we had. More
by rstevens0
Employees Worked With
Mike Terzo
