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Napleton's Valley Hyundai
Aurora, IL
2,612 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,612 reviews
September 01, 2016
Happy with the lease deal Steve Cree is the reason I came back and bought a 2nd Hyundai. Good deal and good service. I would recommend to others. I will be back. Steve Cree is the reason I came back and bought a 2nd Hyundai. Good deal and good service. I would recommend to others. I will be back. More
by wpd095
Verified CustomerEmployees Worked With
Thanks, Steve Cree
August 29, 2016
Our 4th Hyundai purchased from Jordan! It is always a pleasure to deal with Jordan - he goes the extra mile in every way to provide a high level of customer service. In our opinion, he is It is always a pleasure to deal with Jordan - he goes the extra mile in every way to provide a high level of customer service. In our opinion, he is the nicest and most helpful car salesperson we have ever had the pleasure to work with. Our most recent purchase was a 2017 Elantra Limited and we are really enjoying this spectacular car. Special thanks to the manager Charlie Hansmeyer - he clearly is making sure that Napleton's Valley Hyundai strives for excellence with every transaction. In summary, we are rating the dealership, Jordan, and Charlie 5 stars each for a fantastic experience. More
by 3Meadows
August 26, 2016
New Hyundai Elantra Lease Jordan Kabranov handled my lease transaction impeccably. I've been either purchasing or leasing cars from Hyundai for 15 years. His knowledge, carin Jordan Kabranov handled my lease transaction impeccably. I've been either purchasing or leasing cars from Hyundai for 15 years. His knowledge, caring attitude and professionalism made yesterday's experience a very pleasant transaction that I will definitely share with friends and family. His focus was on my needs and how he could best meet them. As a result, the entire exchange was very pleasant including the time spent with the financial manager, Celeste Metcalf, and the other gentleman who participated in the transaction. Shirlee Hall More
by Shirlee
August 23, 2016
Hyundai Genesis 2016 lease purchase Excellent experience from the first minute to the last. No pressure from the very helpful sales team, who had a very relaxed but informative customer Excellent experience from the first minute to the last. No pressure from the very helpful sales team, who had a very relaxed but informative customer focus. The quality of customer service was only exceeded by the deal I received and the standard of vehicle that was supplied to me. 10/10 to all at Napleton's! More
by martingbell
Employees Worked With
Juan Cortes
August 18, 2016
Hyundai Best Dealership !!! Overall experience has been mixed with some awesome moments and some challenging (Pricing deal) moments but hey.. it always end well when you work wit Overall experience has been mixed with some awesome moments and some challenging (Pricing deal) moments but hey.. it always end well when you work with right people.. Charlie and Boris are awesome !! More
by kavan619
Employees Worked With
Juan Castaneda
August 18, 2016
Pleasant Experience My wife and I had a pleasant experience purchasing a new Sonata. We both dreaded the idea of selecting the correct car to meet our needs and found th My wife and I had a pleasant experience purchasing a new Sonata. We both dreaded the idea of selecting the correct car to meet our needs and found that we were very comfortable buying a car that cost more that our first house. More
by bekkbkb
Employees Worked With
Ron Brown
August 17, 2016
Great experience My overall experience at the dealership was great. Steve Cree made an excellent presentation of the car, he was very focused, patient and detail orie My overall experience at the dealership was great. Steve Cree made an excellent presentation of the car, he was very focused, patient and detail oriented. Thanks to him the whole buying process went very smoothly. More
by sandrazaharia
Employees Worked With
Steve Cree
August 16, 2016
Good Review Good review I had a good sales rep. First car had an operation issue Gave me the replacement without any problems I do not need to review any furthe Good review I had a good sales rep. First car had an operation issue Gave me the replacement without any problems I do not need to review any further. Good experience More
by michael.kelly
Employees Worked With
Ryan Augustinr, Dennis Crockett
August 14, 2016
Napleton Valley Hyundai Awesome dealership, superior staff, and excellent service. This is my third Hyundai from Napleton Valley Hyundai, which says allot. Sales rep Brian An Awesome dealership, superior staff, and excellent service. This is my third Hyundai from Napleton Valley Hyundai, which says allot. Sales rep Brian Anderson made me comfortable, clearly answered my questions to my satisfaction, but most important kept this purchase experience about the customer......me. No doubt there will be a fourth future purchase from Napleton. More
by Bob Wawrzon
Employees Worked With
Other Employees :
Charlie Hansmeyer, and Chuck Panos, Dennis Crockett
August 11, 2016
Thanks Chad did such a wonderful job show us the car of our dreams!! Thanks so much to the whole staff at Napleton valley Hyundai!!! Can wait to tell every o Chad did such a wonderful job show us the car of our dreams!! Thanks so much to the whole staff at Napleton valley Hyundai!!! Can wait to tell every one about my experience!!! More
by kelcwagner
Employees Worked With
Chad Lowden
