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Napleton's Valley Hyundai
Aurora, IL
2,609 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,609 reviews
July 10, 2016
Like Family I loved that they were no pressure with great pricing and customer service. Treated me like family. Will be a Hyundai owner for a long time to come I loved that they were no pressure with great pricing and customer service. Treated me like family. Will be a Hyundai owner for a long time to come and it is because of the great experience here at Napleton. More
by jdandcdhyundai
Verified CustomerEmployees Worked With
Juan Cortes
July 09, 2016
Great dealership This was my first time purchasing a car, and I had a great experience here. Everyone was friendly, professional, and helpful. I spend most of my time This was my first time purchasing a car, and I had a great experience here. Everyone was friendly, professional, and helpful. I spend most of my time out of state, and the dealership offered to ship me my car out of state free of charge. More
by sarah.k.baisley
Employees Worked With
Steve Cree, Dennis Crockett
July 01, 2016
Fair dealers were really nice the pricing with a little high but overall they're really good OK what I want like my screen for my truck replaced a new one would be great also make sure all the blue link features work OK what I want like my screen for my truck replaced a new one would be great also make sure all the blue link features work More
by ypj0516
July 01, 2016
First time buyer It was a great experience for a first time buyer it was quick, easy, no pressure and very informative I will definitely recommend Napleton's Valley Hy It was a great experience for a first time buyer it was quick, easy, no pressure and very informative I will definitely recommend Napleton's Valley Hyundai. More
by sherrellw92
Employees Worked With
Mike gaddy
July 01, 2016
Great Experience First time buying a new car. Martha was awesome! She was very helpful and understanding of my needs. Great car buying experience! I will recommend First time buying a new car. Martha was awesome! She was very helpful and understanding of my needs. Great car buying experience! I will recommend this dealer to anyone I know looking for a car. More
by r.roos486
Employees Worked With
Martha
July 01, 2016
Napelton Valley Hyundai Review I enjoyed the professionalism and attitude of my sales associate Mike Gaddy. Mr. Gaddy made my wife and I feel like we were right at home. We really e I enjoyed the professionalism and attitude of my sales associate Mike Gaddy. Mr. Gaddy made my wife and I feel like we were right at home. We really enjoyed the way he explained the products and services that were available to us from Hyundai. Also, I would be remiss not to mention the great work of Dennis Crockett the finance manager for working with us. His services and expertise was greatly appreciated. Thank you Napelton Valley Hyundai. More
by rickojones
Employees Worked With
Michael Gaddy, Dennis Crockett
June 30, 2016
Quick and accurate The employee isn't listed below, but it was a good experience going through the process to own my first car. I love it and plan to for the years to co The employee isn't listed below, but it was a good experience going through the process to own my first car. I love it and plan to for the years to come. More
by rmaystudent
Employees Worked With
Michael Gaddy
June 29, 2016
Elantra Car Purchase Overall my experience at the dealership was good. Nick Marsili was the sales rep that helped facilitate the purchase. I think he was pretty understand Overall my experience at the dealership was good. Nick Marsili was the sales rep that helped facilitate the purchase. I think he was pretty understanding throughout the process regarding my objective and pricing. He negotiated well and had the patience to last 4 hours and finally sell a car. I would recommend the dealership and the sales rep to future customers. More
by sstumuluru
Employees Worked With
NICK MARSILI
June 29, 2016
Wonderful Experience It was a joy to work with my Salesman Shane. Everything was professional and fast, I would highly recommend this dealership. Most places are really ag It was a joy to work with my Salesman Shane. Everything was professional and fast, I would highly recommend this dealership. Most places are really aggressive not at this place! I was like walking into a friends house thanks again Shane! More
by chrispalakie6854
Employees Worked With
Shane Soto
June 29, 2016
My purchase of my 2017 Hyundai Elantra I had been considering this purchase for several months- had gone online, done my research, etc. I am not surprised that I purchased the car that day- I had been considering this purchase for several months- had gone online, done my research, etc. I am not surprised that I purchased the car that day- it was the goal I had & working with Brian Anderson made the process worth it- especially since I had my puppy during most of the time I was making this very important decision. Brian acted like it was no big deal that my puppy, Griffin, was with me & even allowed my dog to roam the dealership unleashed! It might have been part of Brian's selling technique & it worked! I am a new pet owner, & Brian's tolerance & patience was truly admirable! But despite the distractions Griffin created, Brian & I were still able to focus on the reason I was there- to buy/lease a car! Thank you, Brian! More
by dawnkaiser15
Employees Worked With
