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Napleton's Valley Hyundai
Aurora, IL
2,608 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,608 reviews
June 15, 2016
Brian Anderson is Amazing! The entire staff was friendly and very helpful. Brian Anderson made my wife and I very comfortable during the purchasing of our new 2017 Hyundai Santa The entire staff was friendly and very helpful. Brian Anderson made my wife and I very comfortable during the purchasing of our new 2017 Hyundai Santa Fe. He was very knowledgeable regarding the features of the vehicle and helped us through the leasing of the vehicle. More
by rojomoore
Verified CustomerEmployees Worked With
June 11, 2016
2016 Sonata Limited Great purchasing experience with Brian Anderson. Very quick and easy financing. Good overall experience and was much quicker from our last experience Great purchasing experience with Brian Anderson. Very quick and easy financing. Good overall experience and was much quicker from our last experience purchasing a new car. More
by markhoelbl
June 10, 2016
Great Job Charlie and Nick both treated us amazing. They even let us bring our puppy! Nick did a great job answering all our questions / concerns and giving us Charlie and Nick both treated us amazing. They even let us bring our puppy! Nick did a great job answering all our questions / concerns and giving us options in anticipation of what we were looking at. I will definitely be back when my lease is up to renew! More
by blockmj
Employees Worked With
Charlie Hansmeyer; Nick Marsili
June 10, 2016
Excellent This is the best car buying experiance I had in my life. I recommend the delaership to my friends and family. I will return to service my car shortly. This is the best car buying experiance I had in my life. I recommend the delaership to my friends and family. I will return to service my car shortly. More
by zahov75
Employees Worked With
June 07, 2016
good job I thought Jeff Gossage did a great job in explaining everything about the car and he did it in a timely matter. There was also a quick agreement reac I thought Jeff Gossage did a great job in explaining everything about the car and he did it in a timely matter. There was also a quick agreement reached on price without the back and forth minipulation. More
by jspaeth
June 07, 2016
Napleton is great! Steve was great to work with. He's very knowledgeable about the vehicles and makes you feel more like a friend than a customer. I would definitely do Steve was great to work with. He's very knowledgeable about the vehicles and makes you feel more like a friend than a customer. I would definitely do business here again. More
by johnfontana0
Employees Worked With
Steve Cree
June 07, 2016
Couldn't be happier Thanks to my Salesman Shane I walked away with a car i'm pleased to own. It was in my price range and it didn't take me all day to sign the papers and Thanks to my Salesman Shane I walked away with a car i'm pleased to own. It was in my price range and it didn't take me all day to sign the papers and drive away with my car. It was a joy to work with him thanks again! More
by jjgeraci59786
Employees Worked With
Shane Soto
June 06, 2016
Lisa and John 2 years ago leased a Equus from this dealer. That was the worst experience I ever had from any dealer. I have purchased over 52 new cars in my life ti 2 years ago leased a Equus from this dealer. That was the worst experience I ever had from any dealer. I have purchased over 52 new cars in my life time. and that was the worst ever.... However I noticed on DEALER RATER they cleaned house and hired all new management. My wife and I decided to give them another chance. We are very happy with the whole transaction as the dealer bent over backwards for us the whole time. The other dealers tried to bend us over backwards. Being and educated buyer the deler relaized we have done this before and respected our wishes. This was one of the most comfortable buys we have made in a while. The management have defenatily changed this dealership around for the better.. Keep up the good work... More
by John & Lisa
Employees Worked With
Charles Hansmeyer and Chuck Panos, Shane Soto
June 05, 2016
Thank you Napleton's Valley Hyundai! When I walked in to Napleton's Valley Hyundai that day I really didn't even know that I'll be driving away with a new Hyundai. Goran my salesman and t When I walked in to Napleton's Valley Hyundai that day I really didn't even know that I'll be driving away with a new Hyundai. Goran my salesman and the rest of the staff at this dealership were so nice and helpfull that I bought my car that same day. Thank you guys so much for your help. I absolutely love my new Hyundai. More
by j.classical1
Employees Worked With
Goran Milidrag
June 05, 2016
Best price and customer service Napletons gave me the best price in the area! They are very profesional and I didn't feel presuared at any point! Jordan the salesman I dealt with wa Napletons gave me the best price in the area! They are very profesional and I didn't feel presuared at any point! Jordan the salesman I dealt with was very helpful and profesional. More
by john.travers2
Employees Worked With
