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Napleton's Valley Hyundai
Aurora, IL
2,608 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,608 reviews
June 02, 2016
Outstanding customer service Nick was truly a pleasure to work with. He was knowledgable and very patient in showing me many different cars to find a good fit for me. He was truly Nick was truly a pleasure to work with. He was knowledgable and very patient in showing me many different cars to find a good fit for me. He was truly a professional and would recommend him and this dealership to anyone. Dennis in finance was also very helpful and explained everything in detail which I am truly grateful!!! More
by Langland12
Verified CustomerEmployees Worked With
Nick Marsili, Dennis Crockett
June 01, 2016
A car purchase made easy. Overall the service provided by Napleton's Valley Hyundai was very professional. Brian was very knowledgeable and efficient in answering any questions Overall the service provided by Napleton's Valley Hyundai was very professional. Brian was very knowledgeable and efficient in answering any questions regarding the vehicle we purchased. More
by emljbfn77
Employees Worked With
May 31, 2016
Give this man a raise! I just wanted to thank Shane for all the help this week. My husband and I needed a upgrade from our old car and Shane put us in a beautiful Hyundai. I I just wanted to thank Shane for all the help this week. My husband and I needed a upgrade from our old car and Shane put us in a beautiful Hyundai. I was expecting to take all day negotiating but the first price he showed was the winner! Truly amazing. More
by SadieJade2016
Employees Worked With
Shane Soto
May 31, 2016
Speedy Service I recently graduated college and was in the market for a new car and Shane helped me with every decision possible. My dreams were made when I landed I recently graduated college and was in the market for a new car and Shane helped me with every decision possible. My dreams were made when I landed a 2016 Hyundai Tucson especially for the price. Shane made it his mission to get me the best deal possible and they did! I highly recommend while shopping for a new or used car, to visit my man Shane! More
by AlexBaseballStar
Employees Worked With
Shane Soto
May 31, 2016
Customer for Life I arrived at the dealership and was immediately greeted and offered service and help. It was later on a Sunday evening, and was planning to close I arrived at the dealership and was immediately greeted and offered service and help. It was later on a Sunday evening, and was planning to close very soon once we got there. However, my salesman and management teams stayed with us for over an hour past official closing to help us sign papers and make sure everything was taken care of smoothly. That mattered to me quite a bit. they truly appreciated my business and were very friendly to me. I felt well taken care of by them at the dealer. My salesman, Shane, went above and beyond to take care of me. He certainly understood my position on the car desired and was able to help make it a very smooth purchasing process. I am very appreciative I was able to do business with him. More
by DadoggiesDills
Employees Worked With
Shane Soto
May 30, 2016
Amazing experience My next door neighber purchased a car from Boris. He tolde to ask for Boris. I purchased my new car with in 45 min. I will be back again to purchase a My next door neighber purchased a car from Boris. He tolde to ask for Boris. I purchased my new car with in 45 min. I will be back again to purchase another one. More
by Chris98153
Employees Worked With
Boris Cvijetic
May 27, 2016
Scam Artist Nasty Snakes I purchased a new car from Napleton Hyundai a few weeks ago and I love it. The salesman was pleasant and made me feel comfortable. That's where the go I purchased a new car from Napleton Hyundai a few weeks ago and I love it. The salesman was pleasant and made me feel comfortable. That's where the good in this review ends. After leaving the dealership I looked over my paperwork because the TWO SNAKES in finance rushed me out of the office so fast I wasn't able to go over it and read it. The snakes kept saying this is just administrative paperwork and you will be out of here in no time. "You can protect your whole car for just $22" Upon looking over my paperwork I have found $3,250 in additional charges on my loan that I did not ask for! Dealer installed options a warranty and some tire stuff that I don't need. I don't see any dealer added options for over $1,500! This car looks like every other car on the road. Tire stuff? The car has tires! Why am I paying for more tires? And some protection I can't even pronounce that starts with an X. Shame on you Napleton for taking advantage of me. Ill enjoy my invisible dealer added options. Enjoy my money you motherless SNAKES! More
by EB442016
Employees Worked With
Snake1 Snake2
May 26, 2016
Greatest sales person ever Mike Gaddy was great to me and my family and I will spread the word of this dealership and of course our new friend, Mike Gaddy Mike Gaddy was great to me and my family and I will spread the word of this dealership and of course our new friend, Mike Gaddy More
by jgrays2016
Employees Worked With
Michael Gaddy, Rich Marsili, Dennis Crockett
May 25, 2016
Excellent Experience Second time leasing from this dealership. Sales person very knowledgeable and helpful. Closing very thorough and professional. Will likely be back Second time leasing from this dealership. Sales person very knowledgeable and helpful. Closing very thorough and professional. Will likely be back a third time after the end of this lease. More
by steve_cull
Employees Worked With
May 21, 2016
New car Boris helped me find my first new car. I was looking for used but he told me about a great deal on new. I will recommend him and this dealership to my Boris helped me find my first new car. I was looking for used but he told me about a great deal on new. I will recommend him and this dealership to my family. More
by josgur32
