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Napleton's Valley Hyundai
Aurora, IL
2,635 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,635 reviews
May 06, 2016
. Great customer experience. My service starting with me making a simple phone call to check vehicle availability. Given such great service, I took the Great customer experience. My service starting with me making a simple phone call to check vehicle availability. Given such great service, I took the hour drive to find what I was looking for: so worth every moment. From the initial phone call, all the way thru the delivery of my vehicle. I received the highest level of customer service throughout. Thank you very much! Not all businesses train their employees to service the customers in this manner. More
by akeira
Verified CustomerEmployees Worked With
Nicholas Wagner
May 05, 2016
Excellent experience! Had an excellent experience at Napleton Hyundai. Everyone from my initial sales rep, Juan Cortez, to his manager, the service dept, and the finance m Had an excellent experience at Napleton Hyundai. Everyone from my initial sales rep, Juan Cortez, to his manager, the service dept, and the finance manager. Everybody I encountered was professional and ready and willing to help. Juan helped fit me into the exact car I was looking for, and I am more than happy with it! Would definitely recommend them to anybody! Thanks!! More
by steverickson40
Employees Worked With
Juan Cortez, Rich Marsili, Odis Horne
May 05, 2016
Happy customer My overall purchase of my car ,after a bk was better than all my previous deals.the finance person an sales person, took me step by step explaing how My overall purchase of my car ,after a bk was better than all my previous deals.the finance person an sales person, took me step by step explaing how the banks,and car work i loved it an appreciated the time they took More
by cwoods0
Employees Worked With
Dennis Crockett
May 05, 2016
Great Service Mike Gaddy and the entire team made this an enjoyable car buying experience I will recommend this dealership to everyone. They had great service and w Mike Gaddy and the entire team made this an enjoyable car buying experience I will recommend this dealership to everyone. They had great service and were very helpful. More
by tfoglietta456
Employees Worked With
Mike gaddy, Rich Marsili, Dennis Crockett
May 05, 2016
Great Dealer The transaction went really well. Negotiators were professional and did not seem pushy. Salesperson was fantastic and would highly recommend salespers The transaction went really well. Negotiators were professional and did not seem pushy. Salesperson was fantastic and would highly recommend salesperson and dealer. Everything was explained. More
by martymary1965
Employees Worked With
Martha Flores
April 30, 2016
Great Overall Experience I recently purchased my second Hyundai from Jordan. He is a pleasure to work with - extremely knowledgeable about all Hyundai vehicles. From a three I recently purchased my second Hyundai from Jordan. He is a pleasure to work with - extremely knowledgeable about all Hyundai vehicles. From a three-time Hyundai owner, the brand (including the fantastic warranty) sells itself. It's the service that really makes a difference! Both Jordan and the Finance Mgr. were so very helpful. It made the whole car-buying experience that much more pleasant! More
by Judy E.
Employees Worked With
April 30, 2016
Awesome Experience My experience was great. Steven Cree was so helpful and made for a very comfortable and informative visit and car buying experience. Everything was ex My experience was great. Steven Cree was so helpful and made for a very comfortable and informative visit and car buying experience. Everything was exceptional! More
by daniellegreco29
Employees Worked With
Steven Cree
April 29, 2016
Very Happy As soon as I walked in the was greeted which was very nice. James Crippen set me all up for the test drive and had me drive on different roads so I kn As soon as I walked in the was greeted which was very nice. James Crippen set me all up for the test drive and had me drive on different roads so I knew how the car would handle. He answered all the questions I had. He made sure I knew what to do when dropping my car off for service and also helped me set my phone up before i left also made sure I knew everything else about my car before I left. James is a great salesman and very happy to work with him More
by joshpat1990
Employees Worked With
James Crippen
April 29, 2016
Hyundai Experience Great experience. Team never made me feel rushed, I left with the car I wanted and am still very happy with my choice. Thank you! Great experience. Team never made me feel rushed, I left with the car I wanted and am still very happy with my choice. Thank you! More
by kaylamcandrews
Employees Worked With
Steven Cree, Rich Marsili, Odis Horne
April 29, 2016
Great Service The process was quick and easy. They had the car I wanted and the right price. Will definitely buy a car from this dealership again........ The process was quick and easy. They had the car I wanted and the right price. Will definitely buy a car from this dealership again........ More
by michellespearman.ms
Employees Worked With
Michael Gaddy
