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Napleton's Valley Hyundai
Aurora, IL
2,604 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,604 reviews
March 25, 2016
Bad car shopping experience!!!!!!!!! I was refereed to Napletons Hyundai cause a coworker had a great experience with the sales staff and management. Well let me say that This car dealers I was refereed to Napletons Hyundai cause a coworker had a great experience with the sales staff and management. Well let me say that This car dealership has gone thru some HUGE CHANGES as is now extremely shady and unprofessional. I came to a final price on a new Hyundai with a sales person with help from his finance deptartment. The NEW SALES MANAGER came out in his suit and increased the price that I had already agreed on by $1,500. What just happened? I just walked out of this dealership. I was later contacted I explained what had happened and of course they apologized and asked me to come back in and the price would be as originally agreed upon. After what had happened to me the day before I will never plan to buy from this dealer again. My friend who had referred me to them was confussed? He later explained to me that the GM that he originally worked with had been moved to another Napleton Location? I wonder why do they do that? I can only say what my coworker experienced during his car buying, the old management was understanding and up front with the entire experience NO FUNNY Business! Well planning to take a long drive to a HYUNDAI DEALERSHIP in the South Suburbs to buy my HYUNDAI at the price that NApletons Hyundai originally wanted to sell me the car at. This store should understand that those OLD CAR SALESMAN tricks don't work anymore!!!!!!! More
by nur1993
Employees Worked With
New CAR MANAGER is a SUIT?
March 23, 2016
Hyundai Elantra Steve and Odis were both great!! Thank you for all your help it was an overall great experience!! We would definitely recommend Hyundai! Thanks again Steve and Odis were both great!! Thank you for all your help it was an overall great experience!! We would definitely recommend Hyundai! Thanks again Steve and Odis!! More
by nicolecoleman05
Verified CustomerEmployees Worked With
Steve Cree, Odis Horne
March 23, 2016
Great experience! This was a truly great experience. Goran was really nice and made this the best car buying experience. I will defiantly recommend this dealer to all m This was a truly great experience. Goran was really nice and made this the best car buying experience. I will defiantly recommend this dealer to all my friends and anyone that's looking for a car. Thanks so much! I love my new Hyundai! More
by mcgloomsum
Employees Worked With
Goran Milidrag
March 23, 2016
Boom! 2017 Elantra! Great experience as always! Jordan really helped us out for our daughters first car! Apple Play should be in every car! Odis was so friendly, made the Great experience as always! Jordan really helped us out for our daughters first car! Apple Play should be in every car! Odis was so friendly, made the purchase a no brainer! #Jordan #Odis # Napleton More
by Walker4
March 22, 2016
Great service We received great service from Brian Anderson and he helped us not only buy a new car for our family, but also to trade in and replace a second car. T We received great service from Brian Anderson and he helped us not only buy a new car for our family, but also to trade in and replace a second car. That is how good he was to work with More
by kristin.christ
March 11, 2016
Lack of spare tire and jack The only thing keeping me giving high scores with all these questions asked is the lack of a spare tire and jack installed in my new car! The only thing keeping me giving high scores with all these questions asked is the lack of a spare tire and jack installed in my new car! More
by nickys7773
Employees Worked With
March 11, 2016
No hassle I went to many other Hyundai dealerships first and they all tried to give me the run around. I knew what I was looking for at this point and they gave I went to many other Hyundai dealerships first and they all tried to give me the run around. I knew what I was looking for at this point and they gave me the price I was looking for right away, no hassle. It was the best experience I've had. Jimmy and Brian were great. More
by mcee2
March 07, 2016
New Vehicle Fantastic dealership!!! Everyone was so friendly and helpful. The process went smoothly. My sale person George was great, very knowledgeable, and frie Fantastic dealership!!! Everyone was so friendly and helpful. The process went smoothly. My sale person George was great, very knowledgeable, and friendly. I will tell everyone go see George for a new vehicle. The dealership was clean and bright. And the waiting room wow it was like a little cafe. Water, coffee, and juice. Great place. More
by marylur58
Employees Worked With
George Charalampous, Dennis Crockett, Jeffrey Gossage
March 07, 2016
Best car buying experience The team of Napleton's Valley made my day !!!Thanks to Jordan I am driving the car of my dreams!!!! If I know somebody looking for a new Hyundai I ha The team of Napleton's Valley made my day !!!Thanks to Jordan I am driving the car of my dreams!!!! If I know somebody looking for a new Hyundai I have no problem send them there. More
by Danno
February 29, 2016
Wonderful service I cannot thanks Shane Soto enough for providing such wonderful service. My 6 month old 2015 Sonata was totaled in a head on collision. The accident I cannot thanks Shane Soto enough for providing such wonderful service. My 6 month old 2015 Sonata was totaled in a head on collision. The accident has left me stressed and injured, and I was concerned about obtaining another car. Buy Shane made the process such a pleasant one, and I love my new car. I cannot thank Shane enough for being so kind during this stressful time. Thank you! More
by Sam wat
Employees Worked With
Shane Soto
