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Napleton's Valley Hyundai
Aurora, IL
2,760 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,760 reviews
September 06, 2026
The salesman was very helpful with the purchase of our vehicle. Had a couple issues that he handled professionally. Would recommend this dealership. vehicle. Had a couple issues that he handled professionally. Would recommend this dealership. More
by doostab23
Employees Worked With
Dillon Strack
August 29, 2026
I was very impressed with Dillon and Deb this visit. It was a pleasure working with Dillon through the car buying process. His professional manner kindness and reassurance in answering my questions and It was a pleasure working with Dillon through the car buying process. His professional manner kindness and reassurance in answering my questions and concerns should be noted. I really appreciate the excellent service tonight.And I met Deb before when I bought my last car and she was wonderful. Thanks again for working with me to put me in this new car. I'm very happy. Tx Don A. More
by dholdyum
August 29, 2026
They provided adequate service and able to work around our budget. Our associate Stephanie was a real pleasure and help in this process, making sure that we were comfortable and taken care of. our budget. Our associate Stephanie was a real pleasure and help in this process, making sure that we were comfortable and taken care of. More
by Joshua
Employees Worked With
Stephanie Ferrer
August 20, 2026
Car tells me modem won’t connect to Bluelink network. Take to dealership for warranty service. Initial visit 4hrs, can’t fix. States they need to call tech support which will take 3-4hrs alone just for H Take to dealership for warranty service. Initial visit 4hrs, can’t fix. States they need to call tech support which will take 3-4hrs alone just for Hyundai to answer. 2nd appointment after 4hrs service states the answer from tech support is to “re-install radio.” Service states 2-3hrs just to download to their system before they can install on vehicle. 4hrs later service states I’ll have to come back because they haven’t finished the download let alone be able to install by close at 7pm. I’ve now sat at this dealership 12hrs with no solution even attempted. Would not ever recommend this service department. More
by N/A
Employees Worked With
Dis-Service Dept
August 19, 2026
Dion has been amazing dealer he did everything in his power to make it happen as a first time buyer. I honestly might come back and buy another car if I needed one again in the future, definitely WORTH t power to make it happen as a first time buyer. I honestly might come back and buy another car if I needed one again in the future, definitely WORTH the drive from Chicago IL. More
by dasha.bailoncastro
Employees Worked With
Dion
August 16, 2026
Robert Paterala has single-handedly redeemed your company's reputation. My previous two experiences with Napleton's service department were not ideal at all and I was incredibly hesitant to return f company's reputation. My previous two experiences with Napleton's service department were not ideal at all and I was incredibly hesitant to return for fear of another disappointment. Robert took care of me right from the start and got my vehicle looked at way ahead of the scheduled appointment that was set up with the phone representative. He was able to understand my problem after I spoke with him, given that the phone representative did not communicate why my vehicle was being towed to Napleton (seriously, work on that). Robert was extremely communicative with the status of the car (way better than my previous two reps) at every stage of the repairs, and took great care explaining every item of the final bill. I not only want him for all my follow up appointments, but other customers would benefit from Robert's level of service. He should seriously train your staff on how to approach service, as he is in my mind the gold standard of what a service representative should be. Give this man a raise already, if this overly long review has no other effect. Thank you, Robert! More
by Aaron H
Employees Worked With
Robert Paterala
August 15, 2026
They worked with us and made the process simple and easy. They were very friendly. Highly recommend! I would definitely purchase from them again. They were very friendly. Highly recommend! I would definitely purchase from them again. More
by sabrinajliberman
Employees Worked With
Dion was great!
