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Napleton's Valley Hyundai
Aurora, IL
2,604 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,604 reviews
July 07, 2015
Emissions Check; Service Warranty My 2011 Santa Fe failed an emissions test and also had front end issues. Tony Derka provided outstanding service advisement and consistently updated My 2011 Santa Fe failed an emissions test and also had front end issues. Tony Derka provided outstanding service advisement and consistently updated condition and status of the diagnostics and issues addressed by Napleton's Service Group. I am very happy with the service provided and highly recommend this service center. More
by Bill S
Employees Worked With
Tony Derka
July 07, 2015
Wonderful service, great car, great value! Bought a car yesterday!!! This is a wonderful dealership. Jim C. waited on me and he was extremely knowledgeable, patient, helpful, and fair. With 51 Bought a car yesterday!!! This is a wonderful dealership. Jim C. waited on me and he was extremely knowledgeable, patient, helpful, and fair. With 51 years of auto service, you know you are working with a person who genuinely cares about his clients, his work, and truly loves his job! Coming in, I was worried about aggressive, pushy salespeople like I have dealt with at other dealerships. Jim C. exemplifies what true customer service is!!! Everyone here is friendly and I am happy with my purchase. I will definitely recommend this place to my friends and family. Thanks again! Sincerely, Eva I. Slabek More
by Eva S.
Employees Worked With
Jim Christopherson, Nicholas Wagner
July 06, 2015
First Class Service Excellent service visit as always. Went in for an oil change and inspection, they found the source of the annoying squeak fairly quickly. They recomme Excellent service visit as always. Went in for an oil change and inspection, they found the source of the annoying squeak fairly quickly. They recommended other services, but Tony was careful to tell me which ones were really necessary, and helped me decide on what else I should do. Will definitely be going back. More
by scottlyn2000
Employees Worked With
Tony Derka
July 02, 2015
How to enjoy car buying! Great overall purchasing opportunity! I wrote a review inside the survey! Brian and Rich were both there to create a solid buying experience! Thanks t Great overall purchasing opportunity! I wrote a review inside the survey! Brian and Rich were both there to create a solid buying experience! Thanks to both of them! More
by LEEWOODS99
Verified CustomerEmployees Worked With
July 01, 2015
Broken Promise Had a bad experience with this dealership, negotiated a price via email first before making a 90 minute one way trip. Was promised a better deal in p Had a bad experience with this dealership, negotiated a price via email first before making a 90 minute one way trip. Was promised a better deal in person so I went in fully expecting to walk out if the deal wasn't any better. Original person I was dealing with by email had left for the day so I was handed to Boris. GM stepped in and gave me the same price I had negotiated via email, said id think about it and ended up not doing the deal. The following day I received an email from Boris as a follow up, I told him I was looking for an extra $1000 discount which would have closed the deal, instead, he replied back with some crazy story basically saying I was ripping them off and that I wanted $4000 off! Replied back to him and told him that was not what I wanted. Totally unprofessional to reply back to a potential customer that way, will not deal with this dealership at all now regardless of price. Stay away!!! More
by rvdnsx
Employees Worked With
Boris Cvijetic, Sue Shamsuddin
July 01, 2015
excellant The people were friendly. When I said no they asked why then reworked the paperwork to make the car mine. No pressure either. Thanks guys. The people were friendly. When I said no they asked why then reworked the paperwork to make the car mine. No pressure either. Thanks guys. More
by THOMASFOWLER53
Employees Worked With
June 30, 2015
Easy Buying Experience We were given a fair deal and went through the purchase process quickly and efficiently. I would highly recommend this dealership to friends and famil We were given a fair deal and went through the purchase process quickly and efficiently. I would highly recommend this dealership to friends and family. More
by BETHAHAUG
Employees Worked With
June 30, 2015
Good, honest people. Very happy with my expierience. This place beats any other dealership I've been to. I would recommend Napletons to my friends and I will be going back Very happy with my expierience. This place beats any other dealership I've been to. I would recommend Napletons to my friends and I will be going back. More
by KLSADD64
Employees Worked With
George Charalampous
June 24, 2015
amazing I had an amazing experience at Hyundai....I got a reliable car at an amazing price...everyone there was kind and helpful especially Gary Tyree my sale I had an amazing experience at Hyundai....I got a reliable car at an amazing price...everyone there was kind and helpful especially Gary Tyree my salesman More
by dre80wr
June 24, 2015
Great experience! Their customer service was great, we are very pleased with our new Santa Fe. We worked with George who was very helpful- would highly recommend! Their customer service was great, we are very pleased with our new Santa Fe. We worked with George who was very helpful- would highly recommend! More
by alm2015
Employees Worked With
George Charalampous
