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Napleton's Valley Hyundai
Aurora, IL
2,604 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,604 reviews
June 23, 2015
Best Dealer Experience There is always a lot of angst when purchasing a new car, and Napleton's Valley Hyundai took that all away. I highly suggest giving them a shot for yo There is always a lot of angst when purchasing a new car, and Napleton's Valley Hyundai took that all away. I highly suggest giving them a shot for your car business. Professional, courtesy and attentive to all of our needs. Thanks again to Brian Anderson for the fantastic service! More
by Luke9
Employees Worked With
June 23, 2015
Our Experience at Napleton's Valley Hyundai! This is our 4th car purchased at Napleton's and we wouldn't go anywhere else. The staff was very easy to work with. They answered all questions, found This is our 4th car purchased at Napleton's and we wouldn't go anywhere else. The staff was very easy to work with. They answered all questions, found the exact car we wanted, and made us a great deal. The staff went above and beyond expectations as they went to pick up our Sonata two days early as we live 40 miles away and didn't want to make another trip into Aurora. We have and will continue to recommend Napleton's Valley Hyundai. More
by DEBTSTUMP
Verified CustomerJune 19, 2015
The best ever This was by far the best dealership I have ever had the pleasure to purchase my new car. The salesman and the manager we excellent, friendly and a pl This was by far the best dealership I have ever had the pleasure to purchase my new car. The salesman and the manager we excellent, friendly and a pleasure to work with. I encourage you to walk into Napleton's Vally Hyundai for the best new or used car purchase experience ever. More
by NICKPRINCIPE55
Employees Worked With
MILLER
June 12, 2015
A professional approach to car buying! For every person who owns a car there is at least one horror story. Needless to say, that is what we were bracing ourselves for the day we decided to For every person who owns a car there is at least one horror story. Needless to say, that is what we were bracing ourselves for the day we decided to go for a test drive. How pleasantly surprised we were! After doing quite a bit a research online, we made an appointment with Napleton's. When we arrived we were greeted by Steve Cree. Steve was friendly, professional, very knowledgeable and anxious to understand exactly what was best for our family. There was never any pressure. He made the experience pain-free. I would highly recommend Steve at Napleton's. More
by LIGGIA211
Employees Worked With
Steve Cree
June 10, 2015
satisfied with santa fe purchase Employees, Brandon and Zak, were very honest and Informative. This is my second santa fe and it is a great car, I am highly satisfied with my purchase Employees, Brandon and Zak, were very honest and Informative. This is my second santa fe and it is a great car, I am highly satisfied with my purchase. More
by LMVANDERPLOW
June 08, 2015
Oil change/ vehicle wash Got in early, service people were right there to take my car and help with the paperwork. Car under warranty for service, so it was easy. People were Got in early, service people were right there to take my car and help with the paperwork. Car under warranty for service, so it was easy. People were extremely friendly, and the new waiting area was totally amazing. I would go no other place for service on my car. More
by Schneider#1
Employees Worked With
Tony Derka
June 03, 2015
Great experience! Overall great experience. Was my first time buying a new car and they made the process really easy and made sure I understood all the features of the Overall great experience. Was my first time buying a new car and they made the process really easy and made sure I understood all the features of the new car. More
by LINDSO2612
Employees Worked With
Steve Cree
June 03, 2015
Great experience Excellent experience with very professional help. We were on a tight time schedule and they got us in and out with what we wanted very quickly and eff Excellent experience with very professional help. We were on a tight time schedule and they got us in and out with what we wanted very quickly and efficiently. More
by MUSKIHNTR
June 01, 2015
Service for my 2005 Hyundai rear wiper motor The service department was polite and explained what needed to be done besides my rear wiper motor replacement. I felt they were honest with me. My hu The service department was polite and explained what needed to be done besides my rear wiper motor replacement. I felt they were honest with me. My husband is in hospice and unable to help me take care of the car. They gave me a car to use while mine was being serviced. The girls at the desk were very nice to me but I'm afraid I did not get their names. All the people I came in contact with were respectful. More
by Carshar
May 31, 2015
Service review I am very pleased with the service department at Napleton Hyundai and experience working with Todd Joyce. He was thorough going over the preservice I am very pleased with the service department at Napleton Hyundai and experience working with Todd Joyce. He was thorough going over the preservice process and explaining what was completed afterward. More
by Michaeljl
