Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,604 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,604 reviews
May 14, 2015
GREAT CUSTOMER SERVICE! George made my first car purchase very easy and exciting. I never felt pressured or felt like I was being taken advantage of. He was up front, honest, George made my first car purchase very easy and exciting. I never felt pressured or felt like I was being taken advantage of. He was up front, honest, and very personable. In fact, when looking at the vehicle, George pointed out all of the safety ratings that our 2015 Elantra came with . He even took the time to put our old BLACKHAWKS plate frames on the new car. I would recommend George to my family, friends, or even strangers because I know they will be in great hands. Thanks, George! More
by MikeB1988
Employees Worked With
George Charalampous
May 14, 2015
My 4th Hyundai I love it (again)! Came in to look at a used car and walked away with the best car for our needs; a new 2015 Santa Fe! Appreciate the patience Brian I love it (again)! Came in to look at a used car and walked away with the best car for our needs; a new 2015 Santa Fe! Appreciate the patience Brian showed as we worked thru options! More
by TLewis2015
Employees Worked With
May 11, 2015
2015 Sonata Lease Very friendly, informative and responsive dealership. The Salesman Mike Pfauth and Finance manager Zak made the leasing/buying very easy and relaxed. Very friendly, informative and responsive dealership. The Salesman Mike Pfauth and Finance manager Zak made the leasing/buying very easy and relaxed. Would not hesitate to buy another vehicle from the dealership. More
by RB123
Employees Worked With
Mike Pfauth
May 04, 2015
Excellent Service & Customer Care Our car was taken in to Napleton Valley Hyundai for a problem with the ignition switch locking up. I was really impressed with the professional and fr Our car was taken in to Napleton Valley Hyundai for a problem with the ignition switch locking up. I was really impressed with the professional and friendly service that Todd Joyce provided. Hats off to Todd! More
by Satisfied customer
Employees Worked With
Todd Joyce
April 28, 2015
2015 elantra I am so happy with my my purchase! Everyone was so nice and they made the experience really great. I'd definitely recommend working with Brian Anderso I am so happy with my my purchase! Everyone was so nice and they made the experience really great. I'd definitely recommend working with Brian Anderson and Rich Marsili they were both so awesome about getting me the car I wanted. More
by jessicag24
April 23, 2015
AWSOME!!!! I was extremely satisfied with the service I received at Napleton’s Hyundai!! The entire Napleton team was very helpful and extremely nice. My Sal I was extremely satisfied with the service I received at Napleton’s Hyundai!! The entire Napleton team was very helpful and extremely nice. My Salesman, Mark Smith was AWESOME! He was very professional and attentive from our very first meeting. He kept in contact with me through the whole process and followed-up after the sale. He made the entire process painless. I highly recommend that you ask for Mark. Cecilee Griffin More
by CC
April 23, 2015
One of the Best Dealerships!! Derek Urban went above and beyond to get a good deal for me as I was really upside loan wise when I came to them. He made it work and I am very happy Derek Urban went above and beyond to get a good deal for me as I was really upside loan wise when I came to them. He made it work and I am very happy. Also all the staff is very friendly and I'm glad I came to this Dealership, they are simply the best!! :) More
by Dawnski48
Employees Worked With
Tony Derka, Sue Shamsuddin
April 22, 2015
Very good Hyundai valley. They are a good dealership. They have many different vehicles. They also get you done with everything in a good amount of time. Hyundai valley. They are a good dealership. They have many different vehicles. They also get you done with everything in a good amount of time. More
by Vontrell27
Employees Worked With
George Charalampous
April 22, 2015
Great Service I leased a car 3 years ago from the same dealership. I went back for to re-newed my lease. Brandon Miller was my sales rep. He made the transaction ve I leased a car 3 years ago from the same dealership. I went back for to re-newed my lease. Brandon Miller was my sales rep. He made the transaction very easy for me. More
by kevinklau
April 21, 2015
Excellent service! As long as I live in Illinois, I will continue to get my cars from here! There was a particular model I was interested in and it was a manual transmis As long as I live in Illinois, I will continue to get my cars from here! There was a particular model I was interested in and it was a manual transmission... George helped me out and showed me the ropes on how to drive it! Amazing service, the whole process went vary quickly as I was in and out in no time! Literally everyone...EVERYONE in the building that I dealt with had a sense of humor and were great to interact with! Thanks Guys! If you're not buying from Napleton's Valley Hyundai.... you're not doing car buying right! More
by Tblom44
Employees Worked With
George Charalampous
