Napleton's Valley Hyundai

Very Satisfied. I was very happy after I received a service at Napleton's Valley Hyundai becasuse they were very kind and professional. The waiting room was awesome. I was very happy after I received a service at Napleton's Valley Hyundai becasuse they were very kind and professional. The waiting room was awesome. More

Professionalism and Experienmce Service Department My wife and I are on our 2nd. Hyundai Santa Fe and fully expect our 3rd. from Napleton's located in Naperville. Buying a car can be and is stressful, My wife and I are on our 2nd. Hyundai Santa Fe and fully expect our 3rd. from Napleton's located in Naperville. Buying a car can be and is stressful, but I found purchasing a car here to be an experience that knowing the support for maintenance after the sale to be the main reason for coming back. I have the pleasure of talking to everyone in the Service Department that I came across. I found all to be courtesy and helpful regardless my needs. I would like to point out one person in particular that I have gotten to know over the years who made servicing my car easy and workable around my personal and business schedule, Mr. Tony Derka. When a need arises to bring in my car he responds immediately and insures when I arrive that my visit is quick and easy. He keeps me informed as to the progress of the maintenance either as a customer sitting in the new waiting area or calling me as I drive around in a loaner that Tony has arranged for me. As a Real Estate agent, my ability to respond to my customers is foremost in my mind when I leave my car it gives me a good feeling that Tony cares as well. To date, when I am promised my car it has always been accurate with no surprises. My wife and I feel strongly that Napleton's has treats us as part of their family. Tony makes sure when we leave that he is a phone call away. Our hats off to Napleton's, employees, and Tony!! Kudos to all. Mike & Kathy Pagnano More

Servicing of Vehicle I needed recommended service on my vehicle and Tony was my Advisor. He greeted me right away and went over all services that were needed. He also expl I needed recommended service on my vehicle and Tony was my Advisor. He greeted me right away and went over all services that were needed. He also explained what was going to be done, how long it would take and then recommend other services that I may need. Tony was the type of person I would like to have working for me. He listened very well and made sure of my needs. Napleton's Hyundai is lucky to have Tony in their service department. I give Tony 5 stars. Thanks Tony. More

SERVICE VISIT I took my car in for regular maintenance. Todd Joyce, the service rep, was professional, courteous, and very helpful. I waited in the new waiting room I took my car in for regular maintenance. Todd Joyce, the service rep, was professional, courteous, and very helpful. I waited in the new waiting room, which was beautiful. My waiting time was short and the service was completed to my full satisfaction. Overall it was an excellent experience. More

My Second Hyundai....Another Great Experience I loved my first Hyundai so much I upgraded to another one (same location). My salesman Brian Anderson, was great. He understood exactly what I was lo I loved my first Hyundai so much I upgraded to another one (same location). My salesman Brian Anderson, was great. He understood exactly what I was looking for as well as my budget. The whole process was painless. The staff members were so kind. I absolutely recommend this dealership and the Hyundai brand. More

Greatest Customer Service! Thank you Goran!! I was in the market for a car for 3 months and ultimately ended up purchasing from Napleton's Valley Hyundai. I visited every dealership from Aurora t I was in the market for a car for 3 months and ultimately ended up purchasing from Napleton's Valley Hyundai. I visited every dealership from Aurora to Schaumburg and kept coming back here because of the great customer service experience I had with Goran. It paid off because I found the perfect car for me! Goran was so helpful and great about following up on my search without being too pushy, and worked so hard to find a vehicle that would fit my very specific wants and needs. I could not be happier with the customer service I have received here and the great deal I got on my car. I have since had to bring my car back to the service center for maintenance, and that experience was a breeze too! After my wonderful experience with Napleton's Valley Hyundai and Goran, I know I will never go anywhere else when I am in the market for a vehicle! More

My First Hyundai and a Pleasurable Experience I always dreaded the car buying experience and the pressures and haggling games they would play. Our sales guy, Jim Christopherson, was friendly, kno I always dreaded the car buying experience and the pressures and haggling games they would play. Our sales guy, Jim Christopherson, was friendly, knowledgeable and focused on meeting my needs. He didn't try to push something I didn't want and worked it out so that I left with a better deal than I was anticipating. Love the car, love the dealer. More

Outstanding Dealer with exceptional sales staff! I just purchased my 8 Hyundai and 4th Sonata. The best Sonata I've owned so far. This is the second car I've purchased from Boris. He is outstandin I just purchased my 8 Hyundai and 4th Sonata. The best Sonata I've owned so far. This is the second car I've purchased from Boris. He is outstanding!!! No pressure only the right answers and only when asked. He has always been nothing but helpful and I can always count on him to go above and beyond. The guy never wastes your time just gets everything done as you ask. Never tries to upsell only provides facts and helpful suggestions on my purchases. I really like what you've done with the facility over the last year. The staff made me welcome from the time I hit the door. Keep up the excellent work there is no doubt I will recommend Napleton to everyone and will be looking for Boris when I return! More

A LEAP OF FAITH I found my dream car on the internet, 1300 mi away! I called and Sue Shamsuddin helped me so much, along with George Charalampous as well. I never tho I found my dream car on the internet, 1300 mi away! I called and Sue Shamsuddin helped me so much, along with George Charalampous as well. I never thought I would purchase a car without seeing it first-They made me feel comfortable with the whole process. I THANK THEM AND WOULD DO IT AGAIN!! More

2015 Hyundai Sonata Two weeks after the purchase I realize the passenger door handle wasn't working correctly and the passenger seat was showing the foam under the cover Two weeks after the purchase I realize the passenger door handle wasn't working correctly and the passenger seat was showing the foam under the cover of the seat. They told me the seat fabric is normal, all of the Sonata's that I saw don't have this showing. I contacted my salesman straight away, had service check the car out, Greg in service ordered a new handle, and then found it wasn't the handle, it was a defective part under the dashboard, we left the car in for service. My salesman got a loaner car for me right away, they said it was going to take a while to find the problem, so they kept the car over night. The next day the car was fixed, all good there. I made a comment over and over to keep my car clean in and out. On the passenger side top of the dashboard there were scratches and marks, not sure how the mechanic did this, I just know this was the area where they had to remove the part from. Being the top of the dashboard is a rubber like substance, it will have these marks for the duration of the time I own the car and hope the passenger seat doesn't get worse looking. I contacted Steve my salesman right away, he and a porter tried to fix the issue concerning the dashboard, but could not, this is a new car, and now to me there is no new car feeling. I do trust service with their work, I just wish that they were a bit more careful with taking car of the interior of the car. Steve Cree did offer to have the interior shop correct the marks on the dashboard. I will take him up on that. More