Napleton's Valley Hyundai

So Great! I would highly recommend this dealership! Tony Derka always is fantastic with my car and keeps it running in great condition whether it's a repair job I would highly recommend this dealership! Tony Derka always is fantastic with my car and keeps it running in great condition whether it's a repair job or maintenance. I'm always treated by Tony and all the staff at Napleton Valley Hyundai with respect and courtesy. Your work is done completely and done well and in a timely manner. The pricing is very fair and there's never an up sell.They're an honest place to do business. I trust Tony and Napleton Valley Hyundai and will continue to be a very satisfied customer. I'm very happy I found them! Thank you Tony & Napleton! More

awesome sales person Mike is very honest,give good prices, will work very hard with you to get what you truly want to drive away with. Mike is a wonderful man for the comp Mike is very honest,give good prices, will work very hard with you to get what you truly want to drive away with. Mike is a wonderful man for the company I have been with him for 20 years and I have brought my last three cars from Mike. Mike gave me excellent advice with finding the right car suitable for me and my family,this man is awesome I would and have told all my friends and family about Mike to come get a car from him and some of them were very successful in riding a brand new car thanks to my great salesman Mike. Thanks for everything More

Best dealer experience of my life!!!!!!!!!!!!!!!!!! It was an absolute pleasure purchasing this Hyundai Tucson for my wife. This was the most hassle free car purchase I have ever made in my life. From p It was an absolute pleasure purchasing this Hyundai Tucson for my wife. This was the most hassle free car purchase I have ever made in my life. From previous experience I have grown accustom to haggling with car salesman and their managers. There was one of that whatsoever!! I met with Brandon, told him what vehicle my wife was interested in. Within minutes literally I met with Sean, got an excellent price, finance rate and the deal was done. Unbelievable!!!!!!!!!!!!!!! Thank you guys for the most unintimidating major purchase I have ever had. It was also a pleasure working with Fran doing the final paper work to close this purchase out. Thank you Napleton's Valley Hyundai, Reco Huggins More

Easy transaction along with a very knowledgable salesman Overall experience was great!! Brittany called us to inquire as to what we were looking for. Called me back as she promised and within the timeframe Overall experience was great!! Brittany called us to inquire as to what we were looking for. Called me back as she promised and within the timeframe stated. Went into the dealer and worked with Jim Christopherson who was absolutely exceptional. Went above/beyond to ensure we understood the vehicle and get us acquainted with its features, etc... Then off to the finance office were we dealt with France, whom was a pleasure as well. Very personable and made us feel very comfortable. I will certainly do business with Napleton again and refer anyone looking to purchase. More

Excellent lease deal Returned our 2012 Elantra at the end of our current lease. Not sure if we wanted another Elantra or the bigger Sonata. Brandon showed us the new Sonat Returned our 2012 Elantra at the end of our current lease. Not sure if we wanted another Elantra or the bigger Sonata. Brandon showed us the new Sonata and we decided to go with that model. The base model was nice, but we didn't care for the color. Brandon was able to get us a color we liked with more options, yet kept the lease payment very affordable. He showed us all the features and made sure we understood how to operate them. The financing went smoothly and we were out the door in only 2 1/2 hours. Bob Jackson and Sean McKane were very friendly and treated us well. We would definitely recommend Napleton Hyundai to anyone looking for a great deal. More

Jordan Kabronav was excellent! We were looking for a specific 2013 used Hyundai Sonata Hybrid. Due to scarcity of these cars, we drove over 200 niles to purchase here. I called an We were looking for a specific 2013 used Hyundai Sonata Hybrid. Due to scarcity of these cars, we drove over 200 niles to purchase here. I called and spoke to the sales manager Deb. Upon arrival she assigned Jordan Kabranov to us. Jordan was perfect. Did a great job of setting us up for a test drive of the car we had identified online. He also suggested a lower mileage, higher trim line car that was traded in the day before, which we ended up buying. Both Jordan and Francine Champassak, who handled documentation and closing did excellent jobs. MOST importantly, they both listened to our needs and wants and responded accordingly. I highly recommend that you ask for Jordan. More

First new car in 18 years We haven't bought a car in over 15 years and were determined to get a great deal. Our salesperson worked with the GM James Douvas and the manager Sean We haven't bought a car in over 15 years and were determined to get a great deal. Our salesperson worked with the GM James Douvas and the manager Sean McKane and made sure we got what we came for. The GM James was great to work with, you could tell he valued our business. Our test drive with Bryce was brief (only about 2 miles) but he answered the majority of the questions we had and the rest later in the day. We are very happy with our new car and will be back in another 18 years. More

Great Service Everybody was easy to work with. Great staff. James Douvas was a character he made me laugh. Boris was very patient and help me get the best deal. Everybody was easy to work with. Great staff. James Douvas was a character he made me laugh. Boris was very patient and help me get the best deal. More

Perfect Hyundai Experience at Napleton's Valley Hyundai Everyone we worked with from George our Sales Person to James Douvas the GM and Sean his Sales Manager where SUPER friendly, helpful and very efficien Everyone we worked with from George our Sales Person to James Douvas the GM and Sean his Sales Manager where SUPER friendly, helpful and very efficient. They all worked together as A TEAM, especially James Douvas who worked out everything. George also gaves us thorough review of the car and was particularly helpful and patient helping us register online for Bluelink. And....we left with a full tank of gas! Never purchased a car with such ease! A+++ More

Beware of this Dealership's General Manager, Jim Douvas I worked in the automotive industry for several years (over 8 year ago) and in doing so have worked with many dealerships and seen the good, the bad, I worked in the automotive industry for several years (over 8 year ago) and in doing so have worked with many dealerships and seen the good, the bad, and the ugly in terms of how dealerships operate from a customer service, pricing, financial, etc. perspective. That being said, the way the General Manager, Jim Douvas treated my husband in the negotiation of a car deal shows that the management of this dealership belongs in the bad and ugly category of doing business. I feel compelled to briefly relay that experience since this dealership tries to sell itself on its outstanding customer service. To make a long story short, I found a certified car at the dealership we were interested in spoke to Brittany, I'm guessing an Internet sales rep, who referred me over to George, the salesman, who had me take the car for a test drive, explained the features, etc. Towards the end of that visit, he introduced me to Sean, the Sales Manager. Sean showed a willingness to make a deal and told us to contact him if we were interested in the vehicle. This was a pleasant interaction, no issues with George or Sean. The next day, my husband calls to talk to Sean to discuss pricing because if they could tentatively get in the same ballpark, we'd all come in later that evening to finalize and sign a deal on the car. My husband asked for Sean, but gets Jim on the phone, who doesn't immediately identify himself as the GM. Jim insists my husband can talk to him about pricing and when my husband gave him a number, Jim said okay, but come in tonight and you have to drive the vehicle first. We knew Jim wasn't saying a firm yes to this offer, but this suggested that they'd likely agree to a deal close to this figure. That evening after work, my husband, two small children and I drove out to the dealership. I ended up staying in the car the whole time because my year old son was asleep in his car seat and we didn't want to disturb him if the dealership was going to waste our time in terms of what deal could be worked out. My husband test drove the certified car with Jordan, another salesman, and took our 3 year in with him. Jim offered to make a deal at the price we offered if they decertified the car or for $800 more with the certification. My husband counter the offer with keeping the car certified and Jim said they had no more room to move on the deal. My husband consulted me in the car and we initially decided to pass on the car. This was at about 8pm at night by the time we left. After about 5 minutes into our drive home, we decided that we could swing one of the options Jim gave us and so we turned around and went back to the dealership. When my husband went in and told Jim we had reconsidered and would take the deal that night, but we just wanted to fill out whatever minimal paperwork and give whatever deposit was need to lock it in and we'd take delivery later (since our children were at the end of their limit by this point), Jim told my husband, "Jordan has already left for the day, and I took a deposit on that car 11 minutes ago, so it's no longer available. Keep in mind, we hadn't even been out the dealership more than 5 minutes and it was 8pm on a weeknight. Of course, my husband walked out... and guess who he saw? Jordan.... who was just coming in from moving a car. Jordan asked if we came back to do the deal on the car to which my husband replied, "Jim told me you went home already... and yeah, I was going to buy the car, but Jim said you took a deposit on it 11 minutes ago." Jordan of course stood there looking puzzled. Trust me, any general manager at a dealership that handles customers in this type of manner is not a place you want to do business with. Despite the sales staff, George, Jordan, and Brittany being courteous and professional, a dealership is only as trustworthy as its top management. If Jim no longer wanted to honor the prior price offered, he just had to say, that price was void upon us having walked out the door originally. He thought it made more sense to lie and stop his sales staff from getting sale instead. As a funny aside, the dealership has been leaving messages every day for my husband and I asking about how our appointment went. This review is the feedback they requested. Needless to say, we purchased a car elsewhere. More