Napleton's Valley Hyundai

Perfect Hyundai Experience at Napleton's Valley Hyundai Everyone we worked with from George our Sales Person to James Douvas the GM and Sean his Sales Manager where SUPER friendly, helpful and very efficien Everyone we worked with from George our Sales Person to James Douvas the GM and Sean his Sales Manager where SUPER friendly, helpful and very efficient. They all worked together as A TEAM, especially James Douvas who worked out everything. George also gaves us thorough review of the car and was particularly helpful and patient helping us register online for Bluelink. And....we left with a full tank of gas! Never purchased a car with such ease! A+++ More

Beware of this Dealership's General Manager, Jim Douvas I worked in the automotive industry for several years (over 8 year ago) and in doing so have worked with many dealerships and seen the good, the bad, I worked in the automotive industry for several years (over 8 year ago) and in doing so have worked with many dealerships and seen the good, the bad, and the ugly in terms of how dealerships operate from a customer service, pricing, financial, etc. perspective. That being said, the way the General Manager, Jim Douvas treated my husband in the negotiation of a car deal shows that the management of this dealership belongs in the bad and ugly category of doing business. I feel compelled to briefly relay that experience since this dealership tries to sell itself on its outstanding customer service. To make a long story short, I found a certified car at the dealership we were interested in spoke to Brittany, I'm guessing an Internet sales rep, who referred me over to George, the salesman, who had me take the car for a test drive, explained the features, etc. Towards the end of that visit, he introduced me to Sean, the Sales Manager. Sean showed a willingness to make a deal and told us to contact him if we were interested in the vehicle. This was a pleasant interaction, no issues with George or Sean. The next day, my husband calls to talk to Sean to discuss pricing because if they could tentatively get in the same ballpark, we'd all come in later that evening to finalize and sign a deal on the car. My husband asked for Sean, but gets Jim on the phone, who doesn't immediately identify himself as the GM. Jim insists my husband can talk to him about pricing and when my husband gave him a number, Jim said okay, but come in tonight and you have to drive the vehicle first. We knew Jim wasn't saying a firm yes to this offer, but this suggested that they'd likely agree to a deal close to this figure. That evening after work, my husband, two small children and I drove out to the dealership. I ended up staying in the car the whole time because my year old son was asleep in his car seat and we didn't want to disturb him if the dealership was going to waste our time in terms of what deal could be worked out. My husband test drove the certified car with Jordan, another salesman, and took our 3 year in with him. Jim offered to make a deal at the price we offered if they decertified the car or for $800 more with the certification. My husband counter the offer with keeping the car certified and Jim said they had no more room to move on the deal. My husband consulted me in the car and we initially decided to pass on the car. This was at about 8pm at night by the time we left. After about 5 minutes into our drive home, we decided that we could swing one of the options Jim gave us and so we turned around and went back to the dealership. When my husband went in and told Jim we had reconsidered and would take the deal that night, but we just wanted to fill out whatever minimal paperwork and give whatever deposit was need to lock it in and we'd take delivery later (since our children were at the end of their limit by this point), Jim told my husband, "Jordan has already left for the day, and I took a deposit on that car 11 minutes ago, so it's no longer available. Keep in mind, we hadn't even been out the dealership more than 5 minutes and it was 8pm on a weeknight. Of course, my husband walked out... and guess who he saw? Jordan.... who was just coming in from moving a car. Jordan asked if we came back to do the deal on the car to which my husband replied, "Jim told me you went home already... and yeah, I was going to buy the car, but Jim said you took a deposit on it 11 minutes ago." Jordan of course stood there looking puzzled. Trust me, any general manager at a dealership that handles customers in this type of manner is not a place you want to do business with. Despite the sales staff, George, Jordan, and Brittany being courteous and professional, a dealership is only as trustworthy as its top management. If Jim no longer wanted to honor the prior price offered, he just had to say, that price was void upon us having walked out the door originally. He thought it made more sense to lie and stop his sales staff from getting sale instead. As a funny aside, the dealership has been leaving messages every day for my husband and I asking about how our appointment went. This review is the feedback they requested. Needless to say, we purchased a car elsewhere. More

2012 Hyundai Elantra I didn't have a lot of time and arrived at the dealership 15 minutes before opening. I was met by Brandon even before his start time. He was ready to I didn't have a lot of time and arrived at the dealership 15 minutes before opening. I was met by Brandon even before his start time. He was ready to go. I test drove a 2012 Elantra and let him know I had a trade. After the test drive, I told Brandon that I didn't have much time. He quickly introduced me to Sean who worked up the numbers within 10 minutes. We figured out the numbers and they prepared the car. I was out of there in 1 hour 15 min in total. They really wanted my business and bent over backward to get it. I appreciated that. More

Waiting for the follow up and resolve my issue After submite the review, the dealer finnally communicate with me to resvole the issue. Sending couple of the emials, they agree to refund to me. Howe After submite the review, the dealer finnally communicate with me to resvole the issue. Sending couple of the emials, they agree to refund to me. However, i am still waiting for refund to be delivered. Maintenece question not been reponsed and title is not received yet. Hope the dealer could reponse as soon as possible. More

Great experience! Purchased my truck with ease! Thank you for a pleasant purchase! I will be back for a new Hyundai for my mother. Thank you again Brandon! Purchased my truck with ease! Thank you for a pleasant purchase! I will be back for a new Hyundai for my mother. Thank you again Brandon! More

Best Prices Around I spent months researching cars online until I finally came found my 2013 Hyundai Accent. George is a great salesman and gets right to the point. I di I spent months researching cars online until I finally came found my 2013 Hyundai Accent. George is a great salesman and gets right to the point. I didn't have to sit there for hours while he went "back and forth" with his manager (this was the experience that I got at another dealership) nor did he try to sell me something that I didn't want. He is also very knowledgeable and didn't have to consult anyone on the questions that I had about the car (again, noting my experience at the another dealership). Overall, it was a great, quick experience and I love my new car. The price still amazes me, especially for a pre-certified vehicle AND it came with great all weather tires! Thank you so much!!! More

Go Hyundai! Had a great experience at Napleton's Valley Hyundai. My salesman Goran was very knowledgable. With his help and a great price I got I couldn't be an Had a great experience at Napleton's Valley Hyundai. My salesman Goran was very knowledgable. With his help and a great price I got I couldn't be any happier with my 2015 sonata! I will recommend this dealer to everyone I know. Thanks again guys! More

Great Service Approval process fast and easy with great customer service. A variety of cars to choose from. I would recommend it for first time buyers like me. Approval process fast and easy with great customer service. A variety of cars to choose from. I would recommend it for first time buyers like me. More

New Car Purchase I recently visited Napelton Hyundai to explore new car options. I first met George Charalampous as I entered the dealership. He made a great first imp I recently visited Napelton Hyundai to explore new car options. I first met George Charalampous as I entered the dealership. He made a great first impression and quickly made me feel comfortable and assisted me as I discussed my interests in a new car purchase. He was straightforward and accommodating and a few hours later I drove off the lot with a beautiful new car. I am happy with the overall service I received from George and his colleagues. I love my new car and the amazing options and technology it provides! More

trade in I've been struggling to trade in my bmw X3. And I went to many car dealership and only napleton valley Hyundai is the only one who can help me and giv I've been struggling to trade in my bmw X3. And I went to many car dealership and only napleton valley Hyundai is the only one who can help me and give me a good deal with trading in my car. More