Napleton's Valley Hyundai

New Car Purchase I recently purchased a new 2015 Elantra Sport with the help of George Charalampous. I couldn't have been happier with the quality of service. The en I recently purchased a new 2015 Elantra Sport with the help of George Charalampous. I couldn't have been happier with the quality of service. The entire process was smooth and efficient as I felt that George provided all of the necessary information that I needed in order to make my decision as well as kept things moving during a busy day. Even though I had already done my research on the car, George still provided valuable detail and information that I had not thought of and was thankful for. Experiences like these is why I have trusted this dealership for for my new car purchases and service needs. More

Mistreated Customer My husband and I came into this dealership after having multiple phone calls throughout the day with the BDC Manage, Sunainna Shamsuddin. During the My husband and I came into this dealership after having multiple phone calls throughout the day with the BDC Manage, Sunainna Shamsuddin. During the course of these conversations we came to an agreed upon price. I called back several times to absolutely make sure that we all were in agreement. I told her I was disabled and would be coming in with 3 little kids after my husband got home from work. I told her we would buy the car that day. I was told by Su to come in and speak to the GM, James Douvas, because he is the one who gave the OK for the price and would help us out. I then called James and left a message for him to call me back so I could confirm all this. Su called back in lieu of James and again assured me that the price was agreed upon for the model we wanted. When we arrived with our 3 little kids in tow, the old bait and switch game began. Jimmy, the GM, passed us off to a salesman who then tried to tell us the price we agreed upon was for a different model. I assured him it was not. He then came back with Su's notes and agreed with me. Next he disappeared for about 10 minutes. Jimmy then came over and told us he had listened to tapes of my conversations with Su (I was never notified I was being recorded) and that I asked for a different model. When I told him that he was mistaken, he turned his back on my husband and myself and summarily dismissed us. Just walked away mid sentence. We left with our mouths hanging open in shock wondering what had just happened. At which point I went back in to speak with James. I was the only customer in the place and he pretended not to see me. When I did get his attention, I asked him to call Su so we could get to the bottom of this. He told me he couldn't because she was at the Mosque. Then I asked him to play the tapes of the phone calls out loud so we could both hear the conversations. He refused and told me he doesn't have to do business with someone who questions him. It is his right to deny to sell my a car. He was so rude and loud. Yelling at me in front of all the salesmen. I left the place in tears because I have never been treated like this in my entire life! The ironic part is that we needed a car that day. Planned to buy a car that day. Wanted it all agreed upon ahead of time because we had our 3 little kids with us. We only called this dealership because we wanted to give our local dealership the business. And this is what happens! So we left this dealership and drove to the next dealership where we proceeded to buy the car at the agreed upon price. No haggles. No games. Just wrote up the paperwork and we were on our way with the car. I will tell everyone I can about the poor experience I had at this dealership. Consider yourself warned! Stay away! More

Service department is terrible! Sales person Mike Gaddy was friendly and helpful. I liked the car and the price was fair (not great, but fair). Service Department was TERRIBLE. Sales person Mike Gaddy was friendly and helpful. I liked the car and the price was fair (not great, but fair). Service Department was TERRIBLE. Bought a used Genesis Coupe for almost $20k and noticed it had a cracked bumper from what looked like a fender-bender. The service & sales manager both agreed they would completely fix the damage. It has now been 1-month and I still don't have the car. I have been back to the dealership 3 TIMES after receiving a phone call that the car is ready only to notice the same damage still there (this last time there was even a new scratch that Bob Jackson - sales manager - agreed was not there before.). At this point, it has been a month, several hours of commute back/forth and still no car. They told me today that 'hopefully' within the next week.... What a nightmare... PS - To show appreciation for my many wasted hours and heartburn, they offered ONE free oil change.... However, after reading the reviews for their oil changes on YELP, I think I'll pass... More

Jim C a GREAT SALES CONSULTANT I was looking for over a month for a new Hyundai. Had gone to 3 dealerships and finally bought from Jim C at Napleton Valley. He was GREAT to work wit I was looking for over a month for a new Hyundai. Had gone to 3 dealerships and finally bought from Jim C at Napleton Valley. He was GREAT to work with A+++. More

Had fun buying a car For the first time in my life I enjoyed buying a car. Jon David my sales person greeted me and my wife right away, he asked us the right questions and For the first time in my life I enjoyed buying a car. Jon David my sales person greeted me and my wife right away, he asked us the right questions and landed us on the perfect car. 2014 brand new Elantra!!! I highly recommend buying the car, but if you are going to buy any car I recommend buying it from Jon David. The man with two first names is not only "handsome" -according to my wife...but the guy is full of energy, he"s witty, and funnier then most comedians I've seen. That being said he has a true passion for sales and providing excellent customer service. Your hard work and dedication is what provoked me to write this review. More

Hyundai Sonata 2015 Jim was great to work with - he made the process of buying a car easy and non-stressful. I appreciate the amount of time he spent with me and his hon Jim was great to work with - he made the process of buying a car easy and non-stressful. I appreciate the amount of time he spent with me and his honesty. More

Sweet deal! I love, love my new Hyundai, it drives beautifully and it is so comfortable! Thank you Goran for your patience and for finding a perfect deal for my b I love, love my new Hyundai, it drives beautifully and it is so comfortable! Thank you Goran for your patience and for finding a perfect deal for my budget. I will be back any time I need a car! Great experience, great costumer service! Thumbs up! More

First Lease Experience I've purchased 2 vehicles from this dealership. This time I went in to lease. I worked with Steve Cree-good guy, pleasure to work with. All went smo I've purchased 2 vehicles from this dealership. This time I went in to lease. I worked with Steve Cree-good guy, pleasure to work with. All went smoothly until I changed my mind on the extra insurance policies. I wanted to cancel them. (it's so easy to add the policy but they make it so very difficult to cancel) After numerous attempts to cancel my policies , I went to Finance Manager, Derek Urban. Derek did what I asked in less than 10 minutes. He went above and beyond what I asked to make me happy. He is courteous and respectable. I will go back to this dealership and refer my friends to this dealership because of DEREK URBAN! More

Purchased a 2014 Hyundai Elantra....VERY HAPPY!!!!!!! I purchased a 2014 Hyundai Elantra from this dealership. I was impressed with the whole experience, but especially with the service given by Jordan. I purchased a 2014 Hyundai Elantra from this dealership. I was impressed with the whole experience, but especially with the service given by Jordan. He was extremely personable, informative, genuine, and pleasant to deal with. I really appreciate the no-pressure approach, while still offering a great deal for a car I am very excited to own. I would definitely recommend this dealer to anyone looking for a new car. More

Fantastic Experience My buying experience at Napleton Hyundai was fantastic. The whole process was seamless and smooth. It is going to be amazing when the construction i My buying experience at Napleton Hyundai was fantastic. The whole process was seamless and smooth. It is going to be amazing when the construction is completed on the dealership. I look forward to going back for a future vehicle and for the free car washes! More