Napleton's Valley Hyundai

Seamless Experience with Garrett and Derek Garrett Goldstein, our Sales Executive (best intern ever) provided the best experience purchasing a car ever!!! If you need assistance or looking for Garrett Goldstein, our Sales Executive (best intern ever) provided the best experience purchasing a car ever!!! If you need assistance or looking for someone who cares about you first and then your purchase decision second---Garrett is your man! Garrett not only paid close attention to our needs, he is a great listener without being aggressive in his approach. He greeted us with a warm welcome and a friendly, professional personality that carried all the way through the post-sale. Plus, he is very knowledgeable about the cars in general and the Hyundai product line. Coming out of a BMW he was able to speak to the nuances of what I am accustomed to and point out features in new Tucson that mattered to me. Garrett personalized my car purchase experience and made it fun without any stress or worry from start to finish. He also introduced me to Derek Urban, the finance wizard who took great care of us. I say "US" now because of my experience with both of them and my new found knowledge of Hyundai products---I encouraged my husband to purchase the Sante Fe the next day. We have a Mr. and Mrs, Hyundai in our family and love the everything about the cars. Even our boys and French bulldog are loving the ride and of course all the digital technology. We feel like this was one of best, reliable, safest, hip and value for our investment. Thank you Garrett and Derek for your excellent care in serving us---keep up the great work in serving and providing an excellent customer experience for everyone you touch! More

Worth the drive! I was assisting my elderly father-in-law purchase a Sonata Sport and we drove about 35 miles to Napleton. Initially we worked with Jon David who prov I was assisting my elderly father-in-law purchase a Sonata Sport and we drove about 35 miles to Napleton. Initially we worked with Jon David who provided the price quote and a test drive but was out of town when we purchased. George Charalampous handled the final sale and closing transaction. I was very impressed with George's knowledge and patience in going over all the numbers etc. We did have a little hiccup on the trade in value but the General Manager agreed to honor his prior quote and we closed. George spent at least 30 minutes going over the features with my father in law to make sure he understood everything -- it was appreciated. Additionally, he offered to meet him at his house to help with some of the tech featured! More

Ran out of gas during test drive Let me preface my review with this - We went to Napleton fully expecting to buy a Tucson. I had a pre-approved 'Blank Check' from Capital One and a wr Let me preface my review with this - We went to Napleton fully expecting to buy a Tucson. I had a pre-approved 'Blank Check' from Capital One and a written offer from CarMax for my car to use as a bargaining chip. We were going to buy... from Napleton... that day. Our experience from start to finish was poor. From the minute we arrived to the minute we left, our experience was not what we had expected. Upon arrival we were confused on where to park our car; parking seemed limited during construction. Understandably so, the dealership is in the process of renovating. I'm sure it will look nice when it's done, but in the mean time the dealership had that old time, grungy, shady dealership vibe to it. Stained office chairs, over cologned sales people, the works. Prior to our visit and for the week leading up, I had traded many e-mails as well as a call or two with Krystal. Let me share this first - Krystal was fantastic. Anyone at the dealership reading this, Krystal is not at fault for my poor review of your services. Krystal had pulled listings for two 2015 Red Tucsons, one AWD and one FWD. Both were well within my price range and both were great looking cars. We had set a time of 11:00 am on Saturday to talk about the cars; I fully expected to buy that day. I did share with her that we could very well be early and she explained that it was ok - she would have the cars ready for us. When we arrived we were greeted by Jordan. He went back to look for Krystal and came back a few minutes later explaining that she was off today and that she only worked in the internet department; that she didn't sell cars. I was confused and frustrated because I had a dialog established already with someone and felt I was starting over. On top of that, why would she had set an appointment and shared that she would meet with us that day to only be off. This was my first sense that something was up and that the person we were now speaking to was off a bit in character. I dismissed the change in sales person and went along with the process; I was still very excited to see the car that we were interested in. Jordan took us out to the lot.... to the very back of the lot... where he had to use the panic buttons for both cars to locate them. So, if you knew we were coming in and we were already set to look at two cars wouldn't it be best to have a porter bring them up while my wife and I are inside perhaps grabbing coffee or a water bottle? Presentation, folks. A lost opportunity (one of many). By the way, having a porter drive the car up is common practice at most dealers. In addition to having to walk to the back of the lot helping Jordan find the cars, both cars were filthy on the outside. Another lost opportunity - you want me to spend 20+ thousand on a car and I can't even see what it looks like in its prime? Really? This shouldn't be an issue and should be a programmed habit to do for all scheduled appointments - even if they're early. Test drive time! Ok, so we're still excited, slightly annoyed, but excited. This is the moment of truth to see if we really like this car or if it will let us down when it comes to feel and mechanics. Wait, where's Jordan...? Oh, he's not coming with? Ok - that's strange. So we're supposed to learn about the suspension, acceleration, ABS, traction control, media features, etc... all on our own? Do we instead read the manual in the car? Yes, he gave us a quick run down in the lot, but other than that he seemed to be more interested in giving us our space. Great, no problem, I guess. I would have preferred him to ask if we wanted him to come with. I shouldn't have to ask - this is HIS sales presentation. The Tucson is an awesome car, but at the end of the day it's just a machine. SELL ME THE CAR. So we talk about where we want to go - down 59 to 75th and back up Ogden. Quick but with a legal ability to hit close to highway speed on 75th. We reach 75th and Ogden to find that the low gas light just came on. You read that right... we're running out of gas. Granted, the critical thinker will come back and say, 'You still have at least 20-30 miles to go before you run out'. Yes, you're right. BUT this is a test drive and we wanted to go a bit further than just down the road. Shouldn't the dealer at least throw a few gallons in for a scheduled test drive and appointment? You would think... but apparently Napleton doesn't. We stopped and threw a few bucks in and went back. At this point we were disappointed in the service so far with Hyundai and decided that we would look at our back up car. Too many lost opportunities by Napleton to impress us. To them, it's a unit to move. To me, it's a car payment for 5 years that I need to commit to and a car that will keep my family safe. I still have no clue about any of the safety features of the Tucson aside from what I read online. Did Jordan know that I have a 3 year old? Did he even ask? Perhaps if he had, I would have learned more about child seat tie downs and safety features like crumple zones, curtain airbags, ABS, etc. NOPE! Not a word on safety. I guess I just have to assume that it's a safe car. My value of presentation is higher; theirs is substantially lower. Here's the kicker. I received a voice mail from Krystal later in the day checking in on how the visit went. I thought she didn't work on Saturdays, Jordan? Way to be honest with your customer (up). You started the conversation off with a lie and never recovered. My brother recently bought a Honda from your sister dealership and said great things about Napleton. We came in expecting a similar experience and were severely disappointed. Napleton, you lost us by poor sales training of your staff, lack of presentation skills, absolutely zero preparation and no opportunities to discuss the car during a test ride. You let $25k-$35k walk right out the door. It was literally yours to lose. Lost Opportunities - Sales Agent allegedly lied about another employee being off. I use allegedly because I don't know what was going on... frankly, I don't care anymore. - Sales Agent couldn't think to have the porters wash and throw a few gallons in the car before we test drove it... or even have them drive it up for us. - Sales Agent was so passive in his sales approach and confident that the car would sell itself that he didn't come along for the test drive to point out features. - How about some hospitality and offer some coffee or water, etc. Make us feel welcomed. Not a difficult concept. - RAN OUT OF GAS ON A TEST DRIVE!!! We ended up buying a CX-5 from Continental Mazda three hours later for 5k more which was still well within our budget. Why did we pick the CX-5? It wasn't just the car that we were sold on... it was the presentation. Our sales agent at Continental told us EVERYTHING about the car, had the porters wash it, gas it and drive it up. He asked about our needs and why we wanted certain features, he took time to get to know us and capitalized in a non-aggressive manner but welcome manner regarding features and mechanics during the test drive. He let the car sell itself but assisted in explaining why things worked a certain way and how they are a benefit. Hyundai has a killer warranty and well priced cars. You guys at Napleton have the ability to do better if your management team put in some effort and trained you appropriately. I've hired hundreds of sales individuals in the past. I'm not gloating. I've had my fair share of poor sales hires. This isn't a situation of poor hiring; it's a situation in poor training. The sales training and approach at Hyundai while on site, was sub par. Your management team is to blame. Thanks for reading the wall of words. Hopefully your experience at Napleton is better. We won't go back. An update that's important. We had such a bad experience at Napleton that we chose not to even consider them for our second purchase less than 1 month after our first. We purchased two Mazda's from Continental Mazda in Naperville. The service at Napleton was so bad that they lost out on roughly 50k in vehicle sales. Let that sink in. BTW - not a single word from them either - they don't care to comment on terrible performance. More

Terrible Customer Service But you get your trade back The most terrible car buying experience I ever had and I lease or purchase a vehicle about every 3 years. New vehicle was delivered with a scratched The most terrible car buying experience I ever had and I lease or purchase a vehicle about every 3 years. New vehicle was delivered with a scratched bumper which they agreed to fix. But after taking the vehicle in for service it took them a week before they could get it fixed. The bad thing was that I had to keep calling for an update since no one from service would call me back. They kept promising that it would be done by a certain time since I only had this new vehicle to enjoy for a day. I went to complain to the general manager James Douvas who was very rude and did not want to waste his time talking to me about my problem. He just said why don’t you just take your trade back and went back to try and sell vehicles. Instead of trying to fix something he made it worst. I live in the area and my neighbors are now aware of how bad this dealership is. More

Great Experience and great deal Worked with George and Sean, they were very patient and easy to deal with. The price was great. Nice experience overall. I would recommend Napleton' Worked with George and Sean, they were very patient and easy to deal with. The price was great. Nice experience overall. I would recommend Napleton's Valley Hyundai to anyone in a market for a Hyundai. Thanks George and Sean. Barbara More

Great deal from a great dealer I did a lot of research online before settling on a Santa Fe Sport. Having previously purchased a Sonata from this dealership, it was a no brainer to I did a lot of research online before settling on a Santa Fe Sport. Having previously purchased a Sonata from this dealership, it was a no brainer to go there again. I got a quote online from their web site, a good deal. Brandon Miller got us in and out in less than two hours with the new car. A very pleasant experience, which is not always the case when buying a new car. Very satisfied with this dealership. More

Great Service I am from TX and I went here with out an appointment. This place is under remodeling. When I walked into service floor I saw around 5 of the service I am from TX and I went here with out an appointment. This place is under remodeling. When I walked into service floor I saw around 5 of the service reps. Two were with no customers. There was no welcome or even a hi from anyone for like 5 minutes. I was disappointed. Ine of them was looking at google maps. Jim C was with the customer, and he came and asked me if I have an appointment. I told him no, but he said no problem at all. He was very professional and explained the issues in the car. Prioritized the issues for me as well. He was able to get it done prior to the committed time. I am very happy to come back here. Jim will be my service rep in IL. Thank you so much Jim. Other reps - if you are not busy or even with the the customer please just si me and say hi. Thanks More

Great service worked with Jim and he quickly took care of me and got me a loaner as we believed it would take through Monday until the work was done. I got my car worked with Jim and he quickly took care of me and got me a loaner as we believed it would take through Monday until the work was done. I got my car back the same day. Did all the work extremely quickly and efficiently and was very friendly during the process! More

Awesome experience George was pleasant and knowledgeable. He didn't try to over sell me! He was focused on providing me the right car for my needs. George was pleasant and knowledgeable. He didn't try to over sell me! He was focused on providing me the right car for my needs. More

Happy Experience I was very happy with my experience, everything was done on time. Jim Caulton was very nice and knowledgeable with my questions. Thank you so much. I was very happy with my experience, everything was done on time. Jim Caulton was very nice and knowledgeable with my questions. Thank you so much. More