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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
November 17, 2022
Customer service is disappointing. Leasing a Genesis GV70 and hoped for white glove treatment since this is their luxury line but service and care have been lacking. Had regular mainte Leasing a Genesis GV70 and hoped for white glove treatment since this is their luxury line but service and care have been lacking. Had regular maintenance completed twice now and both times the computer wasn’t reset so I continue to drive with a message telling me to reset this setting. The hood on this car shakes and they had the car for several days on multiple occasions to try and repair (which wasn’t resolved and still shakes but would rather deal with it than bring it back to them). Upon picking up my car, front passenger seat was reclined all the way down and garbage in the front seat, as if someone was napping or hanging out in there for longer than necessary. And lastly, my valet appointment mysteriously disappeared on their end so I had to call them and reset up the appt over the phone since online system wasn’t dependable. So disappointed and can’t wait for lease and service to be over. Attention to detail is not there. More
by LydH
Employees Worked With
Service Team
November 17, 2022
Napleton Valley Hyundai is the place to go when you are in your feelings because you have car trouble. My service advisor, John Pearson, was pleasant, knowledgeable, and very informative regarding service in your feelings because you have car trouble. My service advisor, John Pearson, was pleasant, knowledgeable, and very informative regarding services that were required. He also let me know if I needed anything or had any further questions after service was completed he was just a call away. Excellent service! More
by My ride
Employees Worked With
John Pearson
November 06, 2022
Brought my 19 Santa Fe in for quick oil change with an appointment, John was able to get me in and out in a hour. He also let me know about their current tire sale, and to consider a set of tires before appointment, John was able to get me in and out in a hour. He also let me know about their current tire sale, and to consider a set of tires before winter. I let John order me the tires I wanted and I am getting them installed in two weeks. Great service More
by Johnpearsonii
Employees Worked With
John Pearson
October 20, 2022
Alex and Adam were my service tech, just brought the car had to bring it back for Engine light came . They keep it for 4days so they said all loaners where out so they told be the would rent a car from He had to bring it back for Engine light came . They keep it for 4days so they said all loaners where out so they told be the would rent a car from Hertz no cost to me. Well got a car from Hertz and they said Napleton’s Valley Hyundai denied cost of rental.. Nice job. Yes i brought the extra insurance. So now i have a charge on my card card for the whole cost of the rental. More
by Me
Employees Worked With
Alex and Adam
October 16, 2022
Luke is an excellent young up and coming salesperson. It surprised me the most how knowledgeable he was about the vehicle I bought. I know nothing about hybrids and he talked me through it all. Everyone It surprised me the most how knowledgeable he was about the vehicle I bought. I know nothing about hybrids and he talked me through it all. Everyone is nice, fair and willing to work with you. More
by Joey
Employees Worked With
Luke
