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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
September 05, 2022
I have been buying cars from the same person for 12 years now. Jordans attention to detail and excellence is one of the main reasons I continue to come back. now. Jordans attention to detail and excellence is one of the main reasons I continue to come back. More
by al77zzz
Employees Worked With
August 30, 2022
Joe Williams was crazy AMAZING! I can’t believe how simple he made this process! There was no fluff! No drama! Just exceptional service! And I got a GREAT deal! I can’t believe how simple he made this process! There was no fluff! No drama! Just exceptional service! And I got a GREAT deal! More
by BTaylor
Employees Worked With
Joe Williams
August 30, 2022
Terrible service department. Two HOURS for a simple oil change with an appointment noted as customer "waiting". Probably because they don't even do the oil change on site, they s Two HOURS for a simple oil change with an appointment noted as customer "waiting". Probably because they don't even do the oil change on site, they send it somewhere else. Place was practically empty and they take the car somewhere else for the oil change? I'm sure somebody got promoted for that brainless idea. Way too many admin people acting busy with too few technicians. More
by CH
Employees Worked With
service dpartment
August 27, 2022
Great experience! The dealership was very fair and transparent. I will definitely be going back for our next vehicle. The dealership was very fair and transparent. I will definitely be going back for our next vehicle. More
by MrKristofer
August 27, 2022
Dion Allen helped me get in to exactly what I was looking for I have been with h the Hyundai for 6 years and I will high recommend Ogden in Naperville Hyundai dealership for I have been with h the Hyundai for 6 years and I will high recommend Ogden in Naperville Hyundai dealership More
by Ikeab
Employees Worked With
Dion Allen
August 23, 2022
Thank You Again Eddie For the outstanding service you always give me when I come in . Eddie keeps me informed Thur out my service and always makes sure all the recalls and updates are completed . I have always give me when I come in . Eddie keeps me informed Thur out my service and always makes sure all the recalls and updates are completed . I have dealt with many service advisers in my days Eddie is by far the best I have ever had the pleasure of dealing with and the ONLY one I ever go to along with the rest of my family . Between my family members we have 6 Hyundais and YES Eddie takes care of us all . absolutely the BEST . I’ll see if I can’t get you a raise or at least a Bonus . Thanks again Eddie see you next week with my other car More
by J page
Employees Worked With
Eddie Dumas
August 19, 2022
Jason Jacob did an excellent job in arranging service of my vehicle’s power steering which is having noice on bearing. Jason always keep me in loop regarding the progress of my repairs. Thank you Jason and my vehicle’s power steering which is having noice on bearing. Jason always keep me in loop regarding the progress of my repairs. Thank you Jason and glad Hyundai had such a professional staff and great services. More
by Anthony Chan
Employees Worked With
Jason Jacob
