Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,603 reviews
July 16, 2022
Always courteous. If the service you need is a time consuming fix, they offer a ride home or to the nearby mall. Always snacks and water available if you choose to wai If the service you need is a time consuming fix, they offer a ride home or to the nearby mall. Always snacks and water available if you choose to wait. I like that they always check the car over and give you advice on what may need doing. More
by Tousinot
Employees Worked With
July 15, 2022
Napleton’s Valley Hyundai will give you the professional experience you expect in a car dealership. Customer service representatives are helpful, knowledgeable and friendly, especially Mr. Dennis Sheahan an experience you expect in a car dealership. Customer service representatives are helpful, knowledgeable and friendly, especially Mr. Dennis Sheahan and the Service General Manager Dan. Thank you for the one of a kind Hyundai experience. Maria Fontana More
by mfontana0912
Employees Worked With
Dennis Sheahan
July 14, 2022
Buyer be ware! !! They had one price for the car on there web page and a $2500 increase in "packages" on a used car. If you are going to add of the useless stuff to !! They had one price for the car on there web page and a $2500 increase in "packages" on a used car. If you are going to add of the useless stuff to the car (lojack, pant protection, ect...) at least be honest enough to list the actual price that you want for the car. I never talked to the same person twice. Each time it was someone different. The first time that I called about the car I was on hold for twenty minutes. Way to many red flags with the dealer. Go somewhere else. They will rip you off. More
by jtd5
Employees Worked With
Claire Princell, Leslie, Aldo Rodriguez
July 09, 2022
Very professional yet family friendly. This is my go to dealership for all my vehicles. This is my go to dealership for all my vehicles. More
by Jkopeck25
Employees Worked With
July 09, 2022
Joe Williams was great to work with! He made it an ease to buy a car and was extremely helpful/knowledgeable. Overall a really great experience and I highly recommend! Look for Joe! He made it an ease to buy a car and was extremely helpful/knowledgeable. Overall a really great experience and I highly recommend! Look for Joe! More
by mjbojak89
Employees Worked With
Joe Williams
July 08, 2022
Jose Serrano was so helpful with the entire process, making it so quick and easy for me!! He was so sweet and patient with me. I appreciate how professional and knowledgeable he is. Jose was able to ans making it so quick and easy for me!! He was so sweet and patient with me. I appreciate how professional and knowledgeable he is. Jose was able to answer all of my questions and concerns. I definitely recommend him as your Sales Consultant!! More
by Mayela Caroline
Employees Worked With
Jose Serrano
July 07, 2022
Great follow up. Feel like more than just a customer here. I hope my job keeps me local for a long time because I don't want to go to another dealer. Feel like more than just a customer here. I hope my job keeps me local for a long time because I don't want to go to another dealer. More
by James
Employees Worked With
Selina
July 07, 2022
Selina was knowledgeable, honest and not pushy. We had been to another Hyundai dealership & no one helped us. We were attended to but not smothered, and we have the information we need to make a bi We had been to another Hyundai dealership & no one helped us. We were attended to but not smothered, and we have the information we need to make a big decision. More
by alexis t.
Employees Worked With
Selina Espinal
