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Napleton's Valley Hyundai
Aurora, IL
2,608 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,608 reviews
April 18, 2024
Service advisor, Eddie, was prompt in addressing the oil consumption issue my 2018 Sonata was facing. After all the tests engine replacement was approved and replaced. Loaner car was provided when the car w consumption issue my 2018 Sonata was facing. After all the tests engine replacement was approved and replaced. Loaner car was provided when the car was in the shop. I was happy with the experience and working with Eddie. More
by Venkata Singampalli
Employees Worked With
Service department, Edwin Dumas
April 15, 2024
Comfortable waiting area! Car was done right at the time I was told it would be - a little early, even. Car was done right at the time I was told it would be - a little early, even. More
by PENANDPAGE
March 24, 2024
Faiz Mira was very helpful and knowledgeable. He took time for all questions. Actually everyone at the dealership was awesome. He took time for all questions. Actually everyone at the dealership was awesome. More
by kommrt
Employees Worked With
March 20, 2024
Fair, courteous, respectful of our time. Well pleased with the offer made to buy our car. Well pleased with the offer made to buy our car. More
by Nestor
Employees Worked With
March 19, 2024
Dealership is just a place to house the cars, it's the dealers that make the buying experience. And Andy was far and away the best dealer I had ever dealt with. And the only guy I will buy from again. dealers that make the buying experience. And Andy was far and away the best dealer I had ever dealt with. And the only guy I will buy from again. More
by Doomedtitan
Employees Worked With
March 15, 2024
My “low tire” sensor went on for my rear passenger tire. I went to Napleton’s Valley Service in Aurora and I was told that the tire had sidewall damage and was NOT repairable. The Service Rep told me repl I went to Napleton’s Valley Service in Aurora and I was told that the tire had sidewall damage and was NOT repairable. The Service Rep told me replacing the tire would cost about $380. Since they did not have the tire I needed I asked that they just put air in to get me home and I would call when I was ready to order the tire I they said I needed. Upon returning home I decided to get the damage verified. I was blown away when the technician at the tire repair shop came back with my keys and said the tire was repaired! I DID NOT need a new tire . They removed a nail & screw and plugged the punctures that were NOT NEAR the sidewall. I believe that Napleton’s Valley Hyundai assumed that as a senior, female they had an “easy mark!” Once your integrity is lost, you also lose me as a customer!! Be forewarned!! More
by pilipowski@sbcglobal.net
Employees Worked With
Service Department
March 07, 2024
Derek in service is the best person to see and handle you cars and your own personal concerns on your visits.Been going there since 2019 and seen service writers come and go so I hope he remains our main man cars and your own personal concerns on your visits.Been going there since 2019 and seen service writers come and go so I hope he remains our main man at the service counter forever.Thanks,Derek for all your help.Good luck and wishes in the future. More
by Grumpy1946
Employees Worked With
Everyone we knew there are gone.
