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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
March 20, 2024
Fair, courteous, respectful of our time. Well pleased with the offer made to buy our car. Well pleased with the offer made to buy our car. More
by Nestor
Employees Worked With
March 19, 2024
Dealership is just a place to house the cars, it's the dealers that make the buying experience. And Andy was far and away the best dealer I had ever dealt with. And the only guy I will buy from again. dealers that make the buying experience. And Andy was far and away the best dealer I had ever dealt with. And the only guy I will buy from again. More
by Doomedtitan
Employees Worked With
March 15, 2024
My “low tire” sensor went on for my rear passenger tire. I went to Napleton’s Valley Service in Aurora and I was told that the tire had sidewall damage and was NOT repairable. The Service Rep told me repl I went to Napleton’s Valley Service in Aurora and I was told that the tire had sidewall damage and was NOT repairable. The Service Rep told me replacing the tire would cost about $380. Since they did not have the tire I needed I asked that they just put air in to get me home and I would call when I was ready to order the tire I they said I needed. Upon returning home I decided to get the damage verified. I was blown away when the technician at the tire repair shop came back with my keys and said the tire was repaired! I DID NOT need a new tire . They removed a nail & screw and plugged the punctures that were NOT NEAR the sidewall. I believe that Napleton’s Valley Hyundai assumed that as a senior, female they had an “easy mark!” Once your integrity is lost, you also lose me as a customer!! Be forewarned!! More
by pilipowski@sbcglobal.net
Employees Worked With
Service Department
March 07, 2024
Derek in service is the best person to see and handle you cars and your own personal concerns on your visits.Been going there since 2019 and seen service writers come and go so I hope he remains our main man cars and your own personal concerns on your visits.Been going there since 2019 and seen service writers come and go so I hope he remains our main man at the service counter forever.Thanks,Derek for all your help.Good luck and wishes in the future. More
by Grumpy1946
Employees Worked With
Everyone we knew there are gone.
February 23, 2024
We had a fantastic experience. Joe Williams did an amazing job once again. We went there once to get my daughters first car, and his service was terrific, but we went back for a tr Joe Williams did an amazing job once again. We went there once to get my daughters first car, and his service was terrific, but we went back for a trade in and a new car, and he hit it out of the park once again. He gave her a good deal and got everything worked out, and she drove home in a brand new car. His service is impeccable and I would recommend him to anyone and everyone. In the future, I hope to go back to see Joe for any other needs. Deb in finance once again did a phenomenal job getting things done, making sure our needs were met in the financing and payment stages. More
by bartelsbville
February 20, 2024
Ryan H was absolutely amazing! Very knowledgeable, very patient and professional. Made it a very pleasant and enjoyable experience! Would definitely recommend Ryan to anyone looki Very knowledgeable, very patient and professional. Made it a very pleasant and enjoyable experience! Would definitely recommend Ryan to anyone looking for a car! More
by aubreybaumet
Employees Worked With
February 14, 2024
Great experience! Darek Kordes was very helpful! He made the service process quick & seamless, and he explained everything clearly about the service findings. Thank y Darek Kordes was very helpful! He made the service process quick & seamless, and he explained everything clearly about the service findings. Thank you! More
by Norah
Employees Worked With
Darek Kordes
February 07, 2024
I waited awhile before checking on my car. I felt Tom explained everything so clearly, respectfully,and very professional. He had already checked into a rental because my car couldn't be drive I felt Tom explained everything so clearly, respectfully,and very professional. He had already checked into a rental because my car couldn't be driven. Rebekah was so detail on all the paperwork she had to do. I felt very special being taken care of by them. The technician found I Also needed another serious part that could be repaired at the same time. I'm very grateful for this team of people. Great dervice. More
by wolsked
Employees Worked With
Tom as service writer, Rebekah helped me get a rental thru my warranty
