Napleton's Valley Hyundai

I am completely frustrated with Napleton's Valley Hyundai. The sales process was poorly executed, leaving me feeling like I was taken advantage of and rushed through the process. I have reached out Hyundai. The sales process was poorly executed, leaving me feeling like I was taken advantage of and rushed through the process. I have reached out to the dealership 4 times trying to get account information and an address for making monthly payments from their Finance department. No one was ever available to take my call and none of my messages were returned. I then contacted customer service at Hyundai Finance USA however, they could not help me nor accept my payment because they have yet to receive anything from the dealership regarding my lease. I was instructed to return to the dealership and ask them to process my lease in order to create my account and make payment. I don't feel that anyone should have to jump through this many hoops or beg a business to process a sale and accept payment. This is my first and last experience as a Hyundai customer. More

The sales specialist Selena was outstanding! Very personable who took the time to make sure my experience awesome. I would highly recommend this dealership. A+ personable who took the time to make sure my experience awesome. I would highly recommend this dealership. A+ More

The Very Best experience EVER purchasing a car. My sales representative JOE WILLIAMS is the best. He was professional, kind, honest, patient and the list goes on! 10,000 stars would not be enough to award representative JOE WILLIAMS is the best. He was professional, kind, honest, patient and the list goes on! 10,000 stars would not be enough to award him! Thank you JOE WILLIAMS for restore my faith in the whole car buying experience! y'all More

I am shopping for a 2021 Santa Fe and am working with Jocelyn Duarte who has been extremely helpful and accommodating. Looking forward to closing a deal with her on this vehicle very soon. Jocelyn Duarte who has been extremely helpful and accommodating. Looking forward to closing a deal with her on this vehicle very soon. More

I wish I could give zero stars. I can't get support after purchasing a vehicle. I can't explain how frustrating and inadequate this dealer is. purchasing a vehicle. I can't explain how frustrating and inadequate this dealer is. More

Had a mostly pleasant experience. Sales Rep, Pavel Dimitrov was fantastic and courteous. The only issue, was the add stated that the vehicle was Certified Pre-owned, but that was not the case as expla Dimitrov was fantastic and courteous. The only issue, was the add stated that the vehicle was Certified Pre-owned, but that was not the case as explained by the finance dept and sales mgr. I took issue with the misleading ad and we worked out a satisfactory agreement. Hopefully they will proof read the 3party ads before submitting. More

Had a great Experience at Napletons Valley staff were great and Goran is a great salesman very knowledgeable answered all of my questions in detail cant be happier great and Goran is a great salesman very knowledgeable answered all of my questions in detail cant be happier More

I just purchased a brand new 2021 vehicle! Joe Williams was amazing throughout this process!!! I’ve never had such a stress free car buying experience until I worked with Joe Williams. He was detailed, hel was amazing throughout this process!!! I’ve never had such a stress free car buying experience until I worked with Joe Williams. He was detailed, helpful and very experienced. I highly recommend Joe Williams!! More

I just had the best car buying experience EVER!!! I just bought a 2021 and I had the best salesman EVER!!! Look y’all his name is Joe Williams and he will get you the best deal EVER!!! I promise you, Joe ca bought a 2021 and I had the best salesman EVER!!! Look y’all his name is Joe Williams and he will get you the best deal EVER!!! I promise you, Joe can help you drive out like a boss!!! More

I had a couple of car concerns come about after my initial purchase. My sales consultant Joe Williams had repeatedly emphasized prior to the sale that if I ever had any questions or concerns to contac initial purchase. My sales consultant Joe Williams had repeatedly emphasized prior to the sale that if I ever had any questions or concerns to contact him, and let’s just say he’s a man of his word! I contacted Joe and within a moments notice he followed up with me and addressed my concerns. He even had the GM Al reach out to me again personally within minutes to make sure things were resolved accordingly. As I said before Joe, Al and Napletons is unmatched!! Joe moved swiftly and efficiently taking matters into his own hands as promised to make sure I would not be left with any further issues/concerns. I couldn’t be more pleased and utterly thrilled with the outcome. It’s clear since the first interaction integrity is of the utmost importance to Joe and for that I’m grateful! I would also like to thank Deb in finance for being a blessing too!! Let’s just say she will move mountains to make sure you are satisfied with everything and well informed. As always, thanks for everything Joe, Al, and Deb!! :) More