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Napleton's Valley Hyundai
Aurora, IL
2,608 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,608 reviews
February 11, 2021
Recently purchased a 2017 Tuscon from here and it was such a pleasant experience. I didn’t think I was going to be leaving with a car that day but couldn’t pass down such an awesome opportunity they prov such a pleasant experience. I didn’t think I was going to be leaving with a car that day but couldn’t pass down such an awesome opportunity they provided me with. I highly recommend Goran, he assisted me in financing my car. He was extremely knowledgeable, kind, and got me the car and deal I was looking for. Excellent customer service provided by all of the staff here, especially the sales manager Jason. They definitely go above and beyond to make sure you’re happy. They even provide delicious refreshments and really make you feel comfortable. If you’re looking for a new, or used quality car for a good price then I would definitely recommend this dealership. More
by FelicityLeigh
Employees Worked With
Goran Milidrag
February 10, 2021
From start to finish this was a great and pleasurable experience. From the moment my family and I walked in, it was great. Joseph Williams did an amazing job identifying my families needs and getting us experience. From the moment my family and I walked in, it was great. Joseph Williams did an amazing job identifying my families needs and getting us the best deal. Checked every detail of the vehicle. Couldn’t ask for better service. More
by Moorecornelius
Employees Worked With
Joe Williams
February 03, 2021
I purchased my new 2021 Santa Fe from Jordan Kabranov and have only positive things to say about him and the dealership.If you are in the market for a Hyundai you own it to yourself to go see Jordan. have only positive things to say about him and the dealership.If you are in the market for a Hyundai you own it to yourself to go see Jordan. More
by diamond.pink000
Employees Worked With
February 02, 2021
Beware! of Napleton’s!! The most unprofessional, shady, unethical, and disorganized car buying experience! EVER!! Stephanie Long is a very inexperienced Sales representative that took direction from an ego unethical, and disorganized car buying experience! EVER!! Stephanie Long is a very inexperienced Sales representative that took direction from an egotistical Sales Manager, Jason Anderson. I waited over two and half hours for Finance with Debra. No one returns phone calls especially if there is an issue. I would rate Demetri, Jason Andersen’s manager, a ZERO if given the opportunity to rate him. He’s a typical narcissistic Sales Manager that doesn’t care about the customer, but rather his Bottom Line. More
by Napletonbeware
Employees Worked With
Stephanie Long, Jason Anderson, Demetri Kanetas
January 24, 2021
Goran is a great salesman. Very professional and no pressures. He found me a car that I love that was within my budget and actually a terrific deal and buy. I feel he went over and beyond for me, the b pressures. He found me a car that I love that was within my budget and actually a terrific deal and buy. I feel he went over and beyond for me, the best car sales man I've come across after being to many other dealers. He is honest and it comes across through his words but most of all his actions. Thank you Goran!!! More
by Happygirl
Employees Worked With
Goran Milidrag
January 22, 2021
I was really impressed with Julian and all of the questions that he answered- because I had many! He went out of his way to look for the type of vehicle that I wanted, accommodated me according to m questions that he answered- because I had many! He went out of his way to look for the type of vehicle that I wanted, accommodated me according to my condition, and was very very helpful in making the choice. I would highly recommend him to anyone buying a vehicle! More
by Anonymous
Employees Worked With
Julian Lozano
January 22, 2021
José is the best!!! From the time he greeted me to the time we said bye, total respect and enthusiasm. He knew my situation was tough but that did not let him stop him. He pushed and made it happen on my time we said bye, total respect and enthusiasm. He knew my situation was tough but that did not let him stop him. He pushed and made it happen on my new 21 sonata. I highly recommend you work with Jose when you come here. Knowledgeable, respectful, and hard worker. He helped myself and another customer at the same time and I felt I got all of his attention. This gentleman definitely impressed me and will come back for my upgrade with him only. More
by Mnewman89
Employees Worked With
José serrano
January 16, 2021
Goran did a great job showing us Hyundai cars. He was very knowledgeable and made sure all of our questions were answers. Love our new car and we will recommend him to friends and family. very knowledgeable and made sure all of our questions were answers. Love our new car and we will recommend him to friends and family. More
by Baz
Employees Worked With
Goran Milidrag
January 15, 2021
I had one of the most wonderful car buying experiences. Joe Williams was courteous, friendly, knowledgeable and very professional. Great customer service and attention offered. Joe Williams was courteous, friendly, knowledgeable and very professional. Great customer service and attention offered. More
by msdedra1
Employees Worked With
Joe Williams
