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Napleton's Valley Hyundai

Aurora, IL

4.6
2,608 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,608 reviews

January 12, 2021

Selina was wonderful and very helpful in the process of buying our new car. We were able to find the model and trim off the car we were shopping for. More

by hC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selina Espinal
Jan 14, 2021 -

Napleton's Valley Hyundai responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

January 11, 2021

Joe Williams is an exceptional salesperson I believe a job should fit like a glove in a hand and that's what you get from Joe a job that fits I will recommend him to family members and Friends More

by runaround4719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Jan 13, 2021 -

Napleton's Valley Hyundai responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels.

December 31, 2020

Joe Williams was excellent and helped me get a great deal. I highly recommend you coming and see Joe to get you a great deal. More

by Goodthing310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Jan 04, 2021 -

Napleton's Valley Hyundai responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

December 29, 2020

Salesman Joe Williams was knowledgeable, friendly and went above and beyond to get a deal that could work for me. Great experience would recommend to a friend! More

by sdhelwig
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Dec 30, 2020 -

Napleton's Valley Hyundai responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

December 28, 2020

We went there looking at the Palisade Limited and had the wonderful pleasure of working with Stephanie Long. She was professional and knowledgeable and a pleasure to work with. She is a ‘No Pressure’ sales p More

by Scott B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Long
Dec 30, 2020 -

Napleton's Valley Hyundai responded

Hello Scott, thanks for sharing your recent service experience with us. It is great to hear our staff member Stephanie was knowledgeable and pleasant to work with. We hope you continue to choose us for all your automotive needs! Take care!

December 28, 2020

I have been a new car customer of Hyundai since 2000. I have purchased 3 Elantras and a Santa Fe, and all my sales experiences have all been good. The problem I have is with the poor service approach Nap More

by Well served
Customer Service
Recommend Dealer
No
Employees Worked With
Dion Allen
Dec 30, 2020 -

Napleton's Valley Hyundai responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 851-2500 and we will do our best to make this better.

December 22, 2020

I haven’t purchased a new car in many years and I was apprehensive about coming into a dealership. From the minute I walked in the door, Joe Williams exceeded my expectations. He was patient, knowledgeab More

by jerome.harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Williams
Dec 28, 2020 -

Napleton's Valley Hyundai responded

Jerome, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

December 20, 2020

Joe Williams at Napleton’s valley Hyundai just made my Christmas very special with a new car. He has excellent customer service if your looking for a new car I would definitely recommend him. More

by Grego_414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Dec 28, 2020 -

Napleton's Valley Hyundai responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!

December 19, 2020

Napleton’s Valley Hyundai prides itself on giving you the no hassle/pressure experience. They want to treat you like family. Goran achieves this experience with his customers to highest degree. He is persona More

by GebbieCoffee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Dec 28, 2020 -

Napleton's Valley Hyundai responded

Gebbie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

December 19, 2020

Just purchased a 2020 Sonata from Yousef and Adrian and had the absolute best experience I’ve ever had at a dealer. They went above and beyond to make the best deal for me and help me get out of a crappy s More

by yellowsonata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Parenti, Yousef Hasan
Dec 28, 2020 -

Napleton's Valley Hyundai responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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