Napleton's Valley Hyundai

I have been a new car customer of Hyundai since 2000. I have purchased 3 Elantras and a Santa Fe, and all my sales experiences have all been good. The problem I have is with the poor service approach Nap have purchased 3 Elantras and a Santa Fe, and all my sales experiences have all been good. The problem I have is with the poor service approach Napleton has taken. I brought a car in for service recently, and I was forced to about wait 1/2 an hour outside in my car while service associates did little to move the line of cars dropped off before mine. Shortly after my wife made the appointment for service last week, she got a call from someone at Napleton who advised there was a special oil change and tire rotation offered for $49.00. When I mentioned this to the Service Associate, he had no idea what I was talking about and thought it might be a coupon. It was no coupon, it was an offer made on the phone by someone at Napleton. When she called back to speak with someone about the offer, the phone essentially rang off the hook with no answer. On her second call, she asked to speak with the service department. The service associate said he knew nothing of the the deal. They said she should speak with someone else...who would that be, I wonder, because they did not refer her, they just said you'll need to talk to someone else. Dropping a car for service should be quick and easy, but your people take a cavalier attitude toward the convenience of their customers. It is fortunate Hyundai makes a good product that rarely needs service (in my experience), but when service is needed, I think I will go elsewhere. More

We went there looking at the Palisade Limited and had the wonderful pleasure of working with Stephanie Long. She was professional and knowledgeable and a pleasure to work with. She is a ‘No Pressure’ sales p wonderful pleasure of working with Stephanie Long. She was professional and knowledgeable and a pleasure to work with. She is a ‘No Pressure’ sales professional and expedited our purchase quickly and painlessly. If you’re looking for a Hyundai stop by Napleton and ask for Stephanie. More

I haven’t purchased a new car in many years and I was apprehensive about coming into a dealership. From the minute I walked in the door, Joe Williams exceeded my expectations. He was patient, knowledgeab apprehensive about coming into a dealership. From the minute I walked in the door, Joe Williams exceeded my expectations. He was patient, knowledgeable, and I immediately trusted his guidance. He was able to get me financed with better terms than I expected for the exact car that I had been shopping for. I love my car and I know that the experience could not have been better. Joe is one of a kind! More

Joe Williams at Napleton’s valley Hyundai just made my Christmas very special with a new car. He has excellent customer service if your looking for a new car I would definitely recommend him. Christmas very special with a new car. He has excellent customer service if your looking for a new car I would definitely recommend him. More

Napleton’s Valley Hyundai prides itself on giving you the no hassle/pressure experience. They want to treat you like family. Goran achieves this experience with his customers to highest degree. He is persona no hassle/pressure experience. They want to treat you like family. Goran achieves this experience with his customers to highest degree. He is personable, wise, willing to listen, great at problem solving and supporting his customers in any way he can. My family and I have been working with Goran for years and have leased or bought at least 8 different Hyundai’s from him. He truly is family and will do everything he can for you. Thank you Goran, you truly are the best! More

Just purchased a 2020 Sonata from Yousef and Adrian and had the absolute best experience I’ve ever had at a dealer. They went above and beyond to make the best deal for me and help me get out of a crappy s had the absolute best experience I’ve ever had at a dealer. They went above and beyond to make the best deal for me and help me get out of a crappy situation. Bryan in their finance department was excellent as well, and made it a point to explain everything in terms that made sense and didn’t pressure me into any extraneous add-one. This is my third car bought from this dealership and I can honestly say they have the best sales team in the area. No pressure, just honest human interaction without the runs around. I will be buying from them for years to come. More

My husband and I came to Napletons to purchase a new vehicle for myself and were approached by Mr. Joe Williams, and we have been so impressed by him! Joe Williams has a laid back personality, is very e vehicle for myself and were approached by Mr. Joe Williams, and we have been so impressed by him! Joe Williams has a laid back personality, is very easy to talk with, and did not pressure us into buying but rather took the time to make sure we got exactly what we wanted. I highly recommend going to Joe Williams for your next purchase! More

Me and my wife purchased a new Hyundai Elantra for our son. It's his first car so we were nervous,but Jordan was extremely helpful and nice made the process very easy. son. It's his first car so we were nervous,but Jordan was extremely helpful and nice made the process very easy. More

This is my 6th Hyundai I purchased from Jordan Kabranov and never fails - great service. I also recommend more than a few friends and family as well and they ended with Hyundai’s in their drive ways. and never fails - great service. I also recommend more than a few friends and family as well and they ended with Hyundai’s in their drive ways. More

Matt was super helpful and made the process a lot easier than my first experience at a different dealership. He got me a great deal and I’ll be back next time I’m in the market! than my first experience at a different dealership. He got me a great deal and I’ll be back next time I’m in the market! More