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Napleton's Valley Hyundai
Aurora, IL
2,604 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,604 reviews
May 18, 2020
I recently purchased my Elantra from Napleton Hyundai and Belsie was my sales rep she was very helpful, as a first time buyer I had no idea what to expect and she made the whole process very smooth and I’m s Belsie was my sales rep she was very helpful, as a first time buyer I had no idea what to expect and she made the whole process very smooth and I’m super happy with my new Elantra More
by Jazzy
Employees Worked With
Belsie Solis
May 14, 2020
I bought a car from them 2 weeks ago i was driving and saw that the car flashed low oil i said couldnt be since valley Hyundai told be before i bought it th3ry changed the oil, wiper, checked fluid, and r saw that the car flashed low oil i said couldnt be since valley Hyundai told be before i bought it th3ry changed the oil, wiper, checked fluid, and rotated tires so i get out and lwr the oil settle and checked the dip stick and it had almost nothing car took four qts.The car doesnt leak oil cause its garage kept so i would see if it was leaking. So what happened to the oil in the car??? They dont know ...so when i go there Oli Ponce tells me that we must of done something to the car and starts telling me how good their attorney team is at napleton Valley Hyundai that my only option are take it up with the attorneys or let them top off the oil and leave. I asked to speak to another manager he sent in a sales guy pretending to be a manager (wow i couldn't believe they did that) the whole time there i had it all on camera on my phone the fake manager, their great attorney team and all. So now i have a car making noise because their technicians forgot to add back the oil when they did the oil change but its my fault and at the end of the day im the guy getting taken and paying the bill for their mistakes. Now that im posting this and saw a post of a guy with a blown engine i guess thats where my car is heading More
by Rayray82773
Employees Worked With
May 13, 2020
I had a great experience working with Goran. He truly listened to what I was looking for and addressed all my concerns. I highly recommend him! listened to what I was looking for and addressed all my concerns. I highly recommend him! More
by Amanda I.
Employees Worked With
Oli Ponce, Goran Milidrag
May 12, 2020
Farris was very professional so was Bryan I actually bought my car online and had it shipped to Atlanta car was just like Farris said when it arrived I highly recommend these guys bought my car online and had it shipped to Atlanta car was just like Farris said when it arrived I highly recommend these guys More
by Damebev76
May 11, 2020
Great Experience Purchasing my first car at this dealership could not have been any better. Faris Ihmeidan was very accommodating. He helped me find exactly what I was Purchasing my first car at this dealership could not have been any better. Faris Ihmeidan was very accommodating. He helped me find exactly what I was looking for in a great car. He was very friendly, but also upfront and transparent about the entire process. I would definitely recommend this dealership and Faris as a sales consultant. More
by JustinR95
Employees Worked With
Faris Ihmeidan
May 09, 2020
My experience purchasing a new car at Napleton Valley Hyundai could not have been better. Sales consultant Ben Marlowe was professional, thorough and thoughtful. His attentiveness made for a great experi Hyundai could not have been better. Sales consultant Ben Marlowe was professional, thorough and thoughtful. His attentiveness made for a great experience. General manager Al and finance manager Brian made sure my transaction was handled with easy. I would recommend Valley Hyundai to anyone who asks. More
by Maureen M
May 09, 2020
Delivered on their promise to get me a great rate and into a new Tucson. I appreciate Jose and Olis help with making it a great experience. After going to different dealers, I was not expecting to get an into a new Tucson. I appreciate Jose and Olis help with making it a great experience. After going to different dealers, I was not expecting to get anything. Thank you so much go see my friends Jose and olí. More
by Alexferr88
Employees Worked With
José serrano, olí pones
May 09, 2020
Go Hyundai!! Always a great car buying experience at napletons valley hyundai. Friendly staff, great vehicle selection and the best deals! Keep up the great work g Always a great car buying experience at napletons valley hyundai. Friendly staff, great vehicle selection and the best deals! Keep up the great work guys and we will for sure be back! More
by DiDi
Employees Worked With
Goran Milidrag
May 06, 2020
Our consultant Faris I. Was very helpful. Not only did he not pressure me to decide but he was very honest about fee breakdown. The overall experience was very satisfactory. not pressure me to decide but he was very honest about fee breakdown. The overall experience was very satisfactory. More
by Castro418
Employees Worked With
Faris Ihmeidan
May 04, 2020
Had the best car buying experience here at Napleton Valley Hyundai! Belsie was super nice, informative, and knowledgeable! She made the whole process super quick and smooth. I am super happy with my So Valley Hyundai! Belsie was super nice, informative, and knowledgeable! She made the whole process super quick and smooth. I am super happy with my Sonata & experience here!! More
by Kaitlyn Krom
Employees Worked With
Belsie Solis
