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Napleton's Valley Hyundai
Aurora, IL
2,604 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,604 reviews
April 18, 2020
Jordan was a great sales rep. Gave us a great deal on a new car and a used car. Worked with our financial numbers and got us where we needed to be. Would definitely buy another car from him. new car and a used car. Worked with our financial numbers and got us where we needed to be. Would definitely buy another car from him. More
by mollygabe
Employees Worked With
April 18, 2020
Jordan was very nice and explained everything. He was very patient with me regarding my questions and answered them all. A pleasure to work with very patient with me regarding my questions and answered them all. A pleasure to work with More
by Debbie
Employees Worked With
April 15, 2020
I have bought many cars in my lifetime and I have by far received the best customer service from Nizar. I am happy with my purchase. received the best customer service from Nizar. I am happy with my purchase. More
by Nicolewicherek1
April 11, 2020
Napleton’s valley Hyundai always provides great service. Thanks Goran for always being there and providing a best car buying experience! We’ll be back again in the future that’s for sure! Thanks Goran for always being there and providing a best car buying experience! We’ll be back again in the future that’s for sure! More
by Vc1
Employees Worked With
Goran Milidrag
April 10, 2020
Dealership and Nizar were great. This is my 2nd time coming here to purchase a vehicle because last time the service and attention gave me a reason to come back and felt the exact same and more this tim coming here to purchase a vehicle because last time the service and attention gave me a reason to come back and felt the exact same and more this time. Definitely recommend Nizar to all my friends looking for a new vehicle. More
by thegeneramos
Employees Worked With
Nizar Assria
April 10, 2020
Goran was so nice to reach out to me to check on how my car was holding up since it just passed the 7 year anniversary of when I bought my first car from him. Apparently they have some great deals on the n car was holding up since it just passed the 7 year anniversary of when I bought my first car from him. Apparently they have some great deals on the new 2020s which I was in the market for currently. Great follow up but it’s expected as he has always check in when I have been in for oil changes or service as well keeping Goran & Hyundai top of mind. More
by Nick G
Employees Worked With
Goran Milidrag, Dion Allen
April 10, 2020
Tuve oportunidad de conocer a José. El me ayudó a comprar mi nueva Tucson para mi esposa y yo. Fue muy amable y tiene mucha experiencia. Me gusto mucho que fue bastante honesto y bien claro, nada de juegos. mi nueva Tucson para mi esposa y yo. Fue muy amable y tiene mucha experiencia. Me gusto mucho que fue bastante honesto y bien claro, nada de juegos. Les recomiendo a mi gente latina que se comuniquen con José para que consigan buen servicio al comprar su auto. Gracias a José Serrano. More
by Artorres62
Employees Worked With
Jose Serrano
April 09, 2020
Dion Allen and the entire Napleton Valley Hyundai team were a real pleasure to work with. Dion was very patient with us, and if he didn't have an answer to my question he would find the right Napleton te were a real pleasure to work with. Dion was very patient with us, and if he didn't have an answer to my question he would find the right Napleton team member who did have the answer. Dion really did help us find the car we wanted to purchase, the one that was right for my wife and I. The entire Napleton team made us feel like valued and respected customers. It was our very first visit to Napleton Valley Hyundai. I highly recommend you consider purchasing your next vehicle at Napleton Valley Hyundai. More
by Tony
Employees Worked With
Dion Allen
