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Napleton's Valley Hyundai
Aurora, IL
2,604 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,604 reviews
April 08, 2020
Jordan The person that I made me feel so at home and so welcomed and he told me basically all the things that I need to know about the car and also help me in choosing the right car. Car dealerships need p welcomed and he told me basically all the things that I need to know about the car and also help me in choosing the right car. Car dealerships need people like Jordan you’re very caring he’s not pushy. He gave me the opportunity to take my time and to think of my options. More
by Xmenbasketball
April 04, 2020
Nizar was friendly and open to discuss about client's concerns. Not pressuring. Had ears to hear. Very good experience with him. His manager was also helpful & understanding. Thank you! concerns. Not pressuring. Had ears to hear. Very good experience with him. His manager was also helpful & understanding. Thank you! More
by Sbarico
April 03, 2020
Everyone at napleton was very nice & friendly! This is the second car I’ve purchased at Napleton & Belsie was my sales person! She was really patient & super informative about the vehicles. I’m super happ the second car I’ve purchased at Napleton & Belsie was my sales person! She was really patient & super informative about the vehicles. I’m super happy & excited about my new Elantra! More
by Laura N
Employees Worked With
Belsie Solis
April 03, 2020
Very friendly staff. The whole process was pleasant. Goran did a great job from the time we walked in till we left with our car. We have received multiple calls to make sure everything was Ok. Thank yo Goran did a great job from the time we walked in till we left with our car. We have received multiple calls to make sure everything was Ok. Thank you again. We will be back. More
by Mini
Employees Worked With
Goran Milidrag
April 03, 2020
The customer service is beyond great. Helped immediately and all questions were answered to the fullest extent. I’d recommend Jon Smith great salesman, funny, and extremely helpful. and all questions were answered to the fullest extent. I’d recommend Jon Smith great salesman, funny, and extremely helpful. More
by gideonwmu
Employees Worked With
Jon, Smith
April 01, 2020
I was very pleased working with Jose to find the right vehicle and being courteous and understanding. He made sure his desk was clean and maintained sanitized . I recommend coming to see Jose. Very nice g vehicle and being courteous and understanding. He made sure his desk was clean and maintained sanitized . I recommend coming to see Jose. Very nice gentleman and knowledgeable. Thank you. More
by Sokatan5
Employees Worked With
José serrano
March 31, 2020
I didn’t expect to leave with a new car when I brought my old Hyundai in for an oil change. If it wasn’t for Nizar being so helpful, I’d be leaving in my old car instead of my new Elantra! old Hyundai in for an oil change. If it wasn’t for Nizar being so helpful, I’d be leaving in my old car instead of my new Elantra! More
by Celene
Employees Worked With
Nizar Assria
March 30, 2020
The sales person Nizar is doing the best he can to help his customer. I feel happy doing car shopping today. The dealership overall is friendly. his customer. I feel happy doing car shopping today. The dealership overall is friendly. More
by ken.y.tsui
Employees Worked With
Nizar Assria
March 30, 2020
Great Service, I wasn’t planning on buying today but I’m SOLD! It was very quick and I’m so happy with my purchase! SOLD! It was very quick and I’m so happy with my purchase! More
by Nicolettemontesdeoca
