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Napleton's Valley Hyundai
Aurora, IL
2,604 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,604 reviews
March 28, 2020
Thank you to Dion for his patience in finding me the vehicle that I love so much! You have great customer service and you actually CARE to know what features we want in our vehicle. You definitely went vehicle that I love so much! You have great customer service and you actually CARE to know what features we want in our vehicle. You definitely went FAR n BEYOND with your expertise as a salesman! Ty n God bless. More
by Eolvera68
Employees Worked With
Dion Allen
March 27, 2020
I was recently in to your Hyundai dealership To buy a car, when Goran approach me. He right away greeted me and introduced him self to me He right away knew what I was looking for and showed my options. car, when Goran approach me. He right away greeted me and introduced him self to me He right away knew what I was looking for and showed my options. I thought buying a car was going to be difficult, but he really made it look easy. I was really please with him and the way he Handel him self. He was very patient the whole time and that made me very comfortable. I would definitely come back to see him, so I highly recommend asking for him if you ever need to buy a car. More
by Vladimir.reyes83
Employees Worked With
Goran Milidrag
March 27, 2020
Jordan was great to work with in sales. Found a great car. The managers were decent to deal with and Brian in financing was great. It was an overall great experience. car. The managers were decent to deal with and Brian in financing was great. It was an overall great experience. More
by Csbinz
Employees Worked With
Jordan, Brian
March 27, 2020
Came in to see some options for me. Glad I got to meet Jose who was knowledgeable and courteous. Ish and Jason explained my situation and the best way to get out of it and get into a new Tucson. They also Jose who was knowledgeable and courteous. Ish and Jason explained my situation and the best way to get out of it and get into a new Tucson. They also found Red one that I have always wanted and made it happen for me. Definitely recommend this dealer. More
by Jmccline
March 27, 2020
Nizar was very helpful in making our experience quick and easy, was very knowledgeable about the car, and responsive with our questions and concerns ahead of time as well as while purchasing easy, was very knowledgeable about the car, and responsive with our questions and concerns ahead of time as well as while purchasing More
by swoo
Employees Worked With
Nizar Assria
March 27, 2020
Great service, did a great job at working to get the deal I needed at the price I wanted on an amazing car. Would definitely go back to him again in the future. I needed at the price I wanted on an amazing car. Would definitely go back to him again in the future. More
by mikes2923
Employees Worked With
Nizar Assria
March 27, 2020
Belsie was wonderful to work with! She was very knowledgeable, patient, and I didn’t feel pressured into buying a car; which I really liked! I would definitely recommend you see Belsie for your nex knowledgeable, patient, and I didn’t feel pressured into buying a car; which I really liked! I would definitely recommend you see Belsie for your next vehicle! More
by Xjennae
Employees Worked With
Belsie Solis
March 26, 2020
Dion was a professional in every way. Very good problem solver when the dealership's in house communication was fuzzy. Dion was the employee responsible for my buying a new Elantra when other staff members solver when the dealership's in house communication was fuzzy. Dion was the employee responsible for my buying a new Elantra when other staff members I came in contact with were a disappointment. More
by jkurland62
Employees Worked With
Finance Dept., Dion Allen
March 21, 2020
Kostas and Oli are great sales agents. Excellent service, very kind and outgoing. Make you feel comfortable and happy with your purchase. I will recommend. very kind and outgoing. Make you feel comfortable and happy with your purchase. I will recommend. More
by Jazmín Galicia
Employees Worked With
Kostas Kourpas
