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Napleton's Valley Hyundai
Aurora, IL
2,616 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,616 reviews
February 21, 2020
Everyone at this dealership was so kinda and welcoming. Mike was very helpful with my selection. I definitely will be referring mike to my friends wanting to get a car Mike was very helpful with my selection. I definitely will be referring mike to my friends wanting to get a car More
by Caputogeorgia
Employees Worked With
Other Employees :
Bryan Waggoner , Goran Milidrag, Steve Cree, Nizar Assria, Dion Allen, Kathy G, Mitch Eldefrawy, michael cummings
February 20, 2020
Maxie was great to work with - I let them know what I wanted and my budget and they sent me links w details and lots of pix! The price was right on and the car has everything I wanted — and the manager wanted and my budget and they sent me links w details and lots of pix! The price was right on and the car has everything I wanted — and the manager Rick Cunningham was awesome , helpful knowledgeable and follow up! More
by tcampbell
February 20, 2020
Goran was very helpful throughout the whole process. He was very good at determining what type of car I wanted and was best for me based on my budget. He was very knowledgeable on the car an was able to a was very good at determining what type of car I wanted and was best for me based on my budget. He was very knowledgeable on the car an was able to answer any questions I had. More
by Nikola
Employees Worked With
Goran Milidrag
February 19, 2020
Nizar was extremely knowledgeable, courteous, and patient with our questions. He understood our ultimate goal and made it happen. We will definitely recommend him to friends and family. with our questions. He understood our ultimate goal and made it happen. We will definitely recommend him to friends and family. More
by Charles
Employees Worked With
Nizar Assria
February 18, 2020
Very professional, kind, and considerate. Nizar was quick to find the car I wanted and got things done very quickly. Finance was also very speedy and efficient. to find the car I wanted and got things done very quickly. Finance was also very speedy and efficient. More
by Zareck Barrows
Employees Worked With
Nizar Assria
February 14, 2020
Terrific experience. We had contacted them via text. And had a verbal agreement over telephone with Rick before we walked in. Rick couldn’t be around because of an emergency. That didn’t prevent the who had a verbal agreement over telephone with Rick before we walked in. Rick couldn’t be around because of an emergency. That didn’t prevent the whole process from being very smooth and stress free. Jon Smith was very patient and helped us understand the car. Jason honored the verbal commitment. Done and dusted without any stress. If only all car buying was this simple. More
by rjagadee
Employees Worked With
Jon Smith
February 14, 2020
This dealership is conveniently located close to where i live. Not as spiffy and grand as some of the others on the street, but I'm guessing that is good for keeping overheads low- you might get a better d live. Not as spiffy and grand as some of the others on the street, but I'm guessing that is good for keeping overheads low- you might get a better deal as a result! Bought a new 2020 Hyundai Elantra Eco from here. Ryan Hammonds was the salesman. He was pretty knowledgeable about all the features of the car, and helpful with the whole process. Have also received a couple of follow up calls from Ryan since. Overall quite happy with the dealership experience here. More
by jsrinivas
February 12, 2020
I saw a Kia online that I was very interested in. It was about a 2 hour drive so I was hesitant about the car. I spoke with Nizar over the phone and he made very confident about the car and the dealer. He about a 2 hour drive so I was hesitant about the car. I spoke with Nizar over the phone and he made very confident about the car and the dealer. He was honest with me when describing the car. He made the process very easy and pressure free. Thank you More
by Blackhawk2
Employees Worked With
Other Employees :
Nizar Assria, Keayana Gaona, Derek Urban, Belsie Solis
February 12, 2020
My experience with this dealership was terrific. So friendly and helpful. It was a pleasure working with Ben. His kindness, sincerity and knowledge got me a car I was looking for and at a great deal. friendly and helpful. It was a pleasure working with Ben. His kindness, sincerity and knowledge got me a car I was looking for and at a great deal. I traveled a distance to get there but it was well worth the trip. More
by Ying T
Employees Worked With
Sidney and Brian, Benjamin Marlowe
