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Napleton's Valley Hyundai - Service Center

Aurora, IL

4.3
346 Reviews

346 Reviews of Napleton's Valley Hyundai - Service Center

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May 04, 2022

I brought my car in for a routine oil change and they found a software update for me that I didn't know about. The oil change and update were done quickly and I couldn't be happier with the work. My serv More

by philp1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Gobernatz
May 06, 2022 -

Napleton's Valley Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Valley Hyundai! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 02, 2022

I am happy that I was able to get my car in over a short notice They take good care of my car I will try my next service at Calumet city Because it is close to me More

by Dike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Napleton's Valley Hyundai responded

Hi Dike, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 29, 2022

I've been taking my car back and forth about two years because my car is losing oil and now Hyundai is now doing a legacy test. This is very frustrating but Jason Jacob's is assisting me now and he is ver More

by Sylvia Braxton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Jacobs
May 02, 2022 -

Napleton's Valley Hyundai responded

Hi Sylvia, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

April 28, 2022

Great customer service! Would not think of servicing my vehicle anywhere else! Fast and friendly!!! More

by Kelly G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic in service
Apr 30, 2022 -

Napleton's Valley Hyundai responded

Hi Kelly, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

April 27, 2022

Quality workmanship and anxious to respond positively to any questions. They keep me well informed More

by thomas.schoen
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Smith
Apr 29, 2022 -

Napleton's Valley Hyundai responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

April 26, 2022

The service advisor's Jason J. and Adam G. always give 5 star service just waiting for the other parts to catch up. I waited over 2 months for parts replace to the marker lights on More

by Arthur
Recommend Dealer
Yes
Employees Worked With
NA
Apr 29, 2022 -

Napleton's Valley Hyundai responded

Good morning Arthur! I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I would love to be able to personally assist you with making things right. Please feel free to reach out to me directly at (331)-212-6816. I hope to hear from you soon! Savannah Blaesner Customer Satisfaction Liaison Valley Hyundai

April 25, 2022

Every time I come in for service I deal with Mike Manning he is very knowledeable and understand my service needs More

by Slybradford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
Apr 27, 2022 -

Napleton's Valley Hyundai responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

April 23, 2022

I was very happy with the attention and concern I received from Eddie. I’m having an oil consumption test performed, and he’s been very helpful in explaining the process. More

by Ferda47
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddie Dumas
Apr 25, 2022 -

Napleton's Valley Hyundai responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 23, 2022

Service rep got me in and out fast. Repair done by techs with a minimal wait. More

by Work15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Apr 25, 2022 -

Napleton's Valley Hyundai responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 21, 2022

The dealership has a clean waiting room and courteous knowledgeable staff. I would recommend this dealer to family and friends. More

by Joyceventura
Recommend Dealer
Yes
Employees Worked With
Adam Gilliam
Apr 24, 2022 -

Napleton's Valley Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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