Napleton's Valley Hyundai - Service Center
Aurora, IL
335 Reviews of Napleton's Valley Hyundai - Service Center
Service advisor, Eddie, was prompt in addressing the oil consumption issue my 2018 Sonata was facing. After all the tests engine replacement was approved and replaced. Loaner car was provided when the car w consumption issue my 2018 Sonata was facing. After all the tests engine replacement was approved and replaced. Loaner car was provided when the car was in the shop. I was happy with the experience and working with Eddie. More
Comfortable waiting area! Car was done right at the time I was told it would be - a little early, even. Car was done right at the time I was told it would be - a little early, even. More
My “low tire” sensor went on for my rear passenger tire. I went to Napleton’s Valley Service in Aurora and I was told that the tire had sidewall damage and was NOT repairable. The Service Rep told me repl I went to Napleton’s Valley Service in Aurora and I was told that the tire had sidewall damage and was NOT repairable. The Service Rep told me replacing the tire would cost about $380. Since they did not have the tire I needed I asked that they just put air in to get me home and I would call when I was ready to order the tire I they said I needed. Upon returning home I decided to get the damage verified. I was blown away when the technician at the tire repair shop came back with my keys and said the tire was repaired! I DID NOT need a new tire . They removed a nail & screw and plugged the punctures that were NOT NEAR the sidewall. I believe that Napleton’s Valley Hyundai assumed that as a senior, female they had an “easy mark!” Once your integrity is lost, you also lose me as a customer!! Be forewarned!! More
Derek in service is the best person to see and handle you cars and your own personal concerns on your visits.Been going there since 2019 and seen service writers come and go so I hope he remains our main man cars and your own personal concerns on your visits.Been going there since 2019 and seen service writers come and go so I hope he remains our main man at the service counter forever.Thanks,Derek for all your help.Good luck and wishes in the future. More
Great experience! Darek Kordes was very helpful! He made the service process quick & seamless, and he explained everything clearly about the service findings. Thank y Darek Kordes was very helpful! He made the service process quick & seamless, and he explained everything clearly about the service findings. Thank you! More
I waited awhile before checking on my car. I felt Tom explained everything so clearly, respectfully,and very professional. He had already checked into a rental because my car couldn't be drive I felt Tom explained everything so clearly, respectfully,and very professional. He had already checked into a rental because my car couldn't be driven. Rebekah was so detail on all the paperwork she had to do. I felt very special being taken care of by them. The technician found I Also needed another serious part that could be repaired at the same time. I'm very grateful for this team of people. Great dervice. More