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Napleton's Valley Hyundai - Service Center
Aurora, IL
346 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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346 Reviews of Napleton's Valley Hyundai - Service Center
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August 05, 2023
Adviser John Pearson was excellent. Helped with repair to tire after high speed blowout. Expedited replacement and recommended actions for my out of state Genesis. Incident occurred Helped with repair to tire after high speed blowout. Expedited replacement and recommended actions for my out of state Genesis. Incident occurred on Thursday pm. Car completed in one day from tow on. Communication excellent. Drove home to St Louis; performed great. More
by gjmitsch
Employees Worked With
John Pearson
July 19, 2023
The service department is horrible. Diagnosed the car wrong the first time. Said it was the battery. Paid for labor and new battery. Same exact thing happened a few months later. They t Diagnosed the car wrong the first time. Said it was the battery. Paid for labor and new battery. Same exact thing happened a few months later. They then told my wife and I it was the starter. Wanted 750.00 to replace. This car is only 5 years old. We purchased two cars for here and taken all are maintenance on the vehicle to Napleton. But after being shafted by the device department . I will no longer take my vehicle there and I will no longer have anything to do with Napleton. Before this, Napleton was my number 1 dealership. More
by bfreese
Employees Worked With
Alex
July 18, 2023
Brought vehicle in for service. Vehicle was not washed or vacuumed as promised by greeter. Not that big a deal, but someone did think it was OK to take the change that was left in Vehicle was not washed or vacuumed as promised by greeter. Not that big a deal, but someone did think it was OK to take the change that was left in the cup holder. Very, very disappointed in the unprofessional and dishonest behavior. More
by PJM in Naperville
Employees Worked With
Don't Know
June 28, 2023
Thry are under renovation now. I am sure they will come stronger and more customer centric as they are. I am sure they will come stronger and more customer centric as they are. More
by Sabi
Employees Worked With
June 21, 2023
Excellent customer service by Dan service advisor related to Luxcare follow up work today. He patiently listened to understand the need, and proposed and implemented solution which satisfied us fully. Thanks to Luxcare follow up work today. He patiently listened to understand the need, and proposed and implemented solution which satisfied us fully. Thanks. More
by Customer
Employees Worked With
Dan
May 29, 2023
Disappointing would be an understatement. A recall service appointment resulted in a damaged fob that dealer said was "normal wear and tear". They swapped out our fob for a fob that had lock/ A recall service appointment resulted in a damaged fob that dealer said was "normal wear and tear". They swapped out our fob for a fob that had lock/unlock buttons gouged out and pressed back in which almost immediately fell out. Talking with service manager and sending email to their customer care resulted in no acknowledgement of needing to correct their damage. I will never go back for service or a new vehicle and will tell as many people as I can. More
by edward.williams
Employees Worked With
George Valkor, Ron Stelle
April 25, 2023
I would like to take the time to think Darren and Paul for doing such an awesome job on my 2023 Hyundai Tucson best dealership ever very respectful and very kind so if you all need a new car come to napol for doing such an awesome job on my 2023 Hyundai Tucson best dealership ever very respectful and very kind so if you all need a new car come to napoleons Hyundai in Naperville. you guys are Awesome. More
by slygonz07
Employees Worked With
Paul Balice, Darren Sanders
