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Napleton's Valley Hyundai - Service Center

Aurora, IL

4.3
344 Reviews
Call Service Center (630) 423-5120

344 Reviews of Napleton's Valley Hyundai - Service Center

Sort by
October 20, 2022

Alex and Adam were my service tech, just brought the car had to bring it back for Engine light came . They keep it for 4days so they said all loaners where out so they told be the would rent a car from He More

by Me
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Alex and Adam
Report | Print
Oct 23, 2022 -

Napleton's Valley Hyundai responded

Hello, just wanted to follow up with you to see if you were able to speak with someone in regard to your experience. If not, please feel free to message at 331-212-6816 to set up a time to talk about the situation over the phone or via text. Looking forward to connecting soon. Have a great weekend.

Oct 23, 2022 -

Me responded

I will call on Monday

October 17, 2022

My appointment was 8:40 AM I did not get out of here until 10:40 AM they take too long and I don’t give a car wash anymore More

by Salihah.cooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Pearson
Report | Print
Oct 19, 2022 -

Napleton's Valley Hyundai responded

Thanks for sharing your recent service experience with us, we would appreciate the chance to turn your experience around. Please feel free to reach out to Diana via text at 331-212-6816 so we can discuss in further details of your visit. Thank you for your time and understanding as we try to resolve this matter.

October 17, 2022

John Pearson was a pleasure to work with. Fast, honest, great experience. Thank you John! More

by Chcarreview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pearson
Report | Print
Oct 19, 2022 -

Napleton's Valley Hyundai responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

Oct 19, 2022 -

Chcarreview responded

John was amazing to work with. Fast, upfront , and went out of his way to ensure my service was done as well as i was able to get my nav/maps update and explained how to do it. Without issue his guidance worked and enjoying a nav experience where things actually load now. Thank you John!

October 14, 2022

9 of 9 buys and any service appointment therein, I have only good experience with sales and service alike. More

by David_worby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike the man in service, Adam in sales, Benjamin Marlowe
Report | Print
Oct 18, 2022 -

Napleton's Valley Hyundai responded

Hi David, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Valley Hyundai as your first choice for all your vehicle needs. Safe travels!

October 13, 2022

John Pearson was very professional and friendly. It’s very clean. Work was completed in a very timely manner. More

by Lois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 16, 2022 -

Napleton's Valley Hyundai responded

Hi Lois, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Valley Hyundai! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 13, 2022

John Pearson has great customer service, patient, and updated me on my vehicle while it was being serviced. Thanks John for all your help. More

by Yasin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pearson
Report | Print
Oct 16, 2022 -

Napleton's Valley Hyundai responded

Hi Yasin, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Valley Hyundai! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 11, 2022

John was very helpful and informative. Customer service was great.. Thank you John for all your help. More

by Yasin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Oct 14, 2022 -

Napleton's Valley Hyundai responded

Yasin, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

October 03, 2022

Mike M. is a phenomenal service advisor. I always go back to get my maintenance with him because of how easy he makes it for a customer. I know that the heal More

by Pa.Melendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Manning
Report | Print
Oct 07, 2022 -

Napleton's Valley Hyundai responded

Pa.melendez, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

October 03, 2022

John was efficient. Wait times have gone up generally but was reasonable given current state of the industry. More

by jim.hawbecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pearson
Report | Print
Oct 07, 2022 -

Napleton's Valley Hyundai responded

Hello, Thank you for sharing your experience with us! If there is anything we can do to receive a 5-star rating please feel free to message me here at 331-212-6816. We hope to hear from you soon!

October 03, 2022

John Pearson treat me very respectfully,and explain me everything about the Car.Highly words for him More

by Atharkhan112
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Pearson Service Dept, Steve Cree
Report | Print
Oct 07, 2022 -

Napleton's Valley Hyundai responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to continue to serve you in the future! Please feel free to message at 331-212-6816 us with any additional feedback! Take care!

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