Napleton's Volkswagen of Orlando

Good experience, kept us updated as they went through the process and worked to get payments we were comfortable with. Clean and friendly, would recommend. process and worked to get payments we were comfortable with. Clean and friendly, would recommend. More

Fast and friendly process. Juan was great! Excellent customer service and easy negotiation. Car was exactly how it was described online. Juan was great! Excellent customer service and easy negotiation. Car was exactly how it was described online. More

Had a great experience. Juan was great help and made the process flawless. Definitely recommend Juan was great help and made the process flawless. Definitely recommend More

We purchased a 2023 cadillac escalade and we are from Massachusetts so we attempted to purchase this vehicle from a reputable dealership with over 60 dealers across the country with their names on it. We Massachusetts so we attempted to purchase this vehicle from a reputable dealership with over 60 dealers across the country with their names on it. We started the transaction of the vehicle on June 3rd and did not take delivery in Massachusetts until July 1st. Once we receive the vehicle we drove it for a total of 3 days after my wife finally broke down come to find out that the vehicle was in a severe accident and the Crash deterrent system had been hot wired and bypassed as to not be alerted when driving because of malfunctioning additionally with frame damage tie rod ends not connected and a pleather of other damages that made the vehicle unsafe to drive. We are still today without a vehicle and no communication after contacting these dealership every single day just about. The dealership has completely ghosted us after spending $90,000 at their dealership. Do yourself a favor do not purchase from the dealership they have no Integrity they are not honest and they continuously lie. As the vehicle now still sits in Albany New York all I want is my money back for the vehicle and they are telling me that they are going to give me my money back but there is still radio silence I will remove this review upon them completing the transaction More

Jack was extremely helpful and informative during the whole process. Shopping for a car can be difficult on a budget but he understood my needs and got me something in my price range. whole process. Shopping for a car can be difficult on a budget but he understood my needs and got me something in my price range. More

Shoutout to Napleton! Had a great experience Fernando was Stellar!! Ended up buying a Model Y here Had a great experience Fernando was Stellar!! Ended up buying a Model Y here More

One of the nicest dealerships in Orlando, they had a huge selection of different cars. I ended up putting a deposit on a 2024 Tesla, thanks again Fernando and Bryan! selection of different cars. I ended up putting a deposit on a 2024 Tesla, thanks again Fernando and Bryan! More

If you’re looking to buy a car in the Orlando area, I highly recommend Juan Acosta! He was incredibly helpful, patient, and took the time to answer every question we had. He was thorough throughout the e highly recommend Juan Acosta! He was incredibly helpful, patient, and took the time to answer every question we had. He was thorough throughout the entire process and worked hard to find the best deal for our needs. His knowledge of the vehicles and the different options available made a big difference and helped us make an informed decision. Buying a car is one of the biggest financial decisions you’ll make, and having someone like Juan guiding you through the process makes it so much easier. Thank you, Juan, for such an excellent experience. More

Norelis is the best service representative at Napleton Volkswagen...she always make sure me and my Mercedes Benz is well taken care...she exemplifies great customer service as well as knowledgeable on any Volkswagen...she always make sure me and my Mercedes Benz is well taken care...she exemplifies great customer service as well as knowledgeable on any questions that I may have...I always leave satisfied by her as well as the service technician who works on my car...thank you Napleton for great customer service! More