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Napleton's Volkswagen of Orlando
Orlando, FL
401 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 401 reviews
January 20, 2020
Carlos was one the best Car sales representative I have ever dealt with. Very professional and no pressure at all. Helpful and informative at all times. If you ever need a vehicle highly recommend you as ever dealt with. Very professional and no pressure at all. Helpful and informative at all times. If you ever need a vehicle highly recommend you ask for Carlos Nieves by name. More
by MOIMPORTS613
Employees Worked With
TITO MELLA
December 31, 2019
These guys are honest! They know their stuff about VW. They follow through with their promises!! We bought while on vacation! A great experience! Seriously....the best!! Ask for Carlos! He is the best and They follow through with their promises!! We bought while on vacation! A great experience! Seriously....the best!! Ask for Carlos! He is the best and Gino in finance rocks too..No hokey pokey! More
by Connie
December 28, 2019
Whole process was easy from setting up an appointment, speaking with the sales managers Stacy and Edward to working with the excellent Javier, who was such a great salesman, thank you speaking with the sales managers Stacy and Edward to working with the excellent Javier, who was such a great salesman, thank you More
by Sscummings
December 21, 2019
VERY BAD EXPERIENCE WITH ONE OF THE MANAGER BUYING A CAR. SALES PERSON JAVIER SANTIAGO IT WAS A PROFESIONAL. THE PROBLEM WAS WITH THE MANAGER ED. HE LIED TO ME AND OFFERING FALSE PROMISES, CHANGING THE AGGRE SALES PERSON JAVIER SANTIAGO IT WAS A PROFESIONAL. THE PROBLEM WAS WITH THE MANAGER ED. HE LIED TO ME AND OFFERING FALSE PROMISES, CHANGING THE AGGREMENT HE MADE TO ME AND MADE ME PAID FOR SERVICES THAT I NEVER ASK OR REQUIRE More
by FIDELRAM
Employees Worked With
ED ONE OF THE MANAGER
December 05, 2019
Javier was great and very helpful! He was very kinda and went above and beyond to help me out. I’d recommend him to anyone. went above and beyond to help me out. I’d recommend him to anyone. More
by Chriskingsbury78
Employees Worked With
December 02, 2019
Amazing Salesman I appreciate the time and effort put in by Javier to make the car buying experience a smooth and simplified process. Thank you for all your help Javie I appreciate the time and effort put in by Javier to make the car buying experience a smooth and simplified process. Thank you for all your help Javier! More
by RM911
Employees Worked With
November 29, 2019
customer service is top notch! Just bought my 3rd VW From here and everytime the process is so easy and very Stress free!! The managment is amazing! My salesman Richard Rios is the Just bought my 3rd VW From here and everytime the process is so easy and very Stress free!! The managment is amazing! My salesman Richard Rios is the Most Fun and easy going salesman Ive ever Had!!! Made me feel very at ease and made the whole Process Flawless. My Service Advisor Alex Rosado Is my goto service guy he always make my visits enjoyable and keeps me informed on all my cars needs! Im very happy being in the Napleton Family! I will only buy my VWs from here!!! More
by CLT
November 02, 2019
Luis Soto was the sales person who made the whole experience worth my time. He treated me with a lot of respect and did his best to make things easy. experience worth my time. He treated me with a lot of respect and did his best to make things easy. More
by Bill
Employees Worked With
October 18, 2019
Great service Excellent customer service. Took the car in for service and they went above and beyond to make sure everything was quick and easy- they even helped me Excellent customer service. Took the car in for service and they went above and beyond to make sure everything was quick and easy- they even helped me with a scratch on my back bumper. More
by Danielle646
Employees Worked With
Bryan, James
October 11, 2019
Great place and super friendly salesman. Great place overall. Manager and my salesman Javier were super friendly and helpful. They did not seem pushy at all and were very patient with us. The Great place overall. Manager and my salesman Javier were super friendly and helpful. They did not seem pushy at all and were very patient with us. There is a VIP package that will be included with oil changes and other services but prices were still reasonable. More
by Khoa Phan
Employees Worked With
