Napleton's Volkswagen of Sanford

⭐ Extremely Disappointed in the Lack of Follow-Up I normally don’t like leaving negative reviews, but at this point I’m beyond frustrated. I have owned FOUR Volkswagens and purchased TWO of them from N normally don’t like leaving negative reviews, but at this point I’m beyond frustrated. I have owned FOUR Volkswagens and purchased TWO of them from Napleton Volkswagen, so I expected better service as a returning customer. It has now been 6 months since I purchased/leased my BRAND-NEW vehicle, and I STILL do not have my second key. I have called approximately 6 times trying to get this resolved. I’ve been told the key was ordered, that it may be somewhere at the dealership, and multiple times that someone would call me back — yet no one calls me back or can give me a straight answer. How do I purchase a brand-new Volkswagen and six months later I still can’t get the second key that should come with the vehicle? I’ve also brought up an issue with my passenger door handle/door. When opening it, it feels like it is grabbing or catching on something. None of the other doors do this, yet I’m told there is “nothing wrong.” If one door clearly feels different from the other three, then something needs to be looked at more closely instead of my concern being dismissed. At this point, I want this made right. If the door issue cannot be properly fixed and you cannot get me the second key, then put me into a new lease with a vehicle that has no door/handle issues and comes with TWO keys. I don’t think that’s an unreasonable expectation for someone who leased a brand-new vehicle. I shouldn’t have to continuously call and chase people down for six months, especially as a repeat customer. I’ve owned four Volkswagens because I genuinely like the brand, but this experience has been extremely disappointing. I hate that leaving a public review seems to be what it takes to hopefully get someone to call me back and actually resolve this. More

Went shopping to look for a car for my sister. Although we didn’t find anything in her budget, the team here was respectful, not pushy and very cool to deal with. I do recommend them shout out to Although we didn’t find anything in her budget, the team here was respectful, not pushy and very cool to deal with. I do recommend them shout out to Derek for assisting. More

I had an outstanding experience purchasing my new Volkswagen, and I can’t thank Michel Fuller enough for making the entire process so easy and enjoyable. From the moment I walked in, Michel was profe Volkswagen, and I can’t thank Michel Fuller enough for making the entire process so easy and enjoyable. From the moment I walked in, Michel was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. He took the time to answer all of my questions, kept me informed throughout the process, and made everything smooth from start to finish. Buying a car can often be stressful, but Michel made it a pleasant and hassle-free experience. If you’re in the market for a Volkswagen, I highly recommend asking for Michel Fuller. His excellent customer service, honesty, and attention to detail truly set him apart. Thank you again for making this such a great experience! More

It was a good sevice, i just think that took way to long for finish with everything for finish with everything More

Must admit I was disappointed very Much in the actions by , transparency and tactics of the sales group at this dealership - the review would be so much worse had not been the actions one financial direc by , transparency and tactics of the sales group at this dealership - the review would be so much worse had not been the actions one financial director (kerlyn barbosa) who did everything she could to make up for some of the frustrations I had and made my negative experience feel less then when I originally left the dealership - she was open - listened to my rants - and actually seemed to work to make customers happy. Big thanks to her hard attempts - More

I bought my Jetta here and serviced with them as well I have no complaints customer service and honesty is very rare in most dealers and I found it here. have no complaints customer service and honesty is very rare in most dealers and I found it here. More

Jacob's service is great! However, Napleton VW's service quote was around $2,800 for Front/Rear brakes incl new rotors, (4) tires and an alignment. I ended up going to Tires P However, Napleton VW's service quote was around $2,800 for Front/Rear brakes incl new rotors, (4) tires and an alignment. I ended up going to Tires Plus and the total was $2,004... and that included LIFETIME alignment and Road Hazard for the tires. All I ended up getting done at Napleton VW was a Schedule 1 Service for $176. My future oil changes will be $100 at Tires Plus. I really appreciate Napleton's level of service such as the Inspection Video by the Service Technician, Kyle, and the recommended items that I can view and Approve/Decline right from my phone, but I don't like it so much that I'll pay an extra $700. Again, Jacob's service is 10/10! More

Very nice support from Oscar V. ! Guided my wife and I smoothly through a new VW purchase. Thank you! ! Guided my wife and I smoothly through a new VW purchase. Thank you! More

Thank you to Felicia, Stefan and the finance manager in trying to help me get approved for a car loan. Felicia has worked extremely hard and was constantly in touch me all the time. She is truly an asset t trying to help me get approved for a car loan. Felicia has worked extremely hard and was constantly in touch me all the time. She is truly an asset to the company and I look forward to working with her again. Everyone was a professional and treated me very fairly at this dealership. More