Napleton's Volkswagen of Sanford - Service Center

Let me start out by saying David Navarro in sales was exceptional! Not only did he help with the sale of the car but throughout my worst experience with this dealership when dealing with the service dep exceptional! Not only did he help with the sale of the car but throughout my worst experience with this dealership when dealing with the service department. I have absolutely no complains about him. I leased my Jetta on 6/22/13. At that time my vehicle had 11 miles on it. That same night I had to return my vehicle as they found a defective piece in the engine. I pickup my car4 days later. I contacted the service department 2 days later to complain about an alignment issue as well as the certain button functions inside the vehicle. I could not drop my vehicle until July 16 as I was going on vacation for 2 weeks. I dropped off my vehicle the morning of July 16 and spoke with Glenn (service advisor) who was totally useless. I received a call within 45 minutes from Robert (service manager who was filling in that day from the East Orlando dealership) stating that nothing was wrong with my vehicle. I picked up my car on July 17.... On July 19 I noticed ants coming out of the air conditioning vents and was mortified. I contacted the service department again for this issue and dropped my vehicle off on July 20 with Jamie (service advisor). My car had been sitting on the lot for 5 days and no one and I mean no one called me to give me a status on my vehicle until I called Jamie (service advisor) on July 25 to see what was going on with my car. I am extremely disgusted with the service department as they have no consideration for the customer. This dealership has had my car 3 times in their service department within a month and its a brand new vehicle. Unfortunately, I will never ever return to this dealership for business and will never recommend them to anyone else...... More

I bought a CPO vehicle from this dealer, at the time of purchase a Due Bill was made for some issues including cleaning. I took delivery of the car and returned another day to have some work done and to ha purchase a Due Bill was made for some issues including cleaning. I took delivery of the car and returned another day to have some work done and to have it cleaned. After waiting for a really long time (3 hours +/-) the car was returned I was told it needed some parts and that it was clean. I took one look at it and knew the carpets had never been touched. I asked about cleaning and was told I could pay for them to be cleaned and come back another day and that I would be contacted. To this day 5 weeks later I have never been contacted. Never been offered anything from this dealer. I have been in contact with VWOA to force the car to be cleaned, to get floor mats under the CPO, to inform them some items were not new that are on the paper work as being new. Now VWOA has been nice, but I have owned this car for 44 days and have been able to drive it for 25 days. The missing days are because it was in and out of two dealers. Upon investigation, I found there were deceptive and possible fraudulent sales practices, not because of actions by the sales staff but because of the lack of care,effort, passion, etc of the service technician that inspected the car. Make sure you cross your T's and dot your I's when buying or having service done here. More

Aristocrat VW took my car on a trade-in after an accident. When the dealership didn't like the insurance appraisers findings, Aristocrat VW insisted on second evaluation. The second insurance ap accident. When the dealership didn't like the insurance appraisers findings, Aristocrat VW insisted on second evaluation. The second insurance appraiser agreed with the initial findings. In what appeared to be a child having a temper tantrum, Aristocrat VW wouldn't return phone calls or insurance paperwork. They didn't have a problem charging $50 per day for storage. Caught between Aristocrat VW and the insurance company I went to pick-up the car. To my astonishment Aristocrat told me it was not my car and refused to give me MY CAR. I had to threaten Aristocrat with contacting the police and filing a stolen car report before Aristocrat released my car to the insurance company. Not once did the dealership accept any responsibility. Instead they were rude and aloof. RUN AWAY from this dealer! More

I bought my car from this dealership and that experience was uneventful, however, i have had several problems covered under warranty and dealing with their service department has turned into a nightmare. Th was uneventful, however, i have had several problems covered under warranty and dealing with their service department has turned into a nightmare. The employees are rude, unhelpful and unapologetic. Furthermore, when i pointed out the issues i was having with the staff to the service manager i was informed by him that they had a "prefect system" and gave me the same attitude reflected by his staff. Proves poor management results in poor performance by entire staff. Stay away from this place unless you enjoy being treated like your business is a problem. More

i've used this vw dealer a few times for service on my tdi. they have always done an excellent job. i used the repair shop a few times for damage when a car abcked into my tdi in a parking lot. they sa tdi. they have always done an excellent job. i used the repair shop a few times for damage when a car abcked into my tdi in a parking lot. they sat with me and discussed the options for cheapeneing up the fixes, what they thought was best, and options on time frame i could work with. the seond time was from some jerk slamming their door into mine in a parking lot and putitng very nasty dent and paint damage. they remembered who i was and took care of me again. very professional and the only vw dealer in orlando with a full functioning body shop on site, at least at the time i had to take it for repairs. i also used them for new tires on my tdi. they didn't have had the ones i wanted in stock, but offered to get them by that afternoon. i priced shopped ahead of time with tire rack and various other independents. they were very competitive with those places. i wouldn't hesitate to buy a new car there. i didn't work with their sales people or finance, so i can't comment on that process or new/used car pricing, but i have used their service people and that is half the package with a dealership. finding a good honest crew of qualified service techs. More

I took my car to this dealership with three problems: a rattle in my steering column, a tail light that only worked sometimes, and the fact that my car lost power while driving and then wouldn't start. Ar rattle in my steering column, a tail light that only worked sometimes, and the fact that my car lost power while driving and then wouldn't start. Aristocrat replaced my battery, replaced a bearing in my steering column, and told me that my taillight was fine, all for a cost of $540.00. Two days later I was pulled over by the police for having a burnt out taillight (the one they told me was fine). Two weeks later, my car died while I was driving it with my infant son in the back. When I called the service department about it, they were not only not sympathetic, but said it wasn't their fault that my alternator was the problem and they didn't catch it the first time. Another two weeks has passed and the rattle is now back in my steering column! Exactly what did they do to earn the $540.00 that I paid them? I replaced my lightbulb and also replaced my own alternator because the "experts" couldn't find anything wrong. I would NEVER recommend this dealership to anyone! More