Napleton's West Palm Beach Hyundai

Sales manager and finance manager jerks The manager was the kind of guy you would find in the 1970 dealership slick fast talking anything to make a deal. Lease finance manager didn't want t The manager was the kind of guy you would find in the 1970 dealership slick fast talking anything to make a deal. Lease finance manager didn't want to answer any questions just does his script. I got a cheap car to get around for the few months while in palm beach. But when I move down I would never buy a serious car or plunk down any serious money at this dealership. More

First purchase of a Hyundai Met AJ first and then introduced to salesman Dustin. He was friendly and knowledgeable in every feature of the Santa Fe I was looking at. Was a pleasu Met AJ first and then introduced to salesman Dustin. He was friendly and knowledgeable in every feature of the Santa Fe I was looking at. Was a pleasure to work with at not at all high pressure nor was anyone I interacted with at Napelton. I felt that I got the deal I was looking for on a beauty of a car. I live in Boca but liked everything about the dealership so much that I think its worth the trip to use their service department rather than the one right down the street. Would recommend them for sure. More

A very good experience This was my third purchase of a vehicle from this dealership. There's always a certain amount of stress that goes with purchasing a new vehicle but ov This was my third purchase of a vehicle from this dealership. There's always a certain amount of stress that goes with purchasing a new vehicle but overall the experience was pleasurable. Everyone was extremely courteous and I never got the feeling I was being rushed or pressured.Todd Holcomb was my sales associate. Ray Costello was the finance guy. Both are assets to Hyundai. I took the car in to have the coating treatment put on and noticed that the inside door panel had been damaged. The issue was dealt with immediately with no questions asked. New panel was ordered and replaced. More

Took way too long to complete the deal I spent 4 1/2 hours at the dealer to complete what should have taken less than two hours to finalize. Salesman was nice, but I now believe that he mi I spent 4 1/2 hours at the dealer to complete what should have taken less than two hours to finalize. Salesman was nice, but I now believe that he misled me to what I was getting. By the time we were ready to see the finance manager we were beat and just wanted to get out of there. The finance manager wore me down and got me to add on things that were overpriced and for the most part a waste. I had to return to the dealer to get this paint protection package put on, and while driving there I used the nav system, which took me to wrong location. I complained that the system was out of date, and they agreed to get me the update. After another trip there and another hour and half to update, there was no difference in the nav system. I called back to let them know, and still waiting to get a call back from service guy. Overall feel that I was not treated well. More

EXCELLENT My experience at Napleton's of West Palm Beach Hyundai was incredible. Tracy Laughlin my Sales Rep., AJ, the Manager and Paul in Finance were all inc My experience at Napleton's of West Palm Beach Hyundai was incredible. Tracy Laughlin my Sales Rep., AJ, the Manager and Paul in Finance were all incredible. I would never hesitate to refer anyone to Napleton's Hyundai. This is my first experience with a Hyundai. I am impressed with the Sonata Limited and the professionalism and courtesy of the Sales Rep. Tracy Laughlin, AJ the Manager, and Paul the Finance Officer. They are the example of the perfect staff and how things should be done, and how customers should be treated. More

A Half-day Sale of a Car Like the Sonata and the deal was decent... the usual back and forth, too little offered, can't do it, but maybe, etc. Some things never change. Buying Like the Sonata and the deal was decent... the usual back and forth, too little offered, can't do it, but maybe, etc. Some things never change. Buying a car is always a task but Napelton's was ok. The finance guy talks a good line, too but since I paid it off in 60 days rather than 60 months, didn't matter. Dustin was quite responsive and the trade in was at a fair price. There were long waits when we just sat at a table alone, seemingly just to keep us in sight. The car itself was explained very adequately by the salesman, who was new and candid, I liked that part. One little problem that required a service visit was terrible. Long wait for so little a job, some arrogance on service mgmr's part, but all in the past now. Hyundai makes a xxxx nice car. More

Amazing Dealership! I had a wonderful experience from the entire Napleton Hyundai team, but especially from Caleb who was our floor sales associate. He was friendly and h I had a wonderful experience from the entire Napleton Hyundai team, but especially from Caleb who was our floor sales associate. He was friendly and helpful from the start, and we visited a couple times on different days, I would go back in a heartbeat for any vehicle changes or upgrades. I highly recommend the ENTIRE Napleton Hyundai team to anyone looking for an easy and enjoyable car buying experience. More