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Napoli Kia
Milford, CT
2,099 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,099 reviews
July 11, 2025
I brought my car in for a recall. Upon getting in my car I noticed that they had opened the passenger windows and rain had come in. The next day my power windows did not work consiste Upon getting in my car I noticed that they had opened the passenger windows and rain had come in. The next day my power windows did not work consistently. I also noticed significant gouges and tool marks on the passenger plastic footboard and a hole on the back passenger seat along with the seat organizer I had in the car broken on the ground with the clip shattered. I reached out to the dealer and they said they would be in touch with the service manager and I provided pictures. They have yet to respond other than to send this survey. More
by anniepalumbo
Verified CustomerEmployees Worked With
July 11, 2025
Worst service in my life time, false promises and rude behavior from service manager (Rubin) & Team the lady I don’t remember her name but this is totally unacceptable. I never ever gone come to this Napo behavior from service manager (Rubin) & Team the lady I don’t remember her name but this is totally unacceptable. I never ever gone come to this Napoli Kia Milford branch. They promised me at the time of booking appointment they will provide Free shuttle & when I reached to service time no shuttle this is the best example I can say they broke promises thank you Kia Napoli. More
by syed azam
July 10, 2025
Going into Kia is always welcoming and stress free their lounge is clean and inviting and has free wifi lounge is clean and inviting and has free wifi More
by jlorosz26
July 10, 2025
Helpful, fast service. They reached out to me about company recalls and set up my appointment for my earliest convenience. They reached out to me about company recalls and set up my appointment for my earliest convenience. More
by EPagliaro
Employees Worked With
July 10, 2025
Service department is always helpful and accommodating when I’ve needed work or if there was an issue when I’ve needed work or if there was an issue More
by KATHERINEWALWORTH
July 09, 2025
Kai was great to work with. Very professional and helpful throughout the process. We would use him again Very professional and helpful throughout the process. We would use him again More
by Larry W
Employees Worked With
July 09, 2025
I feel that I received good service. Nothing is 5 stars, but I am forced to give 5 stars or Napoli Kia gets a "ding." Nothing is 5 stars, but I am forced to give 5 stars or Napoli Kia gets a "ding." More
by BARBARAGOLDHAMER
July 09, 2025
Service department was efficient as usual! Communication was exceptional & work was completed in a timely manner! Communication was exceptional & work was completed in a timely manner! More
by stephen.brine
July 07, 2025
Service was fast and easy and a video of the activities were sent later on very impressive . were sent later on very impressive . More
by Greg
