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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,714 Reviews

1,714 Reviews of Napoli Indoor Kia - Service Center

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August 24, 2025

I have always been very happy with the the print call back and attentiveness to my car issues, Berit made sure I was comfortable with the service that was taken care of on my vehicle More

by Bill Bartley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berit Osterson
August 22, 2025

It was my first time at this dealership and the service was friendly and professional. I was pleased to find that even though the shuttle service wasn’t available as I anticipated, Jen was able to orde More

by shaylaj143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

Appreciate the staff they do this service not too much waiting very happy, not too much waiting for the service and way too much thank you More

by henrylugo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ira Osu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Iribarren
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

I had a very pleasant experience. Jen was very nice and the process was quick and easy. More

by matthewgski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2025

It was ok. I usually get a video describing and showing me the work that was done. I didn't get that. Other than that it was ok. More

by MMERLO18
Recommend Dealer
Yes
Employees Worked With
Courtney
August 20, 2025

Everyone was very nice and helpful. I Would recommend Napoli Kia Service to my friends! More

by annalynmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2025

Complete rip off, dishonest, taking advantage of customers, very disappointed with Berit over pricing services to an inexperienced young woman. Will never return to this dealership for services agai More

by lkragno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
berit
August 19, 2025

Jennifer did a really great job from beginning to end when it came to keeping me updated and aware of what was done to my car while it was being serviced! More

by RUIZBRIAN235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2025

Very knowledgeable of my car and the services I will be needing. Enjoyed seeing the video of my car / text regarding recommendations. The video made me feel more confident with continuing my services with More

by Key
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2025

Scheduling was easy, work done as requested. nice waiting area and the car museum is awesome. Wish they did car washes as other dealers do - but that’s just me. More

by JEANTLEATHERMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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