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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,550 Reviews

1,550 Reviews of Napoli Indoor Kia - Service Center

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May 30, 2025

I've Always Had A Great Customer Care At Napoli Kia. Everyone In There Always has A Welcoming Attitude. More

by yarisanchez15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

I wasn't told the engine was going to blow up at some point and need to be replaced. I don't care if there's a factory warranty, it means my car is unreliable. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Marissa, my service advisor, was extremely professional from start to finish. My car went into service for an oil change and she promptly texted me when it was ready. They even texted me a video of step by More

by JDEMANCHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa in service
May 29, 2025

The video of the mechanic’s check is awesome The people are also friendly. They walk customers to their car even in snow and rain… More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

Worst place ever sold me a car that I drove for one week and still paying for and it’s in maintenance for over three weeks no accommodations for a transport for to get all I’m earning is sorry I’m going to More

by jearome Hanshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kai
May 23, 2025

Courtney was great, very helpful - especially since KIA had no solution for me - Courtney communicated all the options available to me and kept me updated daily. More

by Pontiac
Recommend Dealer
Yes
Employees Worked With
Courtney
May 23, 2025

Polite help and service was done quick and efficiently. I'm happy I chose Kia More

by cdefilippo1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
May 23, 2025

Jen is awesome and the service is excellent. Jen is so professional and helpful and wonderful at her job. More

by sean.harr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Followed through on recall repair for fuel pump and drove me to work and back home. More

by KUSHMANMEDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Great service polite, and Courtney kept me well. Informed of everything that was going on maintain the professional attitude More

by demetrios1
Recommend Dealer
Yes
Employees Worked With
Courtney Esposito
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