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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,594 Reviews

1,594 Reviews of Napoli Indoor Kia - Service Center

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June 20, 2025

All went great Staff were very helpful and the waiting area was good Took them less time than expected and I was sent videos of my vehicle during the maintenance More

by Salameh.motasem
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
June 19, 2025

Accommodating, caring,dependable,excellent,amazing,respectful,reliable,divine,fab,friendly, loving,attentive,mindful,baronial, and generous More

by JPAULA452015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berit Ostensen
June 19, 2025

Thank God I had enrolled in the extended warranty program! Also shout-out to Marissa for taking good care of me . More

by jkrantz9473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Quick and efficient. Staff was very friendly and helpful. Process was very easy and they went above and beyond More

by tamayjerry07
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

The service was so quick and easy. I dropped my car off and had a call within a couple hours to come get it. Did not cost a thing either which is great. They bought parts for a recall More

by JCSAPILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Arrived on time for my appointment and waited for over an hour for an oil change. Was not kept up to date on an ETA. Only received a text message try to upsell me on products. Also, the cost of an oil chan More

by joseph.trombetta6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Fine Timely efficient courteous I have no complaints. The job was done well. Thank you More

by isykleb
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
June 19, 2025

Oil change, tire rotation, and inspection went well. Great customer service staff. Thanks for the service. More

by TOM.C.ABEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

Marissa was an absolute pleasure to work with. She helped deal with a failed Kia Sorento engine and getting me approved for the replacement. More

by matthewb_jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
June 17, 2025

Napoli Kia consistently exceeds expectations and offers quality customer service. The pricing is fair, the location is wonderful and their service is great. More

by pastor3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
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