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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,515 Reviews
Call Service Center (203) 783-5850

1,515 Reviews of Napoli Indoor Kia - Service Center

Sort by
October 20, 2021

Always helpful and timely.Very nice and prompt, hours Always helpful and timely. Very nice and prompt, hours are good and convenient. Survey completed More

by JTPUZZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2021 -

Napoli Kia responded

Thank you for your business. We appreciate you taking the time to leave us a review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Haverl General Manager

October 19, 2021

KIA service is efficient, on time with discounts and friendly staff. great customer waiting room. Immaculate restrooms. More

by JANRUS2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Oct 19, 2021 -

Napoli Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

October 19, 2021

I have been a customer for over tens years and love this place great customer service More

by RAY610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2021 -

Napoli Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Napoli Kia. Scott Haverl General Manager

October 19, 2021

Mike was amazing in service center answered all my questions . And treated me with the utmost respect More

by LINDY58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2021 -

Napoli Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Mike and our team to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else. Scott Haverl General Manager

October 19, 2021

Tried over charging me for the labor costs. Told me my car was over warranty by 4,000 miles even though I have been trying to have the issue fixed since November- they closed early the day of my appointme More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Power
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2021 -

Napoli Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Haverl, General Manager 203-877-5141 scotth@napolimotors.com

October 18, 2021

Great customer service skills provided by all the staff. They really take care of your car and it’s needs. More

by NR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

Napoli Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Haverl General Manager

October 18, 2021

Its was longer than expected to do the service but I understood it needed to be to do it correctly. Just wish they had more loaner cars available. More

by BATTISTELLI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
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Oct 18, 2021 -

Napoli Kia responded

We are very happy to have provided you with such a positive experience working with MIke and our team! We sincerely value your business and look forward to your next visit. Scott Haverl General Manager

October 16, 2021

Punctual, thorough, and highly efficient service. Reasonable fees for the quality they provide. Will definitely come back! More

by torresguevara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Napoli Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Haverl General Manager

October 15, 2021

Very helpful and knowledgeable work is always perfection the staff courteous and attentive I enjoy coming to this deslership More

by mariecolombo1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve excellent
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Oct 18, 2021 -

Napoli Kia responded

Thank you, Marie, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Napoli Kia! Scott Haverl General Manager

October 12, 2021

Great customer service. Had my engine replaced in a matter of two weeks. Towed my car to the dealership and had answers over night More

by osramirez2298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2021 -

Napoli Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a great experience. We will share your comments with our team, and we look forward to working with you again. Scott Haverl General Manager

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