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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,538 Reviews
Call Service Center (203) 783-5850

1,538 Reviews of Napoli Indoor Kia - Service Center

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June 28, 2021

The customer service made me feel welcomed and my business appreciated More

by JEHANKF51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2021 -

Napoli Kia responded

Thanks for sharing your thoughts about your experience with Napoli Kia. We appreciate your business and hope to see you again soon! Scott Haverl General Manager

June 27, 2021

At times when kia goes though xxxx with a recall it is impossible to schedule an oil change for k5 anywhere though summer. Your place and a Mike Haverl helped us out, even though we did not lease this ki More

by Nbabruk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Haverl is the champ!
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Jun 28, 2021 -

Napoli Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Napoli Kia! Scott Haverl General Manager

June 26, 2021

Very professional and courteous staff. The service department is always fast and efficient when I need work done on my vehicle. They also have a nice waiting area to watch tv or search internet. Highl More

by FRANK MASSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2021 -

Napoli Kia responded

Thank you, Frank, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Haverl General Manager

June 25, 2021

Excellent service. Very professional and courteous. Fully explain all work being done or considered More

by dpell4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2021 -

Napoli Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Scott Haverl General Manager

June 25, 2021

Went there for same problem 4 times in a row More

by Healey 57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2021 -

Napoli Kia responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Scott Haverl General Manager

June 25, 2021

The service was done quickly. I was in and out in less than an hour. Everyone was friendly and polite. It was a little warm in the waiting area. More

by DONNAKOOLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2021 -

Napoli Kia responded

Thanks so much for leaving us a review, Donna! Customer service is always our number one priority, and we're happy to hear that we met your expectations in a timely manner. We'll keep an eye on the waiting room heat in the future, as well. Thank you for choosing Napoli Kia--we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

June 25, 2021

Make sure your A/C works. Mines didn’t 😡man More

by GLENDA.ALAMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
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Jun 25, 2021 -

Napoli Kia responded

Thank you for your review, Glenda. Please leave us your contact information so we can reach out about the A/C. We strive to make sure all our customers have an excellent experience and regret that we failed here. Scott Haverl General Manager

Jun 25, 2021 -

GLENDA.ALAMO responded

My number is 203-887-3691. I’m hoping this gets resolved quickly. I shouldn’t be paying for this. This should have been fixed before I even bought the car. This was very disappointing! I’m a single mom and work hard on the night shifts. I’ve been dealing with my own health issues then dealing with no A/C in the middle of summer made things worse for me!

June 25, 2021

Very friendly, honest and professional. Great communication throughout the process, very thorough More

by irshborn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2021 -

Napoli Kia responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else! Scott Haverl General Manager

June 25, 2021

Frank, very pleasant individual and help make easy to understand if there is a problem with your car, even willing to show you. More

by Trisha
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank 5 Stars
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Jun 25, 2021 -

Napoli Kia responded

Thank you for the kind words for our service department, Trisha! We look forward to sharing your compliments with Frank and the rest of our team, and please don't hesitate to let us know if we can be of further assistance. Scott Haverl General Manager

June 25, 2021

Excellent service with not a long waiting period . Would recommend to anyone More

by cyrus8657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jun 25, 2021 -

Napoli Kia responded

Thank you for this review! We're happy to hear our team was able to serve you in a timely manner and demonstrate our commitment to great service. We appreciate your business and recommendation! Scott Haverl General Manager

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