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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,507 Reviews

1,507 Reviews of Napoli Indoor Kia - Service Center

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February 21, 2025

Great customer service! Always very helpful and answers all and any questions you may have More

by rodrig651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

Very friendly and courteous staff. Service was fast and waiting area was very accommodating. My experience was very positive. More

by Xcobar.robles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

Very happy with the customer service department. All my questions were answered and accurate. Thanks! More

by joewaide33@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa.
February 21, 2025

I was able to get an appointment right away. Jen was super nice and knowledgeable. The estimate was accurate. Great experience!! More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

Yeah, the dealership is great. Good service but xxxx $100 for an oil change. What the xxxx More

by VIDALISV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Nice customer service Friendly Good energy They really help u get a vehicle that u will love More

by LAMONT649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

The service center solved the issue regarding the engine light indicator by changing the oil. They did not charge me for oil change which is appreciated. My issue is that service department and sales do not More

by ematrutter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denis Fidalgo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
February 19, 2025

Service was easy and painless Jen was great took care of oil change that was scheduled promptly. More

by jlonghitano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Scheduled appointment a week in advance for a recall. Show up for appointment and the parts weren’t available for the recall. Now need to bring the vehicle back for a second appointment. Parts should hav More

by MJBPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney
February 18, 2025

Professional, welcoming, proactive from the start of my arrival to picking up my car after it’s service More

by kcer777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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