Napoli Indoor Kia - Service Center

Frank is an asset to Napoli KIA, he is a good person who always greets me at my car with a smile on his face. Very nice waiting area as well. always greets me at my car with a smile on his face. Very nice waiting area as well. More

Jennifer Rios helped me with all my car needs! She was very accommodating and helpful! She made sure I was comfortable the whole time and constantly keeping me updated on my car. very accommodating and helpful! She made sure I was comfortable the whole time and constantly keeping me updated on my car. More

Good morning. On several of my visits to the Kia dealership, I have frequently enjoyed the friendly banter with the staff most of the time. dealership, I have frequently enjoyed the friendly banter with the staff most of the time. More

Those people have no respect. I called before the appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it is very important to me. Nothing politic or religious. Just the well-being of my child. They assured me that everyone was wearing masks. When i got there, the 3 people inside the service area had no mask on. People at the front desk had their masks down. There was a sales person showing used cars to potential customers: no mask at all I saw 2 mechanics going through the showroom with no masks. Terrible. Next was the service. No paperwork was presented to me. I had to request it. So i am not sure what was done. The hatch of the car was making noise. The service person told me that a good solution would be to put the tray in the trunk... What kind of a clown answer is that? He then told me he had to order tape and would call me in a couple of days. Still waiting. No one ever called. Then while I was leaving, Frank mentioned that i would received a survey and nothing other than 10 is not acceptable. You have to earn it Frank. I left a message for Ruben Burgos, the service manager since he sent me an automated message stating to call him with any concerns. Same thing, he never called. So this is not a service department but more a disrespectful clown department. Disgraceful More

Service department was great and employees even better.Got my car in snd out in no time at all. Would recommend them to everyone that should buy a KIA at This dealership better.Got my car in snd out in no time at all. Would recommend them to everyone that should buy a KIA at This dealership More

My experience with Kia was outstanding. I have had many vehicles and no dealer before have expedited the issues with my vehicle with such efficiency and professionalism! I personally want to thank Frank C. vehicles and no dealer before have expedited the issues with my vehicle with such efficiency and professionalism! I personally want to thank Frank C. For THE EXCELLENT attention to my vehicle issues!!!!!!!!! More

Customer friendly service. I was kept informed through out the time the car was getting serviced. No issue so far when taking my car to Napoli Kia. out the time the car was getting serviced. No issue so far when taking my car to Napoli Kia. More

Very comfortable environment for guests to wait while their auto is being serviced. Super friendly staff, and Frank is the only person I trust to work on my vehicle. All around, great company and will re their auto is being serviced. Super friendly staff, and Frank is the only person I trust to work on my vehicle. All around, great company and will recommend my family and friends to bring their vehicle to Napoli Kia!! More

DISHONEST SERVICE DEPT. ! I CANT GIVE THEM ANY STARS. ALWAYS HAD SERVICE DONE AT KIA OF MILFORD. SORRY I HAD TO CHANGE TO NAPOLI KIA I GAVE THEM THE BUSINESS OF TWO KIA SORENT I CANT GIVE THEM ANY STARS. ALWAYS HAD SERVICE DONE AT KIA OF MILFORD. SORRY I HAD TO CHANGE TO NAPOLI KIA I GAVE THEM THE BUSINESS OF TWO KIA SORENTO'S A 2003 AND A 2015 THEY FOOLED ME INTO HAVE A BIG SERVICE DONE TWICE. I CAUGHT IT AND GOT MY MONEY BACK. (THATS IF THEY DID THE SERVICE AT ALL) THEY WERE NOT HAPPY ABOUT THAT AND WHEN I WENT IN TO UPGRADE MY COMPUTER INFO THEY GOT ME FOR WHEEL ALIGNMENT. TOLD ME MY 2 BACK WHEELS WERE ( ONE WAS FACING EAST AND ONE WAS FACING WEST) I FELL FOR IT. I MENTIONED TO THEM THAT THEY MIGHT BE TRYING TO GET SOME MONEY BACK FOR THEIR LAST MISTAKE? THEY DENIED IT . WHEN I ASKED FOR ANY PAPERWORK TELLING OR SHOWING ME THE PROBLEM THEY TOLD ME THE MACHINE WAS DOWN AND I LEFT THERE WITH NO PAPERWORK AT ALL? BUT THE WORST PART FOR ME WAS THAT I WROTE AN E MAIL AND I CALLED AND SPOKE TO 2 DIFFERENT MEN WHO NEVER GOT BACK TO ME OR LOOKED INTO THE PROBLEM AT ALL. I AM NOW GIVING MY SERVICE TO DANBURY More

Horrible Service Department NAPOLI Service Department FRAUD!!! DO NOT trust the service department at NAPOLI KIA. I have owned several Kia vehicles over 15 years & never had an i NAPOLI Service Department FRAUD!!! DO NOT trust the service department at NAPOLI KIA. I have owned several Kia vehicles over 15 years & never had an issue with getting them serviced at the dealer until Kia of Milford closed and Napoli took over. The service department has NEVER been a good experience, but I was stuck with Napoli because my wife's SUV (2009 Kia Borrego) is not common and most mechanics are not familiar with how to service it. I had the WORST experience I have ever had with a service department starting in May of 2018. - May 3, 2018 - vehicle at Napoli for service - let them know the AC was not getting very cold on the driver’s side and blowing warm air on the passenger side - Checked air conditioning at pick up and warm air was coming out of the passenger side (1st failure to fix) - I agreed to bring the vehicle back the following week and they kept it for several days resulting in a resistor & sensor assembly replacement costing $1,000. This ended up not solving the problem. (2nd failure to fix) - Brought the vehicle back to be inspected one month later in June 2018 because the air was not getting cold and Napoli stated no problem found (3rd failure to fix) - August 2018 - system would only produce cold air sporadically and was brought back in to Napoli. It took 2 days to be told AC was shutting down because a blown head gasket was causing the engine to overheat. We never had an overheating problem so this was a lie. (4th failure to fix) - When they called to tell me a blown head gasket was the issue I was told the repair would be $3,100 and they suggested I speak with a sales rep to consider a new car. It was also heavily suggested that it was not safe to drive the vehicle for any long distances. - Decided to take the vehicle to a different Kia dealership for second opinion and they found that the head gasket was fine with no overheating issues at all, but the resistor & sensor assembly parts were badly damaged and installed improperly and the shroud for the radiator fan was missing. Had to pay $960 to have the repairs done correctly. The head gasket diagnosis by Napoli was OUTRIGHT FRAUD and an attempt to try to cover up the fact that the repair they charged me $1,000 for had either never been done or was done so poorly that it needed to be done again. I asked to have my money refunded and they have refused even after I provided documentation from the other dealer. I am not the only customer to have this type of experience with Napoli Kia and I will NEVER step foot in their service department again. More