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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,586 Reviews

1,586 Reviews of Napoli Indoor Kia - Service Center

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March 26, 2025

Excellent customer service and support! It was my first scheduled appointment and everything went smoothly. Thank you Jen! More

by kjcreane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Easy to schedule. Right on time. Excellent service communication. Very clean waiting lounge. Thank you. More

by DRBUD245
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios?
March 26, 2025

Poor customer call back/communication. Poor service for my car that's still not fixed right. Very disappointed in the way they are handling my concern More

by MaJaKa@42460
Recommend Dealer
No
March 26, 2025

They are very thorough in checking out the car and letting me know what it might need. They took my car right in and it didn't take long for the work to be done More

by MaJaKa@42460
Recommend Dealer
Yes
Employees Worked With
Peter
March 26, 2025

Cool car show It was like being in a car show with so many types & years More

by shanoby1976
Recommend Dealer
Yes
Employees Worked With
Services
March 25, 2025

The service department was prompt and courteous and I love that they under promise and over deliver! More

by Bosox04kd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berit
March 24, 2025

The customer service is always very pleasant professional and quick. The work is very thorough and I appreciate the videos they send while they are working on my vehicle. More

by DerekDell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2025

I have always had great service at Napoli Kia and they continued their great reputation during my last visit More

by Babsi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
March 22, 2025

This dealership sucks . I paid over 1300 to get my car fixed for me to drive and have to take it back 3 hours later. It’s been 4 days and I still didn’t hear nothing back. A More

by kiahj518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Iribarren
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Team was very professional and helpful. Unfortunately my concerns couldn't be resolved but I feel they handled best they could. More

by robertlburrusjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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